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Customer Experience Team Lead

Do you have a passion for helping others? Do you dream of a career with a great company, where you can make an impact and help people? Then Platinum Supplemental Insurance is where you need to be. Immerse yourself in a fast-paced, engaging environment where you can make a meaningful difference in customers’ lives. This is your opportunity to make a difference and grow your career.

As a Customer Experience Lead, you will set the vision, direction and culture of your team. To be successful, you will manage individual and team performance expectations and goals, provide individual coaching feedback sessions aimed to improve customer satisfaction, and focus on associate career development. In this supervisory role, you will also monitor performance metrics and associate behaviors while serving as a point of contact for escalated contact resolution, in addition to serving as the liaison between Platinum and third-party administrators and insurance partners.

If this sounds like the next step in your career, and you want to work with a fun, talented team, keep reading and apply today.

 Here’s What You’ll Do in This Role:

  • Provide an overall outstanding customer service experience as a top priority
  • Proactively check in with customers to ensure satisfaction and retention.
  • Provide information over the phone or in person regarding existing products and services, policy preservation, and problem-solving
  • Maintain accurate records of customer and agent interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Assist Platinum Sales Reps with underwriting requirements, product information, and procedures
  • Learn and articulate the basic components of several different insurance policy options
  • Act as the liaison between Platinum, insurance carrier partners and third-party administrators to support and maintain strong working relationships. 
  • Identify opportunities to improve coverage experience and service outcomes.
  • Coach and support customer service representatives
  • Assists with developmental programs for Customer Service Staff
  • Monitor call qualify, follow-up, and customer experience standards.
  • Participate in continuing education requirements relevant to new policy changes
  • Handle complex and escalated customer service issues
  • Delegate tasks as needed to maintain department efficiency
  • Adhere to ethical and professional standards included within the Platinum Supplemental Insurance employee handbook
  • Adhere to all company policies and procedures including the Platinum Security and Privacy Policies

Preferred Qualifications and Experience:

  • Associate’s Degree in Business Administration or equivalent experience, Bachelor’s Degree preferred
  • Previous experience working with customers or in claims or administration is a plus
  • A commitment to providing friendly, professional and responsive service to all internal and external customers
  • Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
  • A team-oriented and positive attitude
  • Ability to maintain a high level of organization and confidentiality in a fast-paced environment
  • Competency in Microsoft Office programs (Outlook, Word, and Excel)

 Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.  
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

Apply TODAY! Join a fun team of people doing important work.

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Benefits Coordinator

Benefits Coordinator

At Platinum, we believe in providing an exceptional and personalized service experience to each of our customers. Our benefits coordinators form lasting relationships with customers by becoming product experts and handling every aspect of our callers’ requests from start to finish. You will be challenged to think critically; you will grow personally and professionally, all while working alongside a fun, motivated team.

Here’s What You’ll Do in This Role:

  • Your top priority will be to provide a friendly, compassionate, and knowledgeable customer service experience with each interaction.
  • Provide excellent customer service to policyholders, claimants and outside sales representatives on inbound and outbound calls.
  • Become an expert in the insurance policies marketed by Platinum so you can help customers and outside sales representatives understand the benefits, make changes and file claims.
  • Practice effective use of our computer systems, including navigating and maintaining accurate customer records in database systems, and processing emails efficiently and effortlessly using telecommunication systems.
  • Comply with HIPAA regulations by protecting the private health information of all customers.
  • Assist with department administrative needs.
  • Obtain an accident and health insurance license. (Platinum will assist with your successful completion of the required insurance licensing as part of training.)

Preferred Qualifications and Experience:

  • At least a high school degree: Associate degree or higher preferred
  • Previous experience working with customers or in claims or administration
  • A commitment to providing friendly, professional and responsive service to all internal and external customers
  • Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
  • A team-oriented and positive attitude
  • Ability to maintain a high level of organization and confidentiality in a fast-paced environment
  • Competency in Microsoft Office programs (Outlook, Word, and Excel)

 Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.  
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

Join a fun team of people doing important work…Apply TODAY!

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Clinical Services LPN

** NOW HIRING **

 

Clinical Services LPN

Hospice of Dubuque, your hometown hospice, seeks a Licensed Practical Nurse to join our dedicated interdisciplinary team. This is an opportunity to participate in patient-centered care that truly makes a difference in the lives of those we serve. As a member of our team, you will be reminded why you wanted to be a nurse!

The Clinical Services LPN:

  • Provides direct patient care as a member of the Hospice Interdisciplinary Team.
  • Makes visits to Hospice of Dubuque patients in their place of residence, which includes homes, apartments, and facilities.
  • Reports changes in patient condition to the Hospice RN.
  • May be assigned at times to function in the role of Hospice Aide.
  • Works as a member of the team to address symptom management and caregiver support.
  • Documents care and interventions via EMR.

 

Candidates should possess compassion, sensitivity, and dedication, as well as strong problem-solving skills and the ability to work collaboratively and autonomously.

LPN with minimum one year of LPN experience required. Candidate must possess excellent interpersonal and organizational skills. Individual must be licensed in Iowa, and willing to obtain Illinois/Wisconsin license if not already licensed there. Competitive wage and benefits package.

Hospice of Dubuque provides orientation, mentoring programs, and ongoing education within a supportive work environment that enables employees to grow as professionals, while performing meaningful work.

Hospice of Dubuque is a non-profit, community-based hospice that has served the tri-state area for over 42 years with a mission of providing compassionate care for the seriously ill and their loved ones.

Send resume to:  Kayla Wolter, HR Coordinator, Hospice of Dubuque, 1670 JFK Road, Dubuque, IA 52002.

EOE

Hospice Nurse Case Manager

** NOW HIRING **
Hospice Nurse Case Manager

 Hospice of Dubuque, your hometown hospice, seeks a Registered Nurse to join our dedicated interdisciplinary team. Come and be part of delivering patient-centered care that truly makes a difference in the lives of those we serve. As a member of our team, you will be reminded why you wanted to be a nurse!

The Hospice Nurse Case Manager:

  • functions as a member of the Hospice Interdisciplinary Team,
  • assesses the needs of patients and families in a variety of settings and situations,
  • participates in the development of each patient’s plan of care,
  • performs case management and direct patient care, and
  • participates in a night and weekend on-call

 

**Our new 4-day workweek schedule provides for greater work/life balance.**

 

Candidates should possess compassion, sensitivity, and dedication, as well as strong problem- solving skills and the ability to work autonomously. Hospice of Dubuque provides orientation, mentoring programs, and ongoing education within a supportive work environment that enables employees to grow as professionals, while performing meaningful work.

 

RN with minimum one year of nursing experience required. BSN preferred. Candidate must possess excellent interpersonal and organizational skills. Individual must be licensed in Iowa, and willing to obtain Illinois/Wisconsin license if not already licensed there. Competitive wage and benefits package.

 

Send resume to: Kayla Wolter, Executive Director, Hospice of Dubuque, 1670 JFK Road, Dubuque, IA 52002.

 

Hospice of Dubuque is a non-profit hospice that has served the tri-state area for over 40 years with a mission of providing compassionate care for the terminally ill and their loved ones.

 

EOE

Customer Experience Team Lead

Do you have a passion for helping others? Do you dream of a career with a great company, where you can make an impact and help people? Then Platinum Supplemental Insurance is where you need to be. Immerse yourself in a fast-paced, engaging environment where you can make a meaningful difference in customers’ lives. This is your opportunity to make a difference and grow your career.

As a Customer Experience Lead, you will set the vision, direction and culture of your team. To be successful, you will manage individual and team performance expectations and goals, provide individual coaching feedback sessions aimed to improve customer satisfaction, and focus on associate career development. In this supervisory role, you will also monitor performance metrics and associate behaviors while serving as a point of contact for escalated contact resolution, in addition to serving as the liaison between Platinum and third-party administrators and insurance partners.

If this sounds like the next step in your career, and you want to work with a fun, talented team, keep reading and apply today.

 Here’s What You’ll Do in This Role:

  • Provide an overall outstanding customer service experience as a top priority
  • Proactively check in with customers to ensure satisfaction and retention.
  • Provide information over the phone or in person regarding existing products and services, policy preservation, and problem-solving
  • Maintain accurate records of customer and agent interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Assist Platinum Sales Reps with underwriting requirements, product information, and procedures
  • Learn and articulate the basic components of several different insurance policy options
  • Act as the liaison between Platinum, insurance carrier partners and third-party administrators to support and maintain strong working relationships. 
  • Identify opportunities to improve coverage experience and service outcomes.
  • Coach and support customer service representatives
  • Assists with developmental programs for Customer Service Staff
  • Monitor call qualify, follow-up, and customer experience standards.
  • Participate in continuing education requirements relevant to new policy changes
  • Handle complex and escalated customer service issues
  • Delegate tasks as needed to maintain department efficiency
  • Adhere to ethical and professional standards included within the Platinum Supplemental Insurance employee handbook
  • Adhere to all company policies and procedures including the Platinum Security and Privacy Policies

Preferred Qualifications and Experience:

  • Associate’s Degree in Business Administration or equivalent experience, Bachelor’s Degree preferred
  • Previous experience working with customers or in claims or administration is a plus
  • A commitment to providing friendly, professional and responsive service to all internal and external customers
  • Excellent listening skills and a thorough, resourceful approach to problem solving customer questions and concerns
  • A team-oriented and positive attitude
  • Ability to maintain a high level of organization and confidentiality in a fast-paced environment
  • Competency in Microsoft Office programs (Outlook, Word, and Excel)

 Benefits—Why People Like Working Here: 

  • Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
  • Casual dress. We keep it professional, but we get more done in jeans than suits.
  • Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.  
  • A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
  • On-site fitness facility
  • Excellent compensation and benefits package, including health, dental and vision insurance
  • Paid vacation and holidays

Apply TODAY! Join a fun team of people doing important work.

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Qualified Intellectual Disabled Professional

The Qualified Intellectual Disabled Professional is responsible for the development and supervision of residents’ programs living on the ICF/ID Unit. Responsible for development, implementation, and monitoring of resident programs to ensure they are improving or maintaining skills as defined per regulations. Responsible for training and monitoring staff that these programs are implemented as written.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.

Program Implementation and Monitoring:

Trains staff according to the written program. Observes staff implementation of program. Monitors documentation and progress per individual resident’ programs including Behavior, Life Enrichment, Activities of Daily Living, Speech, Occupational Therapy and Physical Therapy. Monitors overall mission of ICF/ID per regulations of State and Federal guidelines. Monitors staff that they are providing Active Treatment, which encompasses partial participation, protection from harm, rotation of attention, and offering of functional activities for each resident.

Resident Contact:

Daily interaction with each individual. These interactions are both one on one and in group settings. Resolves concerns with individuals, individual’ peers, and staff. Assesses that residents are active. Assists in the completion of residents’ programs.

Staff Development:

Ongoing daily training of staff to teach them to implement and carry out individual programs, active treatment, mealtime skills, recreation skills, social skills, and the overall physical health of each resident. This is done through Informational meetings, daily on the spot training, daily reports, Formal Sunrise Positive Outcome Training course. Oversees the work of Program Instructors/Certified Nursing Assistants and other staff to ensure that individualized treatment programs are implemented in accordance with professional, regulatory and Sunnycrest standards of practice. Oversees that County policies are observed and followed.

Life Plans:

Preparation: Compiles data and writes reports based on resident programs and progress.

Directs and moderates Life Plan Meetings: Reviews, discusses, and plans with interdisciplinary team individual persons current functions, goals, wants, needs and desires and person-centered aspects of their lives. Takes minutes of meeting.

Post Meeting: Writes report along with follow up of all items discussed with interdisciplinary team.

Program Development:

Assesses the needs of each individual resident according to the comprehensive functional assessment and presents levels of each person. Writes programs to meet the needs of the resident with resident and staff input.

Resident Behavior Control:

Assesses and writes behavioral management plans according to individual resident needs. This includes following State and Federal guidelines for approval to implement restrictive measures used to reduce behaviors.

Family Contact:

Consists of face to face, electronic communications, and phone communications to ensure resident needs are being met. This includes scheduling activities, doctors appointments, family participation of activities, meetings and concerns.

Day Program Coordination:

Monitors and ongoing training of the overall day program of the Sunrise residents both internally and externally. This includes coordination of transportation, staffing numbers, and physical building needs and upkeep. Develops, implements, and monitors that staff carry out the active treatment components and individual programs for each individual resident. Coordinates and follows through for mealtimes, including food, consistencies, amounts.

Inter Departmental Coordination:

Ongoing contact with internal departments including Administrator, Nursing, Maintenance, Social Services, Housekeeping, Dietary, Life Enrichment and office personnel to provide high quality services to the individual residents and overall mission of Sunnycrest Manor. Attends Bi-weekly communication stand up meetings to promote standards of practice, consistency and solve any concerns.

External Coordination & Contacts:

Meets with rehabilitation services: occupational therapy, physical therapy, and speech therapies for screenings and program development for each individual based on needs. Active participant and liaison of meeting with Pharmacist, Doctors, Nutritional Risk Meetings, Medicare, and Human Rights Committee meetings. Meets with and assists DIA (Department of Inspections and Appeals) to assure compliance of regulations during their annual regulatory visit and self-reports. Oversees purchasing of necessary equipment/furniture.

Minimum Education Qualifications

Education and/or Experience Requirements:

  • Bachelor’ degree in human service field including but not limited to: Sociology, Special Education, Psychology, Rehab Counseling, Nursing.
  • One year of experience working directly with individuals with intellectual disabilities or other developmental disabilities.

Licenses, Certifications, and Other Requirements:

  • Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Minimum Knowledge, Skills, and Abilities Qualifications

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

General knowledge of;

  • Counseling and social work principles and practices.
  • Residential care and treatment programs.
  • Community services and facilities available.

Ability to:

  • Develop care and treatment plans for patients and families suffering emotional and social problems.
  • Communicate effectively orally and in writing.
  • Establish and maintain effective working relationships with parents, families, other employees, officials and the general public.
  • Maintain records and prepare detailed reports.

In evaluating candidates for this position, Dubuque County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

  • Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
  • Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
  • Requires standing most of the time to perform work responsibilities with regular walking between locations.
  • Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.

Work Environment

  • Work is primarily indoors with occasional exposure to outside weather conditions and some outdoor work
  • Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safeguard against potential biological and chemical hazards.
  • Some exposure to slippery surfaces when floors are wet.

EOE / ADA Statement

Dubuque County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Dubuque County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Registered Nurse (RN)

Sunnycrest Manor is accepting applications for RNs who performs nursing care to the residents of Sunnycrest Manor in accordance with the Iowa Nurse Practice Act.

Work is performed under the regular supervision of the Nursing Department Management Staff.

Supervision is exercised over certified nursing assistants, restorative nursing assistants, nursing assistant transporters, ward clerks, certified medication aides, and program instructors.

Examples of Duties

  • Reviews prior shift records, reviews treatment and medication instructions.
  • Assigns and supervises the work of nursing assistants and others on an assigned shift involving the plan of care of residents; instructs subordinates on procedures and techniques for the routine care of residents.
  • Personally administers medications; giving injections, catherizations, inserts nasogastric tubes; changes dressings, checks blood pressure; and provides other nursing services as indicated.
  • Documents condition, development, and treatment in patient records.
  • Observes and evaluates patients’ condition and initiates action.
  • Accompanies physicians on rounds and gives information as requested.
  • Briefs relieving or supervisory staff on nursing shift developments.
  • Assists Registered Nurse in utilizing the nursing process which involves assessment, nursing diagnosis, the establishment, implementation, and evaluation of the plan of care.
  • Administers, records use, monitors effects and side-effects of medications.
  • Consuls with patients’ families.
  • Follows proscribed protocols for safety and infection control.
  • Monitors nutritional status and dining process of residents.
  • Assists Registered Nurse in the development of Minimum Data Set (MDS) Assessment and the formal care planning process.
  • Performs related tasks as required.

 

Minimum Qualifications

Graduation from a school of nursing approved by the Iowa Board of Nursing and is licensed practical nurse as issued by the State of Iowa.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
Thorough knowledge of:
The minimum standards of nursing practice for the licensed practical nurse in the State of Iowa.
Precautions to be taken in the use of medications.
Treatment, diagnostic, immunization and related medical services for the type of patients in an area of assignment.
Rules, regulations, procedures, and policies pertaining to nursing services of the assigned institution.

Ability to:
Observe medical problems and initiate appropriate action.
Assign and supervise the work of a staff of nonprofessional personnel and to instruct them in practices and techniques.
Accurately maintain patient medical records and prepare reports.
Establish and maintain effective relationships with patients, physicians, subordinates and others contacted in the course of work.
Work with aggressive patients.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

Certified Nursing Assistant (CNA)

Sunnycrest Manor is accepting applications for CNA who performs intermediate human support service and paraprofessional work to the residents of Sunnycrest Manor.

This is a full-time position working 2nd shift, 2 pm – 10:30 pm with a $3 shift differential.

Work is performed under the general supervision of a charge nurse or professional staff.

Examples of Duties

  • Performs personal care of patients and provides routine services including making beds, giving baths and rubs, lifting and moving residents, and caring for personal effects.
  • Teaches or reinforces adult learning skills including bathing, dressing, toileting, grooming, and personal hygiene.
  • Assists patients with daily activities including dressing, bathing, grooming, toileting and personal hygiene.
  • Performs rehabilitative therapy and activities of daily living.
  • Takes and records vital signs.
  • Assists patients with movement to dining, exercise, and recreation areas.
  • Makes rounds on regular basis; checks patients, changes bed linens, washes patients, empties bed pans, cleans urinals, commodes and other facilities and equipment.
  • Notifies nurses of the need for attention, medication or treatment.
  • Applies devices such as simple dressings, supports, braces, appliances and restraints.
  • Measures and records food and fluid intake.
  • Teaches behavioral skills and protects patients from harm and self-abuse.
  • Monitors and records behaviors related to medical and physical restraints.
  • Follows required protocols for safety and infection control.
  • Performs related tasks as required.

Minimum Qualifications

Possess Certified Nursing Assistant certification.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
Common physical illness and their symptoms.

Basic knowledge of:
Human anatomy as related to treatments and therapies.

Ability to:
Follow oral and written directions of a technical nature.
Deal with patients empathetically and respectfully.
Prepare, maintain, and understanding nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

EEOC / AA

Program Instructor-Certified Nursing Assistant (PI-CNA)

Sunnycrest Manor is accepting applications for Program Instructors who assist individuals with disabilities and supervise the day to day activities.

Examples of Duties

  • Provides personal care, instruction and training to residents and clients.
  • Prepares clients for school, work, and daily activities.
  • Teaches adult living skills including bathing, dressing toileting, grooming and personal hygiene.
  • Assists clients into and out of beds, wheel chairs, and vehicles.
  • Teaches behavioral skills and protects clients from harm and self-abuse.
  • Controls clients utilizing verbal redirection, mechanical and physical restraints.
  • Provides occupation and daily living therapy to assist clients to adopt to their environment.
  • Teaches and demonstrates proper manners, eating skills, and maintenance activities.
  • Provides physical therapy and exercise programs.
  • Assists with communication skills based on needs utilizing sign language and appropriate verbalization.
  • Teaches money skills, escorts clients to recreational, leisure, shopping or other trips.
  • Escorts clients to doctor’s appointments and/or hospital.
  • Maintains detailed records and charts on client activities and results and physical matters.
  • Performs general housekeeping, laundry and meal duties pertaining to client programs as required.
  • Follows proscribed protocols for safety and infection control.
  • Performs related tasks as required.

 

Minimum Qualifications

High school diploma or GED.

Willing to obtain Certified Nursing Assistant certification within a year of employment.

Must satisfactorily compete Program Instructor and Crisis Prevention Intervention training course within six months of employment.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Experience in the custodial care of intellectually disabled patients preferred.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
MH/MR care and nursing practices and procedures.
Theory and practice of quality patient care.

Basic knowledge of:
Common physical and mental illnesses, their symptoms and appropriate medical care.
Human anatomy as related to treatments and therapies.
First aid methods.

Ability to:
Observe, recognize and respond to behavioral problems and take appropriate action.
Follow oral and written instructions of a technical nature.
Deal with clients empathetically and respectfully.
Prepare, maintain, and understand nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.
Occasional exposure to outside weather conditions and some outdoor work.

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

 

Environmental Service Worker

Performs responsible work in cleaning linens and other cloth products, housekeeping and light manual work in the care and cleaning of patient rooms, halls, work areas, office and other facilities.

Work is performed under the regular supervision of the Environmental Services Director.

Examples of Duties

  • Cleans, mops, and sanitizes resident rooms, toilets, and baths.
  • Cleans windows, windowsills, window treatments, walls, and furniture.
  • Performs special cleaning of rooms, disinfects walls, floors and furnishings.
  • Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, and dining areas.
  • Stocks cleaning and linen carts.
  • Empties and cleans waste and trash containers.
  • Washes, dries, counts, folds, and stores clean linens and clothes.
  • Delivers clean linens and clothes to various departments and floors, and ensures the proper amount of linens are delivered by established times.
  • May operate mending, sewing, and marking equipment.
  • Follows prescribed protocols for maintaining privacy and confidentiality of protected health information in accordance with HIPAA standards and County Policies.
  • Follows prescribed protocols for safety and infection control.
  • Acts as Mandatory Reporter as defined in the Code of Iowa.
  • Performs related tasks as required.

 

Minimum Qualifications

High school diploma or GED or experience in building cleaning or laundry operations.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
Building cleaning supplies and equipment.

Ability to:
Understand and follow oral and written directions.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.
Occasional exposure to outside weather conditions and some outdoor work.

 

Dubuque County and Sunnycrest Manor are an EEOC and AA employer