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Director of Contact Center Operations

SC Data Center, Inc., an affiliate of Colony Brands, Inc.—one of the world’s largest and most successful direct marketing catalog and e-Commerce companies—is seeking a Director of Contact Centers to lead our customer experience strategy and operations.
This pivotal leadership role comes at a time of continued growth and transition, as we prepare for an upcoming retirement within our senior leadership team. The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound, and digital channels. This role requires a visionary leader who can drive performance, foster engagement, and maintain a strong culture of service in a virtual environment.

What You’ll Do
The Director of Contact Centers will lead the strategic and day-to-day operations of our fully remote Home Agent Department, overseeing a distributed team of customer service professionals across inbound, outbound, and digital channels. This role is pivotal in shaping a seamless, high-quality customer experience while driving operational excellence in a virtual environment. We’re seeking a results-oriented leader who thrives in a digital-first landscape and is passionate about building empowered, high-performing teams. The Director will be responsible for:
• Managing and optimizing remote contact center operations to meet and exceed performance targets
• Coaching and developing team leaders and agents through data-driven feedback and continuous learning initiatives
• Overseeing outsourced offshore agent partnerships, ensuring alignment with performance standards, brand values, and customer experience expectations
• Championing employee engagement, morale, and retention through innovative virtual development programs
• Leveraging technology and analytics to enhance service delivery, efficiency, and customer satisfaction
• Fostering a culture of accountability, collaboration, and excellence across a geographically dispersed workforce

What It Takes
We are seeking a visionary contact center leader with proven experience leading remote workforce operations at scale. The ideal candidate is a strategic thinker and dynamic communicator who thrives in collaborative environments and inspires high performance across teams. This individual will bring deep expertise in customer experience strategy and contact center innovation—someone who not only understands modern service delivery models but can translate that knowledge into actionable plans, drive execution, and adapt with agility as business needs evolve. A successful candidate will demonstrate a strong ability to lead through change, foster engagement, and deliver measurable results aligned with organizational goals.

In addition, we are looking for:
• A bachelor’s degree in business administration or communications or related field
• 5+ years of contact center leadership experience
• Experience leading a large temporary or part-time workforce
• Experience leading enterprise-wide technology initiatives; including driving selection and rollout of large-scale contact center systems
• Preferred experience with off-shore vendor negotiations/oversight
• Preferred budgeting experience
• Possesses a working knowledge of Word, Excel, and forecasting/WFM programs
• Understanding the importance of confidentiality regarding employee and customer information

C.N.A Med/Surg- Day Shift

Requirements

  • Requires Certified Nursing Assistant (CNA) credentials.
  • Must be current and in good standing on the Wisconsin Nurse Aid Registry.
  • Certification in Basic Life Support (BLS) is required.
  • Familiarization with medical terminology and prior health care experience.
  • Knowledge of basic office procedures/equipment and computer systems.

Work Hours

We are seeking a full-time C.N.A. to work days from 5:00am-5:30pm. This position includes an every third weekend and holiday rotation.

Job Summary

The CNA provides clerical and patient care support services to Hospital clinical departments. The CNA resides on the Inpatient unit but performs work in other patient care areas as needed based on patient activity and staffing needs in order to assure the goal of providing high quality, safe care to all SH patients. Works under the direction of the House Supervisor.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-4796
Email: hr@southwesthealth.org
Fax: (608) 342-5015

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below.

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Director of UW Regional Clinic

Requirements

  • Bachelor’s degree in nursing required with two or more years of clinical management experience required.
  • Strong organizational, communication and interpersonal skills required.
  • Previous experience with medical informatics, EPIC preferred.
  • Experience with TJC preferred.
  • Experience with process improvement preferred.
  • Proficiency in Microsoft Word, Excel and Outlook preferred.

Work Hours

We are seeking a full-time, 40 hours/week, Director of UW Regional Specialty Clinic.

Job Summary

The Clinic Director, under the direction of the Chief Human Resources Officer, is responsible for providing overall leadership and management for a defined group of departments and staff. This position is responsible for assuring excellent patient care, customer service and clinical outcomes. The Clinic Director works with staff to plan, develop and implement changes to existing operational and health care processes to meet current and future clinic service’s needs. Accountable for managing, coordinating and planning patient care and business services functions and activities, which include; assuring that a high quality of patient care and satisfaction standards are achieved, adherence of established medical practice standards and proficiency, voice operations, reception, registration, scheduling, frontline patient services and accounts receivable, and physician scheduling protocol management to include outreach site coordination. Decision making in order to manage daily functions and work toward continuous improvement in a team environment is a crucial element of this position. This position is directly employed by Southwest Health, but will frequently collaborate with and dotted line report to UW Health’s RN Clinic Director for Ambulatory Regional Services.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: (608) 342-0993
Email: hr@southwesthealth.org
Fax: (608) 342-5015

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application below.

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Truss Assembler – 1st Shift Position

Join us at Cascade Manufacturing Company as a full-time, 1st shift TRUSS ASSEMBLER at our steel manufacturing plant in Cascade, IA, and take your career to new heights! With competitive pay starting at $21.07 per hour, this on-site position offers the chance to learn or enhance your construction skills. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Accounts, and Paid Time Off.

Who we are:

Cascade Mfg Co, established in 1953, is a leading manufacturer of wood and cold-formed steel trusses serving various markets in the Midwest, South, Southeastern US, and beyond. With manufacturing facilities strategically located in Cascade, IA, Tyler, TX, and East Dublin GA for steel trusses, and Cascade, IA, and Pleasantville, IA for wood trusses, we ensure efficient service and prompt delivery nationwide.

Information on our steel division:

Cascade Mfg is the nation’s largest manufacturer of TrusSteel cold-formed steel trusses, and we have established ourselves as the premier source of prefabricated components in commercial construction. Our work experience includes an extensive array of military, religious, healthcare, industrial, and general commercial structures. We have delivered products to 44 states and 8 countries.

What would your day look like?

As a Truss Assembler, you are primarily responsible for assembling light-gauge steel trusses, but this opportunity also includes potential roles as a Sawyer, Catcher, and Stacker.

Responsibilities:

  • Stage precut material and screws for assembly
  • Set up the jig and position the precut material by hand for precise placement
  • Connect all joints by sinking screws with a handheld screw gun and/or screw gantry
  • May label, band, and stand finished trusses upright
  • May operate a band saw to cut material to specifications
  • May catch, stack, and label cut material

Knowledge and skills preferred for the position are:

  • Ability to lift up to 75 pounds
  • Ability to read a tape measure accurately to 1/16 of an inch
  • Experience in carpentry, framing, and/or manufacturing
  • Familiarity with hand and power tools
  • Positive attitude and desire to work in a team-oriented environment
  • Reliable and consistent attendance

Our team needs you!

Does this position align with your requirements? Applying with Cascade Mfg is easy.

Good luck!

Pre-employment physical, drug screen, and background check required

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://cascademfgco.isolvedhire.com/jobs/1574770-206720.html

CNC Machine Operators

We have openings for experienced machinists as well as entry level positions available for people who want to learn a new trade.  2nd shift and 3rd shift. 

General Summary

You will learn to produces parts on CNC Mills or Lathes using blue prints, written instruction, and gages to verify accuracy. 

Principle duties and Responsibilities 

  1. Produce customer products as described from job travelers and customer blue prints.
  2. Verify accuracy of products produced through quality plan.
  3. Adjust and replaces tooling as wear occur.
  4. Cleans and maintains environment on and around machine. 

Manufacturing Associates – on the Job Training provided

WE ARE GROWING!!!   Are you looking for a company where you can build a strong career, never be bored, never stand in one place, while learning something new and interesting?  Apply with us today and come grow with us!!!  

Zero Zone is looking for candidates who enjoy working with their hands, have a strong mechanical aptitude and desire a great job experience at a custom shop with plenty of opportunities.

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

  • Vacation and Personal Hours (after only 30 days!)
  • Competitive Wages
  • Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
  • 401k and Profit Sharing
  • 10 Paid Holidays
  • Flexible Schedules
  • Casual Dress Code
  • Wellness Programs and Incentives
  • Steel Toe Reimbursement
  • Employee Engagement Programs
  • One-time Home Computer Reimbursement
  • And more!

What Will You Do?

We are looking for highly motivated individuals who are comfortable using hand/power tools and are willing to learn and take direction.  You will receive on-the- job training, guidance, and direction from qualified personnel. Manufacturing Associates work with team members to manufacture refrigeration systems, and to meet production goals. They perform activities related to Mechanical, Electrical, or Sheet Metal in a manufacturing environment, while adhering to all safety standards.

Qualifications

Essential Responsibilities for Major Areas:

  • Mechanical: Utilizes a torch to braze and/or silver solder fittings, fabricates copper tube headers, stubs and components.
  • Electrical: Assist with the electrical layout per the design documentation and wiring schematics on refrigeration systems, wire pressure switches, solenoid valves, compressors, and other auxiliary devices.
  • Sheet Metal: Install prefabricated sheet metal on refrigeration systems by using a variety of hand tools (tape measure, drill, punch, saw, power shear, basic and tools, hole saws, etc.).

Essential Responsibilities for all areas:

  • Assists quality department in correcting issues.
  • Maintains a professional relationship with co-workers and encourages teamwork for maximum productivity and quality.
  • Maintains a clean and orderly shop and work area.
  • Ability to work independently in a timely and safe manner.
  • Ability to consistently complete tasks within the time allowed.
  • Assists in optimizing production processes to eliminate waste and promote Lean Manufacturing principles.
  • Other duties may be assigned.

Requirements for Effective Performance:

  • Minimum high school diploma or GED is required, previous manufacturing experience helpful, but not required.
  • Experience with hand tools, power tools, and measuring tools is required.

Skills/Abilities/Specifications:

  • Ability to measure accurately using a tape measure.
  • Ability to read blueprints, diagrams and schematics.
  • Ability to perform simple calculations.
  • Ability to comprehend instructions, both oral and written.
  • Effectively communicate one-on-one and in group settings with other employees within the organization.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Capability to adapt, multitask and see the big picture to determine actions required to make the company successful.
  • Flexibility in work responsibilities as the role develops over time.
  • Regular attendance is an essential function of the job.

Behavioral & Environmental Requirements:

  • Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisors.
  • Safety toe shoes, safety glasses, and long pants are required while in production areas.
  • Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms above shoulder and at waist level; and talk and hear. The employee must occasionally lift and/or move up to 45 pounds.

Operations Manager | Full-Time | Five Flags Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Manager is responsible for assisting in the administration, planning, budgeting and direction for the operations of Five Flags Civic Center including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Insures an effective and cost efficient program by controlling the Operations budget and performs related day to day responsibilities as required.

 

This role pays an annual salary of $45,000-$50,000.

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 5, 2025.

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

  • Assists Assistant General Manager & Director of Facilities & directs the overall daily operation and maintenance of the facilities.
  • Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
  • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Coordinate labor hours for staff, inmates and temporary workers.
  • Report labor allocations to Director of Finance.
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
  • Coordinate facility arrangements and monitor the work of contractors.
  • Ensure staff is working safely, efficiently and are aware of proper safety guidelines.
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
  • Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
  • Develop and maintain an accurate record keeping system; including equipment maintenance and inventory logs.
  • Experience and working knowledge of tractors, skid steers, arena grooming equipment, grounds keeping equipment, electrical, refrigeration, and plumbing.

Qualifications

  • Familiarity with OSHA requirements.
  • Strong interpersonal skills required; including excellent verbal and written communication skills in the English language.
  • Self-motivated with excellent organizational skills.
  • Strong verbal and written communication skills in the English language.
  • Assists in events as needed.
  • Must be able to work a flexible schedule including, early mornings, evenings, overnights, weekends, holidays and extended number of consecutive days.

Server | Part-Time | Grand River Conference Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Server will provide ultimate hospitality for guests in a fast-paced, high volume environment.

 

This role will pay an hourly rate between $14 to $15.

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

  • Maintains knowledge of the menu and any special items being offered.
  • Provides quick, attentive, friendly and professional service to banquet guests and is able to communicate clearly with all customers.
  • Ensures that food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
  • Ensures neat presentation of all ordered items, with no spill-over.
  • Pre-buses tables and full buses tables when necessary during peak periods.
  • Maintains availability to work during many peak periods.
  • Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc).
  • Maintains high responsiveness to customer desires and requests.
  • Maintains a professional and clean appearance.
  • Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff in order to improve communication and coordination so that patrons may be impressed by their dining experience.
  • Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered.

Qualifications

  • Experience working in a fast-paced, high volume environment preferred
  • Must have a High School Diploma, G.E.D. or related Food Service Job Experience.
  • Must acquire and maintain a Food Handlers Card and other required compliance trainings.
  • Ability to work in a team-oriented, fast-paced, event-driven environment.
  • Ability to communicate with employees, co-workers, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.