Job Overview

Employment Type:

Part time

Shift:

Rotating Shift

Description:

SCOPE OF SERVICE/CUSTOMER:
Reports to the Lead Pharmacist or in their absence, the Retail Pharmacy Supervisor.
Under the supervision of a pharmacist, assists in the provision of pharmaceutical care to patients ranging in age from newborns to geriatrics.

Tasks require a moderate amount of independent judgement, an advanced level of technical knowledge, and a high degree of accuracy.

ESSENTIAL FUNCTIONS:
1. Greets and assists patients/customers in person and on the phone in a professional and confidential manner
2. Communicates effectively with colleagues and customers alike, being a good listener and adjusting style as needed
3. Represents MercyOne Retail Pharmacies in a courteous, friendly, and caring manner
4. Performs duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly
5. Operates cash register accurately, including cash, credit card, in store charges and payments on account
6. Assists with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs.
7. Ensures that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment
8. Files prescriptions or other paperwork, stocks bottles and vials and performs other clerical duties as necessary or requested
9. Collects accurate patient demographic, allergy and medication data from patients and caregivers
10. Utilizes pharmacy dispensing software to accurately input patient and third-party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment.
11. Packages and labels prescriptions for final verification of pharmacist in an organized and highly accurate manner
12. Contacts prescribers to obtain prescription refill authorization
13. Accepts prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber's representative. At the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber's agent.
14. Performs drug compounding processes for nonsterile compounding as provided by Iowa Pharmacy Law after appropriate training.
15. Contacts 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc)
16. Actively participates in quality, safety, and problem-solving activities with other pharmacy staff and hospital/clinic departments.
17. Performs other duties and responsibilities as requested by pharmacists, supervisors or managers
18. Follows all Federal and State laws regulating the practice of pharmacy and the duties allowed to pharmacy technicians.
19. Maintains required department confidentiality and abides by HIPPA regulations.
20. Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs.
21. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.

SKILLS AND ABILITIES REQUIRED:
1. Must be competent and accurate with performing math calculations involving addition, subtraction, multiplication, divisions, percentages, fractions and the metric system.
2. Must demonstrate the ability to exercise professional judgment in dealing with pharmacy’s customers.
3. Must be competent and thorough in performing job functions to all age groups.
4. Must display satisfactory customer relation skills consistent with Mercy’s mission, values and expectations.
5. Must display behavior consistent with Pharmacy Citizenship Standards.
6. Must effectively utilize verbal and written communication skills.
7. Must be able to organize, prioritize, and function in an environment with multiple stress factors.
8. Must be competent with all hospital and pharmacy information system programs that pharmacy utilizes.

WORKING CONDITIONS AND PHYSICAL DEMANDS:
1. In an 8-hour day, the employee may stand/walk for 8 hours.
2. Mobility, dexterity, fine motor skills and ability to use hands in repetitive motion tasks, such as grasping and fine manipulating is required.
3. Frequent (21-50% of work time) bending, stooping, reaching above should level and pushing and pulling.
4. Frequent (21-50% of work time) lifting and carrying objects weighing 35 lbs or less.
5. Occasional (6-10% of work time) squatting, climbing two feet and balancing.
6. Must be able to see at a near visual acuity level.
7. Must be able to speak and hear speech.

MINIMUM EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED:
1. Must be 17 years of age or older and eligible to sit for the national technician certification exam within 1 year of hire.
2. Typing, clerical and science background desirable.
3. Registration with Iowa Board of Pharmacy prior to start of employment.
4. Pass the test for and maintain national technician certification as outlined by the Iowa Board of Pharmacy within 1 year of employment. If unable to pass the test within 1 year of employment, the employee will need to be terminated from the pharmacy technician trainee position.

Note: A minimum of three months of “on the job” training is required to perform the job; 12-24 months is usually required to become proficient.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.