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Account Executive

Account Executive

Help take Platinum’s inside sales department to the next level.  Platinum Supplemental Insurance, a marketer of supplemental insurance policies with over 70,000 customers throughout the Midwest, is expanding its inside sales division. We are seeking a driven an Account Executive to contribute to our sales team. An Account Executive will be responsible for generating new leads, qualifying prospects, and managing sales of our supplemental insurance products. This role involves understanding customer needs, providing solutions, and achieving sales targets through effective communication and relationship-building skills.

Here’s What You’ll do in This Role:

  • Prospect and qualify new sales leads through cold calling, email campaigns, and networking.
  • Understand customer needs and requirements to effectively pitch and demonstrate our products/services.
  • Close sales and achieve quarterly quotas.
  • Clearly articulate the concept of supplemental insurance and the unique benefits of our policy to potential clients
  • Create and manage a pipeline of sales opportunities from current and prospective clients to ensure sales goals are met.
  • Life and health insurance license will be required within the 90-day training period.
  • A positive solutions-focused attitude and demonstrated initiative and innovation. Demonstrate assertive time management between various lead sources.
  • Periodically qualify for your own performance incentives.

Preferred Qualifications and Experience:

  • Ability to quickly establish rapport with prospects; qualify opportunities; build vision; create desire; determine and effectively handle sales objections is essential.
  • Thrives in a fast-paced environment; motivated by success.
  • Lives by the numbers. You always know the current state of your pipeline.
  • Experience with CRM systems.
  • Exceptional communication, collaboration, and interpersonal skills to work on a consultative basis with business professionals.
  • At least a high school diploma: associate degree or higher preferred

Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. and Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

APPLY TODAY and join a fun team of people doing important work.

Equal Opportunity Employer:

Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

ISO Manager

ISO MANAGER
FLEXIBLE SCHEDULE: 40 HOURS/WEEK
WAGE: BASED ON EXPERIENCE
DIRECT HIRE: LOCATION IN DUBUQUE

Position Overview:
We are seeking an experienced and motivated ISO Manager to oversee and ensure the ISO compliance and quality management system (QMS) within our machine shop operations. This position offers a flexible work schedule, allowing you to manage your time effectively while ensuring continuous improvement and adherence to ISO standards. The ideal candidate will be a self-starter with strong knowledge of ISO standards, quality assurance, and manufacturing processes.

Key Responsibilities:
  • ISO Compliance Management:
    • Develop, implement, and maintain the ISO 9001:2015 (or applicable ISO standards) Quality Management System (QMS) for the machine shop.
    • Oversee internal audits, audits by external parties, and ensure corrective and preventive actions (CAPA) are taken.
    • Coordinate with relevant departments to ensure all activities align with ISO quality standards.
  • Quality Assurance:
    • Monitor and improve product quality by ensuring adherence to the ISO quality processes.
    • Lead the implementation of continuous improvement initiatives, ensuring best practices are followed.
    • Provide training and guidance to staff on ISO-related processes, quality control, and standard operating procedures (SOPs).
  • Documentation & Reporting:
    • Maintain and update all ISO-related documentation, including work instructions, standard operating procedures, quality manuals, and forms.
    • Prepare and submit regular reports on ISO compliance, audits, and improvement progress to upper management.
  • Supplier & Customer Interaction:
    • Work with suppliers and vendors to ensure materials and services meet ISO quality standards.
    • Address customer quality concerns and collaborate with the customer service team to resolve any issues.
  • Audit & Corrective Actions:
    • Lead or assist in internal and external ISO audits.
    • Manage non-conformance reports and coordinate the implementation of corrective actions.
  • Risk Management:
    • Identify areas of potential risk to the quality system and work proactively to mitigate any issues.
    • Ensure that all machine shop activities follow risk management protocols.
Requirements:
  • Experience:
    • Minimum of 3-5 years of experience as an ISO Manager or similar role in a manufacturing or machine shop environment.
    • Strong knowledge of ISO 9001:2015 standards (or other applicable ISO standards).
    • Proven track record of managing ISO audits and compliance.
  • Skills & Knowledge:
    • Familiarity with quality management systems (QMS), process improvement methodologies (e.g., Six Sigma, Lean).
    • Strong organizational and project management skills.
    • Excellent communication skills, both written and verbal.
    • Ability to work independently and as part of a team.
  • Certifications:
    • ISO 9001:2015 Lead Auditor or similar certifications preferred.
    • Additional certifications in Quality Management (e.g., Six Sigma, Lean) a plus.
  • Technical Skills:
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
    • Experience with QMS software and database management systems

A  P  P  L  Y        T  O  D  A  Y

Please email a copy of your resume to Amanda@careerpros.com


Sedona Staffing Services is an Equal Opportunity Employer

Product Designer

Overview

Impact the Moment

Do you want to impact educators and institutions around the globe? At McGraw Hill, our Product Designers create materials that will inspire learners at all levels.  

How can you make an impact?

McGraw Hill is seeking a Product Designer to help us create next generation digital and print learning experiences for our K-5 ELA (English Language Arts) programs. We’re looking for someone who can develop innovative solutions, brainstorm, and translate high-level visions into compelling print and digital experiences. If you have a passion for learning, teaching, and engaging media design then this is an opportunity to join a company creating the future of education! 

This is a remote position open to applicants authorized to work for any employer within the United States. This is a 12-month Project Status Worker (PSW) role with an end date of 01/30/2027 with the possibility for renewal.

  

What you will be doing:

  • Refine user flows and interactions using design thinking methodologies.
  • Create visually appealing, user-friendly digital and print visual designs aligned with product goals.
  • Oversee multiple projects autonomously, ensuring timely delivery within budget.
  • Build and maintain scalable design systems and style guides, facilitating vendor training and cross-functional collaboration.
  • Collaborate with teams using Figma to produce high-fidelity wireframes, mock-ups, and rapid prototypes.
  • Communicate design rationale effectively to stakeholders and cross-functional teams.
  • Champion user experience and prioritize accessibility in all design decisions.
  • Stay informed on emerging print and digital design trends, applying them to enhance product innovation and strategy.

We’re looking for someone with: 

  • Bachelor’s degree in graphic design, visual communication, digital design, human-centered design, or related field, or equivalent expertise.
  • 1–2 years of experience in visual design.
  • Proficiency in Figma, Adobe CC (Photoshop, Illustrator, InDesign), and Microsoft Office.
  • Familiarity with Jira, Smartsheet, Lucid, or similar tools.
  • Experience creating wireframes and finished high-fidelity design concepts.
  • Understanding of WCAG web standards and digital accessibility.
  • Basic knowledge of CSS and HTML.
  • Strong portfolio showcasing visual design skills and design process expertise.
  • Excellent written and verbal communication skills.
  • Bonus: knowledge of Agile principles and methodologies.

 

Here’s what we offer:  

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.

The pay range for this position is between $55,000 – $65,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

50065

Senior Instructional Designer, ELA/SLA

Overview

Make an Impact!   
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. 

How can you make an impact?  
McGraw Hill, the leading provider of digital and print educational resources, is looking for a Senior Instructional Designer, ELA/SLA for our K-12 division literacy programs. 

As a Senior Instructional Designer, ELA/SLA you will be a valuable member of a collaborative group of Instructional Designers, closely partnering with teams focused on content, product management, UX, and creative media. As part of this team, you will create robust digital tools, curriculum and learning solutions in a variety of formats that are used by millions of educators and students every day. Senior Instructional Designer, ELA/SLA is a digital savvy content and curriculum expert, responsible and accountable for assembling high-quality content based on specific product requirements for the Literacy programs. 

This is a remote position open to applicants authorized to work for any employer within the United States. This is a Project Status Worker (PSW) role with an end date of 04/30/2027.

What you will be doing:   
• Contribute to specific early product workstreams, under the direction of management and senior members of the team.
• Contribute to the Implementation Model, Journey Maps, and course maps. Contribute heavily in regards to the creation of POC’s and prototypes.
• Through a UBD process, you will design, storyboard, and develop digital curriculum assets such as videos, eBooks, interactives, simulations, games and virtual labs. 
• Contribute to concept meetings, review manuscript, create storyboards, contribute during alpha and beta builds for digital assets. 
• Provide heavy contributions with digital tools, serving under the leadership of management and senior members of the team.
• Strong contributions with user testing, serving under the leadership of management and senior members of the team.
• Provide informal product training to associate instructional designers. 
• Be experts in accessibility with strong contributions to this area throughout the product development process. 
• Strong contributions to the product build process.
• Manage AD vendors and freelancers writing guidelines, answering questions, scheduling and leading weekly vendor status meetings.
• Lead approved workflows at all stages and meet all intermediate and final schedules. 
• Contribute on cross-functional teams to ensure that product requirements, project schedules, and product goals are met and on completed on time.  
• Lead during digital launches with vendors including helping to create templates, trackers, and digital content development guidelines. 
• Identify and suggest digital solutions for issues that arise during development. 
• Collaborate with cross-functional team members to identify, test, troubleshoot, define, and follow up on technical bugs and enhancements as they arise in authoring tools and the platform. When necessary, help define requirements for platform and authoring tool enhancements.
• Work on digital product tasks such as metadata tagging, concept mapping, and digital editing. 
• QA the work of the vendor to ensure it adheres to guidelines.

We’re looking for someone with: 
• 4+ years’ experience working in digital content development that includes teaching and learning materials. 
• Bachelor’s or Master’s degree in Instructional Technology, Instructional Design, or related field required.  
• Experience managing multiple projects within tight deliverables and budgets. 
• Strong ability to communicate.
• Some experience with authoring tools, learning management systems, and content management systems. 
• Some ability to create and visualize animated and interactive content. 
• Bilingual recommended, Spanish desired. 
• A successful candidate may have previous K-5 teaching experience.

Why work for us?  
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.  

The pay range for this position is between $63,920 – $75,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

50072

Academic Designer

Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?   

McGraw Hill, the leading provider of digital and print educational solutions, is looking for an Academic Designer.  Academic Designers are content and curriculum experts. They assemble high-quality content based on specific product requirements for programs. They collaborate with the Academic Designer Managers and team members to help develop the solution design (both conceptualization and implementation). 

This is a remote position open to applicants authorized to work for any employer within the United States. This is a Project Status Worker (PSW) role with an end date of 05/29/2026.

What you will be doing: 

  • Writes and revises guidelines, provides exemplars, drafts partial responses for RFPs and customer inquiries, and creates general plans for art, prototypes, and other content.

  • Communicates with, trains, and supports vendors; serves as a point-of-contact for cross-functional teams; collaborates with existing authors; and uses a strong internal network to complete work tasks efficiently.

  • Consistently meets deadlines across multiple components, grade levels, and deliverables, working independently with review at critical points while supporting team members and offering structured, constructive feedback.

  • Identifies and communicates risks related to assignments, proposes mitigation strategies with guidance, troubleshoots complex digital challenges, reviews user-testing results, participates in experience testing, and evaluates or improves technology tools, processes, and efficiencies.

  • Works on problems of diverse scope using evaluation, judgment, and interpretation; brings potential solutions for complex problems; understands purpose, audience, and product context; and helps conceptualize small pieces of projects.

  • Builds new content in authoring systems with proficiency, authors accessibly using correct structure, contributes to scope and sequence, and creates materials aligned with pedagogical best practices under senior guidance.

  • Reads and summarizes academic research, applies best practices in pedagogy, demonstrates expert knowledge of writing and editorial procedures (including tone by grade, paragraph development, fact-checking, Lexiles, text leveling, and developmental decodability), and develops professional expertise that guides process modification.

  • Skillfully presents to internal audiences, adapts communication style to different groups, begins building an external network, and provides peer review and mentorship to more junior team members.

What you need to be considered:   

  • Bachelor’s degree or higher in elementary education or other relevant focus
  • 3 or more years of elementary classroom experience strongly preferred
  • Experience writing and editing instructional materials for use in social studies classrooms strongly preferred
  • Experience working with digital curriculum development, digital authoring tools, and content management systems preferred

Here’s what we offer:   

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions. 

The pay range for this position is between $54,550 – $65,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” or “@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

50045

Associate Instructional Designer

Overview

Make an Impact! 

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. 

How can you make an impact? 

McGraw Hill, the leading provider of digital and print educational resources, is looking for an Associate Instructional Designer, K-5 ELA for our K-12 division literacy programs. You will be a valuable member of a collaborative group of Instructional Designers, closely partnering with teams focused on content, product management, UX, and creative media. As part of this team, you will create robust digital tools, curriculum and learning solutions in a variety of formats that are used by millions of educators and students every day. The Associate Instructional Designer, K-5 ELA is digital savvy content and curriculum expert, responsible and accountable for assembling, documenting, and troubleshooting high-quality content based on specific product requirements for the Literacy programs. 

This is a remote position open to applicants authorized to work for any employer within the United States and must be able to work Eastern Standard hours. This is a Project Status Worker (PSW) role with an end date of 12/31/2026. 

What you will be doing: 

  • Participate in concept meetings, prepare manuscript needs, support multiple build rounds for digital assets, and collaborate extensively with Instructional Designers and senior team members throughout product development. 
  • Play a key role in user testing and QA, identifying and troubleshooting technical bugs, ensuring vendor deliverables meet guidelines, while adhering to tight timelines with the ability to adapt quickly. 
  • Maintain accurate build documentation, support metadata tagging, concept mapping, digital editing, and contribute to accessibility development and overall product build quality. 
  • Collaborate on cross-functional teams to meet product requirements, schedules, digital launch needs, and vendor-facing tasks such as templates, trackers, and digital content development guidelines. 
  • Demonstrate ongoing technical, functional, and professional expertise by staying current with trends and leveraging specialized knowledge to drive strong outcomes and ensure timely completion of all intermediate and final milestones. 

We are looking for someone with: 

  • Bachelor’s or Master’s degree in Instructional Technology, Instructional Design, or related field required.  
  • 1-3 years’ experience working in digital content development that includes teaching and learning materials. 
  • Experience with authoring tools, learning management systems, and content management systems.  
  • Familiarity with iterative development frameworks, including Agile methodology. 
  • A successful candidate may have previous K-5 teaching experience. 

Why work for us? 

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students’ lives. It’s an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence. 

The pay range for this position is between $41,230-$55,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. 

McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 

50030

CNA Medical Unit – PT Nights

Employment Type:

Part time

Shift:

12 Hour Night Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque

Join the MercyOne Family! We are looking to hire a Nurse Assistant.

As a Nurse Assistant at MercyOne, the Nurse Assistant (NA) is a member of the MercyOne Dubuque/Dyersville Medical Center healthcare team and is under the direct supervision of a registered professional nurse.  NAs provide holistic, compassionate, individualized, and effective patient care by assisting the patient with activities of daily living. Nurse Assistant (NA) also provide other physical, emotional, and spiritual needs consistent with the Mission of MercyOne, Vision of Patient Care Services, evidence-based standards of care, and established policies and procedures.

Schedule:

  • 24 hours per week. 6:00pm – 6:30am. Every third weekend, and every third holiday requirement.

General Requirements:

All Nurse Assistants (other than Senior Care):

  • Must be at least 16 years of age, Child labor laws are applicable to all minors under the age of 18. May be required to be 18 years of age in some area.
  • Must meet at least one of the following requirements:
    • Be active on the Iowa registry (required for long term care nurse assistants in Iowa, and nurse assistants who work in Illinois or Wisconsin are required to be on their respective state’s registry)
    • Show proof of completion of 75-hour CNA course
    • Show proof of EMT Certification
    • Show proof of formally holding (and completed training for) a medical occupation specialty from the military (current or former)
  • High school diploma or GED equivalent preferred. 
  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.
  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.

Senior Care Nurse Assistant:

  • Must be at least 16 years of age, Child labor laws are applicable to all minors under the age of 18. May required to be 18 years of age in some area.
  • Certification in a 75-hour CNA certification program required and be active on the Iowa registry (required for long-term care nurse assistant in Iowa).
  • High school diploma or GED equivalent preferred. 
  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.
  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Customer Service Representative

Description

Medical Associates Business Office is hiring a Customer Service Representative to answer patient questions via phone on a variety of topics including insurance and billing. This position has the opportunity to work from home if desired after training!

Schedule: During training, schedule is in-person Monday – Friday from 8am-5pm. Employee will have the opportunity to work 4 x 10-hour days or 5 x 8-hour days based on the scheduling needs of the department. This position is full-time role working 80 hours per pay period.

Location: After successful completion of training and consistently being able to meet productivity goals, this position has the ability for a hybrid schedule. In-person training is at Medical Associates West Campus (1500 Associates Drive)

Benefits Package Includes:

  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
  • Flexible Paid Time Off  Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities:

  • Review, verify, and correct insurance records. Review account and correct demographics and A/R. Research claim activity; handle manual insurance claim requests; handle carve-outs; follow-up for payment.
  • Respond to phone, written, and e-mail inquiries to identify, research and resolve billing issues. Handling EOB’s, submitting physician notes for protests and appeals, resubmitting corrected HCFA’s, protesting denials and follow-up to ensure the claim reaches end of process.
  • Responsible for handling and maintaining current assigned work queues. 
  • Possess knowledge to communicate with clinical departments, Insurance staff, Insurance companies, and many other third parties to resolve patient billing questions.
  • Work assigned reports and audit accounts to ensure proper disbursal, refunds and adjustments.
  • Educate patients on MAC policies; interpret their Explanation of Benefits and monthly statements.
  • Complete all additional assigned projects and duties.

Knowledge, Skills and Abilities:

Education: Equivalent to a high school diploma or GED.

Experience: From three months to one year of similar or related experience. Previous customer service experience required.

Other Skills: Outstanding communication and customer service skills, high attention to detail, ability to multi-task, and previous phone experience highly preferred. 

Physical Aspects:

Physical Aspects:

Reaching – Extending hand(s) and arm(s) in any direction.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction.

Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Environmental Conditions:

None – The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Account Manager

The Account Manager position is responsible for the customer order process from entry to delivery and is accountable for several targeted growth accounts. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The Account Manager will also support Fleet Managers and will perform routine administrative tasks in support of customer needs and business requirements.

 

  • Duties/Responsibilities:

    • Provides positive interactions with the customer to create and maintain positive relationships

    • Effectively manages targeted growth accounts

    • Accurately & efficiently enters customer orders

    • Provides timely order status updates to customers

    • Understands customer needs and demands to proactively manage supply chains and minimize delays.

    • Analyzes and creatively resolves issues related to order entry concerns

    • Engages in a professional and collaborative manner with internal team members

    • Provides feedback and ideas to create better efficiency and processes

    • Responsible for sales growth and account management of customers, including both new prospects and current customer base.

    • Develops strong customer relationships with the ability to build collaborative relationships with key influences and decision-makers within the customer base for identified growth.

    • Creates effective relationships among internal cross-functional teams while building collaborative customer relationships to drive overall growth.

    • Additional duties as assigned

  • Proficiency in computer programs such as Microsoft word, excel, etc.

  • Excellent organizational, written, and verbal communication skills
  • Must be a self-starter and have a positive, “can-do” attitude
  • Embraces teamwork and appreciates problem-solving in group environments
  • Ability to multi-task in a fast-paced environment
  •  

$44k – $50k annually
Military Veteran's encouraged to apply!

Service Coordinator (Dispatcher)

Managed Solutions Group has an opening for a Full-time Technical Services Coordinator. The Technical Services Coordinator will work cooperatively with the service staff and other members of the team assisting with the delivery of technology-based services and solutions for new and existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Process customer service requests as they arrive through email or direct customer input
  • Coordination of IT support groups scheduling service incidents in call tracking system
  • Monitor resource schedules to ensure prompt time entry on service requests and review and correct work orders for accurate accounting of inventory and technician labor hours
  • Work with coworkers to monitor and manage the just-in-time parts and supplies procurement and distribution and manages onsite inventory of key parts and consumable items.
  • Schedule and track preventive maintenance schedules
  • Coordinate and track contracts and schedule service requests with third party vendors
  • Communication with customers keeping them informed of incident progress, notifying them of impending changes or delays
  • Analyze data to ensure that performance standards are maintained and customer requirements are consistently met

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

  • Previous administrative experience is preferred, ideally in a professional business or operations support environment.

  • We are willing to train motivated candidates who are eager to learn and grow in the role.

OTHER SKILLS AND ABILITIES:

Requires strong computer skills including knowledge of web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.

Must possess strong analytical and problem-solving skills

Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.

Must possess excellent telephony and active listening skills

Must be an effective time manager; prioritize tasks in a fast-paced environment.

Self-motivated with the ability to work in a fast-moving environment

Some physical effort is required and ability to lift or move items weighing up to 50 pounds.

Requires a valid, restriction-free driver’s license.

Managed Solutions Group offers competitive pay and an excellent benefits package.

To apply, send resume to:

Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003

Or

E-mail to: hr@managedsolutionsgroup.com