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Cashier

Cashier

Employment Type: Part Time
Supervisor: Store Manager

Job Description

Cashiers’ responsibilities include greeting customers in a friendly manner, answering their questions, performing cash register functions, assisting with general store upkeep and occasionally assist with bookwork.

Qualifications

  • 3-12 months of cashier or retail experience preferred

Key Responsibilities

  • Greet customers in a friendly manner and invite into cashier lane
  • Perform cash register functions proficiently
  • Direct customers to merchandise location or use radio to request additional help as needed
  • Answer customers’ in-person or telephone questions within established guidelines
  • Suggest add-on merchandise
  • Lift heavy/awkward items
  • Handle customer complaints in a professional and courteous manner
  • Practice and maintain security measures
  • Create friendly atmosphere and good lasting impression
  • Assist customers with returns/exchanges and fill out defective slips and prepare defectives for credit
  • Process and follow up on customer special orders
  • Communicate out-of-stocks using hot sheet/new item requests
  • Assist with stocking, receiving, pricing, and tagging merchandise
  • Stock shelves, front face, and keep merchandise on the shelves and display racks neat and tidy
  • Assist with store cleaning including sweeping, vacuuming, dusting the foyer, dusting shelves and merchandise, and cleaning the counters, restrooms, and popcorn machine
  • Keep checkout area in neat, presentable appearance
  • Fill out and process rainchecks
  • Handle customer farm plan charges
  • Other duties requested by management may include, but are not limited to deliver carry-outs, cut keys for customers, and make popcorn

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to, or ability to learn how to answer phones, do filing, ten-key, typing, and cash register functions 
  • Good verbal communication skills
  • Ability to do basic math, and light bookwork
  • Ability to carry out maintenance and some constructing of items
  • Ability to draft and interpret correspondence, memos, and reports 
  • Reliable, accountable, and presentable
  • Positive attitude, friendly, honest and patient

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. 

Benefits

Part-Time and Full-Time Eligible:

  • Competitive match on 401K
  • PTO
  • Holidays
  • Birthday-off with pay
  • Associate discount and many other benefits

Full-Time Also Eligible:

  • Health insurance
  • Dental insurance
  • Vision insurance 
  • Flexible spending accounts
  • Short-term and long-term disability

Company Culture and Values

At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

Sales Associate

Sales Associate

Employment Type: Part Time 

Supervisor: Store Manager 

Job Description

The Sales Associate is responsible for performing general sales duties in their assigned department but also assisting in other areas of the store as needed. They display a helpful, friendly attitude towards all customers to make Theisen’s the Best of the Best in our industry. This involves greeting and assisting customers, helping them to determine correct merchandise for their needs and explaining benefits and features of merchandise. They may also perform general upkeep of the facility and may assist on cash registers.

Qualifications

  • 3-12 months retail experience preferred
  • Valid driver’s License with a clean driving record

Key Responsibilities

  • Provide excellent customer service
  • Approach customers storewide and ask if help is needed and take them to the location of merchandise 
  • Explain benefits and features of merchandise to customers and suggest add-on merchandise 
  • Maintain general knowledge of all products, may need to have expertise in specific product areas
  • Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
  • Answer telephone and customer questions within established guidelines
  • Practice and maintain security measures
  • Communicate out-of-stocks using hot sheet/new item requests
  • Use radios to request additional help
  • Assist customers with check out and carryouts
  • Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
  • Receive merchandise shipments, and check them against receiving reports
  • Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise 
  • Restock shelves and displays and assemble products as needed
  • Process Interstore transfers
  • Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
  • Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
  • Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Good customer service skills
  • Basic math skills
  • Exhibit a high level of integrity and business ethics  
  • Ability to answer phones, and learn cash register functions
  • Familiar with forklift and pallet jack operations is preferred but not required
  • Excellent verbal communication skills
  • Possess a positive attitude, good listening skills and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. 

Benefits

Part-Time and Full-Time Eligible:

  • Competitive match on 401K
  • PTO
  • Holidays
  • Birthday-off with pay
  • Associate discount and many other benefits

Full-Time Also Eligible:

  • Health insurance
  • Dental insurance
  • Vision insurance 
  • Flexible spending accounts
  • Short-term and long-term disability

Company Culture and Values

At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

Ecommerce Customer Service Lead

E-Commerce Customer Service Team Lead

Employment Type: Full Time
Supervisor: E-Commerce Manager
Location: Store Support Center

Job Description

The E-Commerce Customer Service Team Lead plays a key role in ensuring an exceptional online customer experience by overseeing the day-to-day operations of the eCommerce Customer Service team. This position focuses on maintaining high service standards, resolving escalated customer issues, coaching team members, and ensuring accurate and timely order management.

In addition to directly handling customer inquiries and complex service requests, this role leads the team in delivering consistent, empathetic, and solution-oriented support. The Team Lead partners closely with fulfillment, marketing, and the eCommerce Manager to ensure smooth order flow, accurate product information, and responsive customer communication throughout the eCommerce journey.

Qualifications

  • Minimum 3 years of experience in eCommerce customer service, retail support, contact center leadership, or related field
  • Strong organizational and interpersonal skills with the ability manage shifting priorities
  • Excellent written and verbal communication and problem-solving skills with a focus on customer-first resolutions.
  • Experience managing and coaching and/or mentoring others in a team environment.
  • Proficiency in Microsoft Office Suite; familiarity with ERP, CRM, and eCommerce order management systems.
  • Ability to thrive in a fast-paced environment while maintaining composure and professionalism.
  • Prior experience training others and/or documenting workflows is a plus.
  • Experience with tools such as AS400, Authorize.net, Modern Retail, Signifyd, Avalara, and YotPo preferred.

Key Responsibilities

• Lead the daily operations of the eCommerce Customer Service team, ensuring timely responses to all customer inquiries via phone, email, and chat.

• Serves as the front-line point of contact for customer issues, taking ownership of problem resolution and ensuring a positive outcome.

• Coach, train, and mentor team members to maintain high standards of service quality, tone, and professionalism.

• Monitor performance metrics such as response time, resolution rate, and customer satisfaction; provide feedback and improvement plans as needed.

• Coordinate workload distribution across the team and adjust priorities based on call volume, order volume, and seasonal demand.

• Ensure accuracy and consistency in handling:

  • Online orders, returns, and exchanges
  • Refunds, loyalty points, and promotional adjustments
  • Fraud review and payment verification

• Collaborate with fulfillment and store teams to ensure accurate and timely delivery of customer orders.

• Partner with internal teams (Marketing, Merchandising, Stores) to resolve issues impacting the customer experience and site operations.

• Document and update customer service policies, FAQs, and training materials to ensure clarity and consistency.

• Identify recurring issues or process gaps and propose solutions to enhance efficiency and customer satisfaction.

• Support the E-Commerce Manager with team scheduling, performance reviews, and workflow improvements.

Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience with AS400 preferred but not required
  • Experience or ability to learn how to use vendor management systems, and other programs which assist in the maintenance of our web site, shopping cart and order fulfillment 
  • Ability to calculate figures and amounts such as discounts, percentages, and volume
  • Proficient in Word, Excel, Outlook and Power Point, as well as knowledge of spreadsheets and database software
  • Excellent written and verbal communication skills 
  • Ability to communicate professionally and effectively with customers through telephone conversations and written/email correspondence
  • Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
  • Must have great problem-solving skills and the ability to work well under pressure. 
  • Exhibit a high level of integrity and business ethics
  • Excellent interpersonal, relationship building, employee coaching and development skills
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Physical Demands

Frequent physical demands include sitting, standing, walking, dexterity, and light grasping. Occasional physical demands include lifting up to 50 lbs., bending, stooping, reaching, kneeling, squatting, climbing stairs, and firmly grasping. The employee is required to accept incoming calls and must be able to hear and speak. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer and other basic office equipment.

Work Environment and Working Conditions

This position will be performed inside a climate-controlled office facility. The noise level is low to medium and typical of an office environment. Potential hazards include electrical hazards. Atmospheric conditions are typical of an office environment and may include exposure to odors and dust.  

Benefits

Benefit eligible associates are offered:

  • Health, dental, and vision insurance
  • Flexible spending accounts
  • Health Savings Account (HSA)
  • Short-term and long-term disability
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Pet insurance
  • Identity theft protection
  • Legal insurance
  • 401(k) with competitive match
  • PTO
  • Paid holidays and birthday off
  • Associate discount and additional perks

Company Culture and Values

At Theisen’s, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen’s, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.

Commodity Quotations Specialist

As the Commodity Quotations Specialist at Crescent Electric, you will quote commodity material based on requests and inquiries as submitted by customers.  In this role, you will also quote miscellaneous items such as floor boxes, cable trays, and other items requested by the customer.
 

Primary Duties:

  • Taking a bill of material for commodity materials and creating a complete and professional quotation using a computer

  • Interact with electrical contractors, engineers, architects, and owners to recommend products to be used on all types of construction projects (locally)

  • Negotiate pricing with manufacturers and customers.

  • Act as a source of technical expertise within the branch.

  • Collect and analyze commodity data trends to determine patterns of success or failure.

Qualifications:

  • A high school diploma or general education degree (GED), at least one year of related experience and/or training, or an equivalent combination of education and experience.

  • A two-year trade school or four-year college degree is strongly recommended.

  • Product and application knowledge and an understanding of the bid process. Background in wholesale electrical distribution or electrical contracting is beneficial.

  • Valid Driver’s License, with the ability to travel occasionally (approximately 5% overnight travel as needed)

  • Individuals must possess strong computer skills.

  • Must have the ability to work quickly and accurately under severe time constraints and pressure.  

Physical Demands:

  • Occasional standing and walking.  

  • Frequent sitting and use of hands/fingers.  

  • Lifting to 25 pounds is occasionally needed.

  • Vision Requirements: close vision (clear vision at 20 inches or less) and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

#LI-CECE

#LI-REMOTE

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including: 

  • Eligibility for health,  and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
  • Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
  • Excused Absence time off and Paid Time Off (PTO).
  • Company-paid holidays.
  • Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
  • Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders…together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law.

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact jobs@cesco.com

Director – Dedicated Extended Operations

Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Job Summary: 
The Director – Extended Operations Dedicated is responsible for leading and managing dedicated account operations during non-core business hours, including nights, weekends, and holidays. This role ensures seamless communication and execution across shifts while maintaining service excellence, driver support, and proactive issue resolution. The Director oversees extended operations teams and partners with day-shift leadership to maintain continuity, address challenges, and meet customer expectations. 

Leadership Responsibilities: 

  • Lead and support extended operations dedicated leadership and staff across multiple shifts 

  • Provide coaching, performance feedback, and professional development to direct reports 

  • Cultivate a high-performing team that prioritizes safety, responsiveness, and reliability 

Duties/Responsibilities: 

  • Oversee after-hours operations for dedicated accounts, ensuring service continuity and efficient execution 

  • Serve as an escalation point for operational challenges, ensuring timely resolution and effective communication 

  • Monitor KPIs such as on-time delivery, driver satisfaction, and load efficiency 

  • Collaborate with Customer Service, Driver Management, and Planning teams to align extended operations with account requirements 

  • Develop and refine SOPs and escalation protocols specific to dedicated freight operations 

  • Proactively identify process gaps and implement improvements to increase efficiency and service levels 

  • Coordinate with day-shift teams to ensure smooth handoffs, knowledge sharing, and consistent execution 

  • Lead regular reviews and debriefs to evaluate extended operations performance and implement corrective actions as needed 

  • Ensure compliance with company policies, safety regulations, and customer contractual requirements 

  • Manage staffing, shift coverage, and resource planning to maintain 24/7 operational support 

Schedule: 

Full-time, with availability to support extended shifts, nights, and weekends as needed 

Education and Experience: 

  • Bachelor’s degree in Business, Supply Chain, Transportation, or related field preferred

  • 8+ years of transportation or logistics experience, including leadership within dedicated fleet operations 

  • Proven track record managing 24/7 teams in a fast-paced logistics environment 

  • Strong leadership, problem-solving, and customer relationship management skills 

  • Proficiency in transportation management systems and data analytics 

Business Office Bookkeeper/Secretary

Business Office Bookkeeper/Secretary

Divine Word College is seeking a detail‑oriented, dependable, and highly organized Business Office Bookkeeper/Secretary to join our Business Office team. This full‑time, non‑exempt position plays an essential role in supporting the financial, payroll, and administrative operations of the College. The successful candidate will uphold confidentiality, accuracy, and professionalism while contributing to the smooth functioning of our campus community.

Key Responsibilities

The Business Office Bookkeeper/Secretary supports the Business Office Director and is responsible for a wide range of accounting and administrative duties, including:

Accounting & Financial Duties

  • Process accounting transactions in accordance with college policies and accepted accounting practices.
  • Set up new vendors, verify and process accounts payable, issue payments, and post transactions.
  • Manage student billing for tuition, room and board, fees, grants, and work‑study.
  • Enter cash receipts, prepare bank deposits, and reconcile accounts monthly.
  • Process internal and external invoices and maintain accurate accounts receivable records.
  • Prepare documentation and work papers for the annual audit.

Payroll & Employee Support

  • Process payroll and submit data by required deadlines.
  • Handle tax transfers, wage reconciliations, garnishments, and similar payroll-related transactions.
  • Set up new employees in the payroll system and train them on timekeeping procedures.
  • Maintain personnel records and track FMLA, vacation/PTO, and flex spending accounts.
  • Prepare and submit monthly reimbursements and required wage documentation to the Province.

Administrative & Office Support

  • Provide receptionist coverage as needed.
  • Manage Business Office mail when the Director is absent.
  • Prepare cash receipts, count petty cash boxes, and support general office operations.
  • Assist SVD members and perform other duties as assigned by the Business Office Director.

Qualifications

  • High School diploma required; clerical or accounting education preferred.
  • Accounting or bookkeeping experience required.
  • Strong attention to detail, accuracy, and organizational skills.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office (Word, Excel) and computerized accounting systems.
  • Ability to operate standard office equipment.
  • Ability to lift up to 25 pounds.

Working Conditions & Salary

  • Work is performed in a standard office environment.
  • Limited physical risks and moderate physical effort.
  • Salary range is $55,000-$58,000

How to Apply: Interested applicants should submit a resume, cover letter and three references to:

Steven Winger
Vice President for Operations and Finance
Email: swinger@dwci.edu

Dual Slot Floor Person/Lead

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork.

  • Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines.
  • Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner.
  • Develop, apply, and maintain a friendly and courteous rapport with customers and employees.
  • Operate hand-held radio and be able to hear and speak clearly over it.
  • Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas.
  • Maintain secure key controls at all times.
  • Pay and/or verify jackpot winnings to customers and complete required written documentation.

Qualifications

  • Must be at least 21 years of age.
  • Must be knowledgeable about applicable gaming regulations and company policies.
  • Must have excellent communication and customer service skills.
  • Must be able to carry and communicate by two-way radio.
  • Must be able to stand and walk for extended periods of time.
  • Maneuver a weight of fifty pounds
  • Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Human Rights Director

Position Summary

 

GENERAL SUMMARY OF DUTIES: Under the general supervision of the City Manager, this position is designed to enforce the city’s human rights ordinances, policies, and programs in accordance with state and federal civil rights laws. The Director will serve as a key advisor to city leadership, oversee complaint intakes, develop community education initiatives, and collaborate with stakeholders with the goal of prevention and elimination of unlawful discrimination in housing, employment, public accommodation, credit, and education.  The Director will lead the development of initiatives that create an organizational culture of respect and belonging.     This position will have an integral part in supporting organizational efforts to become a high-performance, data-driven, and outcome-focused organization with the ultimate goal of creating a community and organization where all feel heard, respected, and valued through planning, partnerships, and people. The individual should have strong emotional intelligence skills and a continuous improvement mindset.

The ideal candidate possesses the ability to follow a management philosophy that includes principles of curiosity; problem-solving; partnerships and teamwork; and two-way accountability.  The candidate should exemplify the City’s SPIRIT statement, the values by which we operate: Service, People, Integrity, Responsibility, Innovation and Teamwork.

DISTINGUISHING FEATURES OF THE CLASS: Work in this class includes responsibility for executive leadership and administrative and financial oversight in directing the activities of the Human Rights Department. The employee reports to the City Manager and serves as the staff liaison to the Human Rights Commission. Extensive leeway is granted for the exercise of independent judgement, initiative, discretion, and collaboration. The employee in this class establishes and maintains effective working relationships with other City employees, business and community groups, state and federal officials, representatives of the media, and the public. Work is reviewed by the City Manager through reports, conferences and results achieved.

 

Job Duties

 

JOB DUTIES:

Administrative:

  • Prepare departmental budgets and policy recommendations.
  • Supervise employees and oversee recordkeeping activities.

Commission:

  • Be familiar with, and able to explain, civil rights regulations, policies, and procedures including the protections within the city code and the role and responsibilities of the Human Rights Commission.
  • Provide Commissioner orientation and training.
  • Prepare agenda items and reports for Human Rights Commission Meetings in consultation with Human Rights Commission Chair.
  • Be familiar with open meetings and open records compliance.
  • Attend meetings of the Human Rights Commission
  • Assist and advise Human Rights Commission in achieving their assigned functions as outlined in the Code of Ordinances.

Internal:

  • Serve as an internal advisor and community connector for City leadership on:
    • Community Engagement through relationship building and connections.
    • Data analysis by assisting city departments on the use of data to identify issues and address institutional and structural barriers preventing full participation in city programs and civic life including access to city services.
    • Strategic goal development on how best to create a welcoming and belonging work and community environment.

Community:

  • Establish goals, guidelines, and policies for departmental and commission community outreach and education.
  • Identify and lead civil rights education outreach efforts.
  • Identify and lead initiatives which will engage the community while ensuring underrepresented voices are encouraged to participate and foster a sense of belonging in the community.
  • Represent the City in public forums, community dialogues, and collaborative initiatives sponsored by other entities.

Legal:

  • Understand and explain civil rights regulations, policies, and procedures.
  • Conduct regular national best practices research and comparative analyses to ensure the City’s continued progress toward goals related to civil rights compliance, training, and enforcement.
  • Confer with representatives of federal, state and local agencies, elected officials, and community groups on civil rights issues and activities.
  • Review legislative issues relating to civil rightsandattend meetings ofprofessional organizations.
  • Facilitate processing of discrimination complaints in collaboration with the City Attorney’s office.
  • Evaluate external complaint trends to identify trends needing a response, education, intervention, or referral.

Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Administration and Management – Skills in strategic planning, resource allocation and coordination of people and resources. Knowledge of finance, planning, marketing, budgeting, practices, techniques, procedures, and administration.
  • Leadership – Ability to independently, collaboratively, and proactively lead, take initiative, and multitask. Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions that bring together the talents of people across multiple identities and life experiences.
  • Team Development, Community Collaboration/Engagement, and Partnerships – Skills in development of teams and partners identifying collaboration opportunities. Developing community relationships across various demographics. Create and implement a shared vision.
  • Interpersonal, Oral and Written Communication – Listening to others for comprehension. Communicate through public speaking and writing clearly with awareness of the audience. Figuring out how to use new ideas or things while listening to others, not interrupting, and asking good questions through active learning and listening.  Ability to understand legislative and legal language.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Law and Government: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Communications and Media — Knowledge of media communication, and techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Data Collection, Analysis and Clerical – Record keeping abilities. High level ability to work with computers and tech, software programs, maintain and prepare reports, design fliers and forms. Working knowledge of computer hardware and software, including Office 365 Suite.
  • Critical Thinking, Analysis, Complex Problem Solving and Decision Marking – Analyzing problems, thinking about the pros and cons of different ways to solve a problem and identify/implement solutions. Figuring out how a system/process should work, measuring how well it’s working and how to improve it to arrive at equitable outcomes. Use deductive and inductive reasoning to solve problems. Create new and original ideas.
  • Organizational Systems and Structure Analysis – Knowledge of how systemic and structural policies and procedures impact outcomes; and skill at making recommendations to promote organizational culture change proportional opportunity equitable and unbiased changes. 
  • Information Technology – Ability and willingness to learn and use new skills and knowledge brought about by rapidly changing information and/or technology. Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks.
  • Emotional Intelligence – Ability to understand and navigate one’s own emotions while being attuned to the emotions of others. Demonstrates empathy, self-awareness, and sound judgment to build trust, foster collaboration, resolve conflict, and maintain positive working relationships in a variety of situations.

 

Qualifications

 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree from an accredited college or university in Public Administration, Human or Civil Rights, Political Science, Education, Social Work, or a related field; and
  • At least five (5) years of professional experience in government, community or educational programs focused on advancing civil rights and/or community engagement.
  • Or any equivalent combination of experience and training which provides the essential knowledge, skills and abilities.

PREFERRED QUALIFICATIONS:

  • Juris Doctorate or advanced degree in Public Administration, Human or Civil Rights, Political Science, Education, Social Work, or a related field.
  • Experience in local government providing services to community members from a wide variety of backgrounds and demographics.
  • Bilingual or multilingual fluency.

 

Supplemental Information

 

RESIDENCY REQUIREMENT: Employee shall establish their principal place of residence within fifty (50) miles of their place of employment as soon as practicable after appointment, but no later than two years from date of hire.

WORK ENVIRONMENT: Duties include occasional irregular hours and working nights, weekends and holidays. Work is performed in a variety of settings including offices, community meetings, businesses, classrooms, and homes in the community. Frequent independent travel throughout the city is required.

SUPERVISORY STATUS: Administrative

FLSA (OVERTIME) STATUS: Exempt