Material Handler

Job Summary:

The Material Handler is responsible for packaging materials and items from receiving, the warehouse and production areas to ship to our customers. This role ensures that parts are protected, organized and meet quality and shipping standards.

Hours: 5:00am – 3:30pm, Monday through Thursday (overtime hours as needed)

Responsibilities:

  • Operate a fork truck and chopper
  • Sort and place materials in racks, bins, containers or designated storage areas
  • Organize the flow of incoming and outgoing products
  • Transfer goods between departments
  • Process waste materials by disposing of cardboard and used packaging materials
  • Load and unload products from trucks or containers
  • Ensure proper inspection and documentation of shipments
  • Collaborate with team members to ensure efficient and timely movement of goods
  • Additional duties as assigned

Job Qualifications:

  • Fork truck experience required
  • Ability to lift 50lbs
  • Ability to use a computer system (Magic Inventory and Mapics)
  • Great work ethic and attendance
  • Excellent problem-solving abilities
  • Ability to follow all safety protocols and procedures
  • High school diploma or GED required

Member Experience Team Lead

Position Overview: The Team Lead (TL) is responsible for providing information to and resolving issues for our members, their physicians, and their pharmacies. The Team primarily engages with members via phone, email, and chat. The TL position supports the Member Advocates & Patient Care Coordinators while also being the primary back up to the Member Advocate Manager. The TL will conduct onboarding, new hire, and ongoing training responsibilities, and help oversee quality and operational initiatives for the MA department. This position may have direct reports.

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You’ll Do:

  • All duties associated with the Senior positions within the MA & PCC area
  • Oversee a team of representatives to include mentorship and coaching, addressing conflicts and providing constructive resolutions
  • Work collaboratively to develop and modify training initiatives which supports performance standards, employee growth, and member satisfaction
  • Collaborate with and coordinate the implementation and build out of monitoring and training tools in collaboration with the Manager, TL’s and Senior staff
  • Provide feedback and side-by-side coaching as necessary
  • Report team members’ progress and identify training initiatives which supports performance standards, employee growth, and member satisfaction
  • Assist in program and process development, implementation, and communications
  • Monitor concurrent and retrospective calls to identify training needs; discuss findings with team members and provide direction and training
  • Review outcomes of member surveys; create and execute training initiatives addressing improvement areas
  • Create, develop, and maintain policy and procedure documentation
  • Handle and de-escalate member inquires in a calm and educational manner
  • Resolve difficult customer inquiries and coach staff regarding de-escalation techniques, time management and customer service skills
  • Assist management with quarterly and annual team goals
  • Conduct annual Performance evaluations, and one-on-ones with direct reports
  • Monitor team breaks & scheduling
  • Align with, and support MedOne’s Core Values

What You Will Bring to MedOne:

  • Minimum of a two-year college degree or working experience in related field
  • Strong knowledge of Microsoft Office products, including Word, Excel and Teams
  • Must possess a current Pharmacy Technician Certification
  • Excellent customer service skills
  • Motivated to understand pharmacy benefit management, including pharmaceutical drugs and drug therapies and share this knowledge to broaden skillset of team
  • Strong listening, verbal, and written communication skills which convey understanding and clarity
  • Highly skilled in working through difficult conversations with members, external parties, and direct reports while maintaining composure, showing empathy, and displaying active listening skills
  • Demonstrated ability to effectively and efficiently resolve member inquiries and issues
  • Work effectively in a team environment
  • Must be timely, dependable and must notify supervisor of schedule changes
  • Must demonstrate professionalism while maintaining discretion with sensitive interdepartmental information

Why MedOne?

At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

  • Competitive salary and bonuses that reward your performance.
  • Comprehensive health, dental, and vision insurance + additional benefits
  • 401(k) with company match to secure your future.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.
  • A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.

Employment Type: Full Time, Salary

Reports to: Member Advocate Manager

How to Apply: If you’re enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.

Pediatric Licensed Practical Nurse (LPN) / Registered Nurse (RN)

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We seek someone who wants to make that difference in our pediatrics department as a Pediatric LPN or Registered Nurse.

This nursing professional assists the Care Team in the delivery of primary health care services and patient management in a fast-paced pediatric office setting. You will ensure safe and appropriate assessment skills, routine screening, and provide educational instruction on disease management.

You will learn to do all the normal functions of a pediatric nursing professional in a clinic setting including conducting initial patient assessments, helping with patient medical needs, coordinating as necessary with local hospitals for referrals, labs, radiographs etc., checking patient vitals, preparing, and administering injections (vaccines and medications), and using the electronic medical record (EMR) to document progress notes. You will need to be able to chart and prep the patients, understand what vaccines to give, understand how to room a peds patient quickly and efficiently and expeditiously anticipate needs (physical forms, shot records, lab slips). Most importantly you need to love kids and go the extra mile for them!

You must be at least a Licensed or Registered Nurse licensed in the state of Iowa and have a minimum of 1 year practicing as a LPN or RN. You also must have one year of experience in a pediatric medical office setting and have basic computer, data entry and EMR skills.

Pre-employment physical, TB test, drug screen and credentialing required.

EOE

Dental Hygienist

Role: Provides oral hygiene services and treatment to patients of all ages. Participates in assessment, planning, implementation, and evaluation of oral health care. Provides professional dental hygiene leadership through compliance with established routines, policies and procedures.

Essential Duties and Responsibilities:

  • Provides clinical services including but not limited to: oral prophylaxis, instruction for proper home care techniques for oral hygiene including tooth brushing, flossing, nutrition and need for professional care; apply topical fluorides and sealants; screen and evaluate clients regarding caries detection, periodontal pathology; assess medical history; operate digital radiography equipment; supra and sub gingival scaling and curettage; root planning; procedures involving team periodontal techniques; administration of local anesthetics; gross debridement in treatment of acute periodontal conditions.
  • Provides dental education and instruction to clients individually and/or in groups.
  • Assists dentist as required in treatment of teeth and gums.
  • Uses all available resources in diagnosis and treatment in an appropriate and cost-efficient manner.
  • Maintains electronic clinical records and maintains other records regarding services provided, supplies and materials used.
  • Participates in development of dental policies, procedures, dental record, and quality improvement plan.
  • Maintains, uses, processes, and stores instruments, supplies, and equipment according to established standards.
  • Participates in ensuring professional education for self and staff to maintain the highest level of expertise.
  • Maintains positive relationships with other professionals within the community.
  • Completes all other assigned projects and duties.

Expectations:

  • Thorough knowledge of the principles, practices and techniques of general dental hygiene.
  • Practice within scope of license and experience.
  • Maintain infection control and safety guidelines.
  • Maintain a friendly, respectful, and professional environment for all patient contacts.
  • Maintain a cooperative, helpful work environment within the clinic.
  • Maintain confidentiality regarding CCHC, its clients, and employees.
  • Follow CCHC policies, procedures, and guidelines.

Experience: Three years’ experience required

Education: Graduate of accredited school of dental hygiene. Licensed to practice in Iowa.

Requirements: Current State of Iowa dental hygiene license/registration. Certified for anesthesia and Nitrous.

Pre-employment drug testing, physical, review of required immunizations including COVID Vaccination and background check required.

EOE

Facilities Technician

Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.

Summary: The Facilities Technician works under the supervision of the Safety & Facilities Manager to ensure all building systems are operating efficiently and that the premises and personnel are secure. Assists in performing maintenance and housekeeping duties as needed. Performs all defined services and other related duties in accordance with the mission of Crescent Community Health Center. This is a full-time, 40 hours per week position, Monday through Friday, 9 AM to 6 PM.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

  • Assists with the completion, prevention, and routine maintenance of CCHC facility.
  • Secondary point of contact for contracted housekeeping vendor.
  • Reports on any utility-related issues and coordinates services of HVAC systems, plumbing and electrical and other building related systems. Ensures ongoing maintenance is performed where needed.
  • Tracks and completes work orders in a timely manner ensuring communication with stakeholders where needed.
  • Works with the stakeholders to rectify identified building issues at the direction of the Safety & Facilities Manager.
  • Performs minor equipment repair and maintenance, painting, light carpentry work, office furniture assembling, set up and placement in coordination with other members of staff when needed.
  • Sets up meeting rooms accordingly to ensure appropriate seating arrangements.
  • Ensures a safe and clean working environment, responsible for housekeeping duties during business hours.
  • Works with supply inventory and fixed asset records monitoring shipping, and deliveries of facility related orders as needed.
  • Assist in monitoring the physical security of the CCHC Environment.
  • Support a service-oriented atmosphere in accordance with Crescent Community Health Center mission and philosophy.
  • Follows organizational policies and procedures specifically related to risk management and safety protocols.
  • Maintains a safe working environment and practices safe work habits.
  • Performs other duties assigned.

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience:

  • High school diploma or general education degree (GED) required.
  • At least two years of facility maintenance experience required.
  • Demonstrated basic skills in areas such as carpentry, electrical work, plumbing, or small engine and automotive preventive maintenance required.

Language Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.

Mathematical Skills:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

  • Ability to use common sense to follow detailed written or oral instructions. Ability to solve problems that need immediate attention independently.

Certificates, Licenses, Registrations:

  • Valid driver’s license.

Pre-employment drug testing, physical, review of required immunizations, and reference and background check required.

EOE

Dental Assistant

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are growing and need more dental assistants!

Our expanded state-of-the-art facility will consist of 45 operatories and an onsite dental lab. We have invested in new equipment such as intraoral scanners, milling machines, 3D imaging, rotary Endo, and surgical microscopes, which reflects our commitment to embrace advanced technology. These investments align well with our mission to offer high quality comprehensive care to all age groups. What is more exciting is that we will have dedicated suites for oral surgery and pediatric dentistry.

The dental assistant assists the dentist and dental hygienist in the care and treatment of patients of all ages with maximum concern and respect for the patient in accordance with Iowa registration or certification.

The successful candidate will possess at least one year of experience as well as a high school diploma or equivalent. Fully qualified applicants will be graduates of an accredited dental assisting program and current CPR and Basic Life Support accreditation. If you are already a dental assistant, you also must be a registered dental assistant in Iowa. Out of state dental assistants are encouraged to apply – you will need to possess your Iowa license prior to employment.

We will consider applicants who are not already a dental assistant for our Dental Assistant Training Program. In order to be considered, you must have experience in a dental office setting in roles such as scheduling, dental patient support, or similar administrative roles.

Pre-employment drug testing, physical, review of required immunizations and background check required.

EOE

Manager of Technical and Analytical Operations

Description

Medical Associates Health Plans is hiring a Manager of Technical and Analytical Operations to join our team!
 
Where You Will Be Working: 
 
Medical Associates Clinic and Health Plans is a multi-specialty group practice combined with a growing health insurance company.  Our 1,100 healthcare and health insurance professionals lead the way in providing quality healthcare and top-notch insurance products in Northeast Iowa, Southwest Wisconsin, and Northwest Illinois. This position is an onsite position, based out of the finance department located at the Medical Associates Health Plans in Dubuque, Iowa.
 
Benefits Package Includes: 
  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc. 
Major Responsibilities:
  • Develop, oversee and verify reporting for the Health Plan and Clinic.  Create and manage related ad hoc reports/reporting including internal auditing and operational performances.  Oversee the analysis of actual claim results versus medical budgets for Health Plan and investigate variances.  Consult with health services on results and corrective action possible or necessary.
  • Manage MAHP Programmers, project list and incidents in an efficient and timely manner.  Determine best tool sets for project roll out and implement automation where possible for reoccurring reporting needs. 
  • Perform actuarial analysis for premium and pricing calculations. Utilize established medical underwriting practices as guidelines for risk evaluation of small group pools and large group proposals.  Based on these guidelines, review risk and rate calculations of all prospective rate proposals and renewals on a regular basis and make recommendations to the underwriting review team. Provide analytical/actuarial support in evaluation of rating factors, product development, and financial/medical budgets.  Coordinate premium rating and regulatory filings.  Monitor ongoing federal regulations as related to rating.   
  • Interface with vendors as needed and ensure ongoing system and operational day-to-day functions. Collaborate in short and long range planning with the broader IT Department to ensure proactive, forward-thinking strategies are in place and the team is working collaboratively in support of these strategies and objectives.  Partner with IT Director to foster a connected work group with the health plan and clinic programmers. 
  • Preparation of the quarterly reports and budget projections for the Medicare cost report. Preparation of all workpapers for the annual cost report, along with the coordination of the auditors preparing the annual cost report. 
  • Manage selection, training, development, performance evaluation, and performance issues for direct reports.  Prepare schedule and assign work to assure adequate staffing levels to deliver a high level of customer service.
  • Complete all other duties as assigned. 
Knowledge and Skills:
Experience                   Five years to ten years of similar or related experience. 

    Education                    Equivalent to a college degree. 
     
    Interpersonal Skills       The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.  Obtaining cooperation (internally and/or externally) is an important part of the job. 
     
    Other Skills                Advanced skills in Microsoft products, experience with analytics and data mining.


    Physical Aspects:

    Reaching – Extending hand(s) and arm(s) in any direction.

    Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

    Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

    Grasping – Applying pressure to an object with the fingers and palm.

    Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

    Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

    Vision – 20 / 40 or better in the best eye with or without correction.

    Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

    Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

    Environmental Conditions:
    None – The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).


    Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

    Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

    Distribution Float – Part Time

    Description

    Medical Associates is hiring a part-time Distribution Float to join the Purchasing & Distribution team! This is an exciting position where you will either have a variety in your weeks or work as a more dedicated fill-in to provide extended long-term coverage for our driver, courier, and patient aide teams as needed.  The ideal candidate will be flexible, willing to learn, and will jump in where needed.
     
    Primary schedule: Schedule will vary weekly based on department coverage needs. Hours will be Monday-Friday ranging between 6am and 6:30pm

    Delivery Driver Responsibilities:

    ·         Pickup/deliver supplies, mail, interoffice documents, medical records, etc. throughout the campuses and satellite offices.
    ·         Pickup/deliver inactive documents and other items, such as furniture and medical equipment, as requested by departments to and from warehouse/satellites.
    ·         Respond to stat requests.
    ·         See that vehicle is scheduled for routine maintenance and repairs are timely, coordinate with Manager.
    ·         Complete all other assigned projects and duties.
     
    Courier Responsibilities:
    ·         Receive, sort, deliver, and pickup mail, interoffice mail, records, faxes, lab reports, xrays, marketing materials, supplies, magazines, etc. for all departments, East, West and Mercy.
    ·         Send multiple faxes for clinical departments as requested, ensuring that all faxes are successful.
    ·         Manage the fax machine in courier area, as well as electronically move faxes to appropriate physicians and departments. 
    ·         Receive and sign for packages from outside delivery companies, deliver to appropriate location. 
    ·         Retrieve lab and xray reports from Mercy via fax. Sort per location and provider, and route appropriately.
    ·         Relay stat requests to drivers.
    ·         Complete all other assigned projects and duties.
     
    Patient Aide Responsibilities:
    ·         Assist patients in and out of their vehicles to the appropriate destination, using a wheelchair when necessary.
    ·         Provide information and direction to patients and visitors.
    ·         Assist patients in obtaining transportation via taxi, minibus, etc.
    ·         Assist patients throughout the building, collaborating with the clinical staff when necessary.
    ·         Complete all other assigned projects and duties.
     
    Knowledge, Skills, and Abilities:
    Experience: From three months to one year of similar or related experience.

    Education: High school diploma or GED required.

    Interpersonal Skills: Normal courtesy in dealing with others is required. Work involves minimal contacts, usually within the organization. Contact usually involving routine, non-sensitive issues.

    Other Skills: Operate van/truck, pager/cell phone, and moving dolly. Valid driver’s license. 


    Physical Aspects:

    Climbing – Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

    Balancing – Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

    Stooping – Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

    Kneeling – Bending legs at knee to come to a rest on knee or knees.

    Crouching – Bending the body downward and forward by bending leg and spine.

    Reaching – Extending hand(s) and arm(s) in any direction.

    Standing – Particularly for sustained periods of time.

    Walking – Moving about on foot to accomplish tasks, particularly for long distances.

    Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

    Pulling – Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

    Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

    Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

    Grasping – Applying pressure to an object with the fingers and palm.

    Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

    Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

    Vision – 20 / 40 or better in the best eye with or without correction.

    Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

    Heavy Work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

    Environmental Conditions:

    Both Inside & Outside Environmental Conditions – Activities occur inside and outside.

    Subject to Physical Hazards – Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.


    Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

    Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

    Paramedic

    Requirements

    • Requires a high school diploma, GED, or equivalent.
    • Wisconsin Paramedic licensure required.
    • Possess and maintain a valid driver’s license equivalent to a Wisconsin Class D license.
    • Emergency Vehicle Operators Course or similar course completion.
    • HAZMAT Awareness Course completion.
    • Working knowledge of HIPAA and other privacy laws/regulations.
    • NIMS ICS 100, 200, 700, and 800 Certifications; or completion within 3 months of hire required.
    • Certification in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) are required.

    Work Hours

    We are seeking a full-time (48 hours/ week) Flex Paramedic/ Critical Care Paramedic to work rotating shifts. The position may require either a day or night start, with a schedule of 24 hours followed by 48 hours off. Workdays are based on the department’s needs.

    We are also seeking a casual Paramedic.

    Job Summary

    The paramedic is responsible for providing pre-hospital emergency medical care at the paramedic level for those served by Southwest Health Emergency Medical Service. They perform pre-hospital medical care and provide assistance to staff as assigned within Southwest Health. All medical care performed is pursuant to the Wisconsin Department of Health Services (DHS) as outlined under, but not limited to the following: Wisconsin Administrative Code DHS 110, the prescribed Southwest Health EMS medical guidelines, policies and procedures outlined by the medical director, the current version of the Standards and Procedures of Practical Skills and the current Scope of Practice for Paramedic. The Paramedic also serves as the lead patient care giver and ranking EMS official unless relieved of that duty by EMS command staff.

    Rehab Clerk

    Rehab Clerk

    Requirements

    • High school diploma, GED, or equivalent required.
    • Experience in the healthcare field preferred but not required.
    • Proficiency in Microsoft Word.

    Work Hours

    Our Rehab Department is growing and we are seeking a part-time Rehab Clerk to work Monday-Friday, 11am-5pm (with flexibility), four days per week.

    Position Summary

    The Rehab Clerk performs skilled work aiding physical therapists, occupational therapists, speech language pathologists, and cardiopulmonary staff. Assists in various types of treatments, including ambulation, transfers, gathering vital signs, and assisting with modalities. Also assists with non-patient related department tasks as assigned including entering charges, scheduling appointments, handling insurance issues, ordering supplies, and maintaining an organized department.

    Essential Job Functions and Responsibilities

    This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

    1. Obtains insurance authorization and physician orders for therapy and maintains accurate and organized patient records.
    2. Submits completed medical records to the Health Information Management Department.
    3. Completes temperature and other safety logs as assigned.
    4. Orders, transports, and delivers equipment, records, mail/messages in a timely manner as requested.
    5. Assists in scheduling home health, inpatients and outpatients as needed.
    6. Maintains a neat and organized appearance in all areas of the department and assists in the maintenance, care, and cleaning of equipment and supplies.
    7. Assists all therapists with therapy treatments including gait, transfers, and modalities as needed.
    8. Prepares patient and treatment area for care as needed.
    9. Enters charges, schedules appointments, handles insurance issues.
    10. Performs charge reconciliation and inputs Epic orders from fax and paper orders.
    11. Adheres to Southwest Health’s value-based behavior standards.
    12. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
    13. Performs other duties and responsibilities as requested or required.

    Contact Information

    Southwest Health
    Attn: Human Resources
    1400 Eastside Rd
    Platteville, WI 53818
    Phone: (608) 342-4796
    Email: hr@southwesthealth.org
    Fax: (608) 342-5015