Client Success & Account Manager

We are seeking a motivated, relationship-driven Client Success & Account Manager to join our Team. This hybrid role bridges technical service delivery and client relationship management. You’ll coordinate with both our service and sales teams to ensure clients receive proactive support, timely resolution to issues, and strategic technology guidance through scheduled business reviews and account check-ins.

This role supports our Managed IT Services (MITS) clients. These clients utilize a suite of services Managed Solutions Group provides including but not limited to Network Management, Cyber Security Measures, Cloud Solutions, and Technical Support.

This role is ideal for someone who enjoys solving problems, coordinating with internal teams, and growing client trust over time. Candidates with a technical background and interest in the sales side of IT services are encouraged to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Act as a key point of contact for assigned MITS clients to ensure satisfaction, performance, and continuity of service.
  • In conjunction with other staff, plan and lead Technology Business Reviews with clients to assess service performance, review metrics, and discuss future needs.
  • Investigate service-related questions that require coordination between technical and sales teams; document findings and follow through on resolution.
  • Collaborate with internal teams to align client expectations with service delivery.
  • Assist with client onboarding, helping ensure a smooth transition into managed services.
  • Identify potential opportunities for service improvements, solution enhancements, or future projects.
  • Track and communicate key service metrics and technology trends to clients.
  • Maintain accurate and organized account notes, documentation, and follow-ups.
  • Support the sales team in creating a consistent and professional client experience.

EDUCATION and/or EXPERIENCE: Degree in a related field or 2+ years of experience in IT service, client account management, or related technology fields.

  • Strong communication and relationship-building skills.
  • Understanding of IT environments including servers, networks, cloud, and cybersecurity solutions.
  • Experience with technical troubleshooting or coordination between technical teams is a plus.
  • Proficiency in Microsoft 365 and comfort learning client management and ticketing tools.
  • Ability to manage multiple priorities and maintain strong attention to detail.
  • Valid driver’s license and reliable transportation for client visits.
  • Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

PREFERRED SKILLS AND ABILITIES:

  • Experience conducting business reviews or client-facing service meetings.
  • Familiarity with managed services agreements, SLAs, or project coordination.
  • Exposure to CRM or quoting tools.

Join a Company that Values Long-Term Relationships and Strategic IT Growth.
If you’re ready to work with a customer-first, team-oriented company that’s been providing Managed IT Solutions for over 30 years, we’d love to hear from you.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com

Environmental, Health and Safety Manager

Environmental, Health and Safety Manager
Dubuque, IA
We are seeking a Health and Safety Manager to be based in our Dubuque, IA location.
What you will be doing:
The EHS Manager will develop and implement health and safety plans in line with legal guidelines and enforce policies that promote a culture of safety.
Collaborating with supervisors, you will foster a “Safety First” mindset by encouraging best practices, providing training, leading health and safety
meetings, and conducting root cause analyses to address and correct safety issues.
• Develop and implement comprehensive health and safety programs, policies, and procedures in accordance with legal requirements and
company standards.
• Investigate incidents, near misses, and other safety concerns to identify root causes and implement corrective actions.
• Maintain records and reports related to workplace injuries, incidents, and safety inspections.
• Develop and conduct health and safety training programs for all employees, ensuring they understand and comply with safety regulations.
• Lead regular health and safety meetings and toolbox talks to reinforce safety awareness and best practices.
• Perform risk assessments and develop strategies to minimize risks and prevent accidents, injuries, and occupational diseases.
• Collaborate with operations personnel to implement safety measures and controls to mitigate identified risks.
• Stay current with industry best practices and regulatory changes to continuously improve the health and safety program.
What you bring:
• Bachelor’s Degree in Occupational Health and Safety or related field experience.
• Minimum of 2-years of experience in health and safety management, preferably in an industrial construction environment.
• BCSP certifications or similar certifications are strongly preferred.
• In-depth knowledge of health and safety regulations and standards (e.g., OSHA, ISO 45001).
• Proficiency with ISNetworld and DISA.
• Ability to influence and drive a culture of safety across the organization.
• Strong leadership, communication, and training skills.
• Ability to work collaboratively with all levels of the organization.
What do we offer:
• Competitive Salary
• Generous Benefits
Who are we?
Since 1988, Fiber Chem, Inc. has been recognized as a national leader in the industrial insulation industry. Specializing in the insulation and jacketing of
storage tanks, vessels, and pipe, for the asphalt, renewable energy, chemical, fire water, refining, as well as many other applicable industries.
Begin your new career today!
To apply, visit www.fiber-chem.com and apply online on our careers page at http://fiber-chem.com/employment-application/#section-Careers

Social Services Worker

Social Services Worker

Do you have a 4-year degree in Criminal Justice, Psychology, Sociology, Social Work or a related field? If so, we have the job for you!

 

We offer competitive pay and benefits along with a supportive team environment and opportunities for professional growth and development!

 

If you are passionate about serving others and are ready to make a positive impact, apply today!

 

How to Apply:  A Grant County application for employment and job description may be obtained at www.co.grant.wi.gov or by contacting the Grant County Human Resources at (608)723-2540. Letter of interest, resume, and Grant County Application are required and will be accepted at Grant County Human Resources, 111 S. Jefferson St. – PO Box 529, Lancaster, WI  53813    (AA/EEO)

Server | Part-Time | Grand River Conference Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Server will provide ultimate hospitality for guests in a fast-paced, high volume environment.

 

This role will pay an hourly rate between $14 to $15.

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

  • Maintains knowledge of the menu and any special items being offered.
  • Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
  • Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
  • Ensures neat presentation of all ordered items, with no spill-over.
  • Pre-buses tables and full buses tables when necessary during peak periods.
  • Maintains availability to work during many peak periods.
  • Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
  • Maintains high responsiveness to customer desires and requests.
  • Maintains a professional and clean appearance.
  • Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
  • Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered.

Qualifications

  • Experience working in a fast-paced, high volume environment preferred
  • Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
  • Must acquire and maintain a Food Handlers Card and other required compliance trainings.
  • Ability to work in a team-oriented, fast-paced, event-driven environment.
  • Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.

Manager of Partnerships | Five Flags Center & Grand River Center

Position Summary

Under the direction of the Vice President of Global Partnerships, the Manager of Partnerships is responsible for aggressively driving new sponsorship and premium seating business, activating sponsor agreements, and maintaining client relationships to achieve department revenue goals for OVG at Five Flags Center and Grand River Center in Dubuque, Iowa.

The Manager of Partnerships is primarily responsible for generating revenue through the sale of integrated sponsorships, entitlement spaces, digital advertising, premium seating, and hospitality packages throughout both properties. We are looking for hard-working, intentional, strategic, creative individuals who have a passion for the entertainment and live events industry. Suitable candidates for the role are commercially aggressive professionals who have a proven track record in the sponsorship and premium sales space of delivering high value deals to local, regional and national brands with creative activation strategies. Strong candidates will have experience selling sport and entertainment sponsorships or advertising in the Midwest and possess the capability to work collaboratively with multiple business stakeholders.

 

This role will pay a salary of $60,000 to $70,000 and is commission eligible

Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until September 19, 2025.

Responsibilities

  • Responsible for growing revenue via new and existing business partnerships and through accomplishing individual and departmental revenue goals.
  • Support the department’s new business sales process from start to finish – identify and manage individual account prospect list, CRM input, relationship development, client objective-based ideation, proposal building, pitching, negotiating, closing, contract execution.
  • Relentlessly prospect new business weekly to set meetings with qualified prospects, fill the pipeline and advance business relationships quickly and efficiently.
  • Host and entertain existing and prospective clients during events.
  • Manage ticketing distribution and hospitality for clients.
  • Work with Vice President of Global Partnerships to help develop and execute a strategic plan to drive revenue for OVG and our Dubuque properties.
  • Create and manage high-value, fully-integrated advertising and sponsorship packages that are in line with partners’ marketing and business objectives.
  • Set appointments, meetings, and presentations with C-suite executives to secure sponsorship contracts in order to meet and exceed revenue goals.
  • Proactively identify and collaboratively assess partnership opportunities while establishing new client relationships utilizing various sales strategies, including but not limited to, research, cold calls, site visits, and outside sales calls.
  • Provide partners with Proof of Performance and Recaps to assist renewal and upsell opportunities.
  • Create new sales collateral or modify existing collateral as required for both OVG and your Facility.
  • Meet and exceed sales revenue quota as well as other goals set by your manager.
  • Effectively communicate client expectations and contractual obligations to appropriate internal departments to properly execute contracted sponsorship agreements.
  • Establish and maintain complete and efficient records of all partner/prospect contacts that are accessible by OVG.
  • Work with internal departments to develop and execute programs that support partnership programs and elements.
  • Provide regular reports as required by your manager for sales pipeline, revenue achievements, prospecting, and forecasting through proper recording methods provided by your manager.
  • Conduct business during non-traditional hours, taking advantage of opportunities to interact with clients and prospects during games, events and off-site gatherings.
  • Day of event responsibilities such as sponsorship activation setup, coordination, entertaining clients, premium seating preparation and fulfilling necessary sponsorship contract obligations.
  • Sell the full suite of OVG Global Partnerships assets on a local and national scale incorporating your property, other OVG properties, 3rd Party, Arena Alliance, Owned & Operated and other OVG opportunities.
  • Other duties as assigned

Qualifications

  • 3-5 years of sponsorship sales experience, preferably in the sports and entertainment or advertising and brand sales industries.
  • Entrepreneurial mindset to take ownership of your role and improve those around you.
  • Knowledge of the sport/event sponsorship sales and advertising industry.
  • Excellent communication, organizational, and presentation skills.
  • Ability to quickly establish personal relationships through trust, knowledge, and empathy.
  • Bachelor’s degree from an accredited four-year college or university.
  • Must be available to work flexible hours including nights, weekends, and holidays.
  • A self-starter that has the ability to multitask, reacts well under pressure, and is able to work in a fast-paced environment.
  • A hard worker who values integrity and respect for others, and a team player who also understands how to lead.
  • Exceptional organizational skills with an ability to handle multiple assignments in a fast-paced environment with tight deadlines.
  • Strong working knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Teams).
  • Experience with Salesforce CRM preferred, but not required.

Seasonal Fall Harvest Openings – Cuba City

Are you, or someone you know, looking to earn additional income? Innovative Ag Services is offering seasonal employment opportunities within the agriculture industry for the Fall harvest season!

Seasonal Mill Operations:

Assist in daily mill operations, loading, mixing, inventory, and cleaning. Other duties as assigned.  Class A CDL a plus.

Additional requirements and timeline for both positions:

  • Must be at least 18 years of age to apply and be considered.
  • Completion of Drug Screen and Background Check prior to hire.
  • Fall season duration: September through November
  • Hours worked will fluctuate with seasonal demands

Why Innovative Ag Services?
Competitive compensation
Willing to train for all positions
Rewarding and fun atmosphere
Work uniforms provided

Seasonal Fall Harvest Openings – Waukon, IA

Are you, or someone you know looking to earn additional income? Innovative Ag Services is offering seasonal employment opportunities within the agriculture industry for the Fall harvest season!

Seasonal Operations:

  • Primary Responsibilities: Providing daily location operations support in an efficient and safe manner including, but not limited to, unloading and loading grain trucks, working with grain bins, filling ammonia tanks and fertilizer trucks.
  • Ideal candidates will need to be able to work independently on many projects at once, while ensuring accuracy as top priority.
  • Candidates must be comfortable with heights and climbing on occassion.

Seasonal Customer Service:

  • Primary Responsibilities: Provide customer service and accurate accounting functions at the location for the benefit of IAS and its member owners.
  • This position will need to be friendly, accurate, outgoing, and enjoy being a part of a team-oriented environment.

Seasonal Tender Truck Driver:

  • Primary Responsibilities: Haul agronomy products from fertilizer plant to the farm in an efficient and safe way for the benefit of IAS and its member owners.

Seasonal Semi Driver

  • Primary Responsibilities: Provide safe and efficient transportation of commodities and farm supply products for the benefit of IAS and its member owners.

Additional requirements and timeline for both positions:

  • Class A CDL or Seasonal CDL required
  • Must be at least 18 years of age to apply and be considered.
  • Completion of Drug Screen and Background Check prior to hire.
  • Fall season duration: September through November
  • Hours worked will fluctuate with seasonal demands

Why Innovative Ag Services?
Competitive compensation
Willing to train for all positions
Rewarding and fun atmosphere
Work uniforms provided

Seasonal Fall Harvest Openings – Monona, IA

Are you, or someone you know looking to earn additional income? Innovative Ag Services is offering seasonal employment opportunities within the agriculture industry for the Fall harvest season!

Seasonal Operations:

  • Primary Responsibilities: Providing daily location operations support in an efficient and safe manner including, but not limited to, unloading and loading grain trucks, working with grain bins, filling ammonia tanks and fertilizer trucks.
  • Ideal candidates will need to be able to work independently on many projects at once, while ensuring accuracy as top priority.
  • Candidates must be comfortable with heights and climbing on occassion.

Seasonal Customer Service:

  • Primary Responsibilities: Provide customer service and accurate accounting functions at the location for the benefit of IAS and its member owners.
  • This position will need to be friendly, accurate, outgoing, and enjoy being a part of a team-oriented environment.

Seasonal Tender Truck Driver:

  • Primary Responsibilities: Haul agronomy products from fertilizer plant to the farm in an efficient and safe way for the benefit of IAS and its member owners.

Seasonal Semi Driver

  • Primary Responsibilities: Provide safe and efficient transportation of commodities and farm supply products for the benefit of IAS and its member owners.

Additional requirements and timeline for both positions:

  • Class A CDL or Seasonal CDL required
  • Must be at least 18 years of age to apply and be considered.
  • Completion of Drug Screen and Background Check prior to hire.
  • Fall season duration: September through November
  • Hours worked will fluctuate with seasonal demands

Why Innovative Ag Services?
Competitive compensation
Willing to train for all positions
Rewarding and fun atmosphere
Work uniforms provided

Seasonal Fall Harvest Openings – Elkader, IA

Are you, or someone you know looking to earn additional income? Innovative Ag Services is offering seasonal employment opportunities within the agriculture industry for the Fall harvest season!

Seasonal Operations:

  • Primary Responsibilities: Providing daily location operations support in an efficient and safe manner including, but not limited to, unloading and loading grain trucks, working with grain bins, filling ammonia tanks and fertilizer trucks.
  • Ideal candidates will need to be able to work independently on many projects at once, while ensuring accuracy as top priority.
  • Candidates must be comfortable with heights and climbing on occassion.

Seasonal Customer Service:

  • Primary Responsibilities: Provide customer service and accurate accounting functions at the location for the benefit of IAS and its member owners.
  • This position will need to be friendly, accurate, outgoing, and enjoy being a part of a team-oriented environment.

Seasonal Tender Truck Driver:

  • Primary Responsibilities: Haul agronomy products from fertilizer plant to the farm in an efficient and safe way for the benefit of IAS and its member owners.

Seasonal Semi Driver

  • Primary Responsibilities: Provide safe and efficient transportation of commodities and farm supply products for the benefit of IAS and its member owners.

Additional requirements and timeline for both positions:

  • Class A CDL or Seasonal CDL required
  • Must be at least 18 years of age to apply and be considered.
  • Completion of Drug Screen and Background Check prior to hire.
  • Fall season duration: September through November
  • Hours worked will fluctuate with seasonal demands

Why Innovative Ag Services?
Competitive compensation
Willing to train for all positions
Rewarding and fun atmosphere
Work uniforms provided