Cook

Job Details

The Key Hotel – Dubuque, IA

Full Time

$20.00 – $20.00 Hourly

Swing

Restaurant – Food Service

Description

 

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

COOK

BASIC FUNCTION

The Cook provides quality service in all areas of food production for menu items and specials in accordance with company standards and plating guide specifications.

ORGANIZATIONAL RELATIONSHIPS

a)    Reports to:    Executive Chef
F&B Supervisors
b)    Supervises:    N/A

POSITIONS AVAILABLE

2 Full Time

SPECIFIC DUTIES AND RESPONSIBILITIES

•    Ensure food safety by dating and rotating food containers, safely storing perishables.
•    Prepares proper quantity and quality of food product in accordance with production plan.
•    Read and follow recipes for consistent food products.
•    Read and understand banquet event orders (BEO)
•    Maintain a high level of sanitation.
•    Clean equipment (degrease, change fryers, etc)
•    Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

•    High School Diploma
•    One-year technical school or 3-6 months experience

STANDARDS OF PERFORMANCE

•    Knowledge of food temperatures.
•    Ability to follow directions.
•    Good reading and comprehension skills.
•    Good communication skills.
•    Must be able to use kitchen equipment.
•    Must understand cooking measurements.
•    Possess basic math skills.

MENTAL AND PHYSICAL REQUIREMENTS

•    Stooping, kneeling, walking, crouching, pulling.
•    Standing for long periods of time.
•    Lifting up to 50 lbs.
•    Repetitive motion. Substantial movements (motions of the wrists, hands and/or fingers.

WORKING ENVIRONMENT AND CONDITIONS

•    Inside environment.
•    Loud noises from kitchen equipment.
•    Air and skin exposure to cooking oils.

EQUIPMENT AND TOOLS

a)    General office equipment

b)    Other
•    Grill
•    Stove
•    Fryers
•    Broiler
•    Steamer
•    Cooking utensils (knives, etc.)

 

Bartender

Job Details

The Key Hotel – Dubuque, IA

Full Time

$10.00 – $10.00 Hourly

Swing

Restaurant – Food Service

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

 

BARTENDER

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars.  This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:       Front of House Manager / Beverage Manager / Supervisor
  • Supervises:       N/A

 

POSITIONS AVAILABLE

  • 1 Full Time
  • 1 Part Time

 

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Set up beverage area according to service standards.
  • Ensure all glassware, silverware and dishware are clean polished and properly placed.
  • Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
  • Verify identification and ensure guests meet age requirements for alcohol service.
  • Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
  • Accurately enter orders into the POS system. 
  • Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
  • Monitor bar, anticipating guest’s needs and proactively offering assistance.
  • Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
  • Maintain cleanliness and organization of beverage areas before, during, and after service.
  • Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food waste. 
  • Assist in post-shift breakdown and reset of beverage and service areas. 

 

EDUCATION, TRAINING AND EXPERIENCE

  • Formal education is not required.
  • Relevant food and beverage experience preferred. 

 

STANDARDS OF PERFORMANCE

  • Maintain a professional appearance and demeanor at all times. 
  • Deliver prompt, courteous, and attentive service. 
  • Exhibit strong teamwork and collaboration with colleagues and management. 
  • Adherent to company policies and standard service procedures. 
  • Demonstrate strong time management and multitasking skills.
  • Prepare cocktails and beverages according to standardized recipes and presentation standards.
  • Ensure accuracy in food and beverage delivery.
  • Execute the established sequence of service consistently in all guest interactions.
  • Utilize suggestive selling to enhance guest experience and maximize revenue.
  • Process guest payments following cash-handling and credit card security procedures.
  • Demonstrate effective service recovery techniques when resolving guest issues.
  • Escalate guest issues appropriately when needed to ensure satisfaction.
  • Uphold high standards of cleanliness and organization in the dining room. 
  • Respond quickly and effectively to guest inquiries and concerns.
  • Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment. 
  • Strong problem-solving skills and ability to adapt to changing situations. 
  • Excellent communication and interpersonal skills. 
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs. 
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work evenings, weekends, and holidays as required by business levels. 

WORKING ENVIRONMENT AND CONDITIONS

  • Primarily indoors, may support occasional outside events. 
  • Exposure to varying temperatures, and moderate-to-high noise levels.
  • High guest interaction requiring excellent customer service skills.
  • Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

  • Cocktail tools, shakers, strainers, jiggers.
  • Draft systems, soda guns, tap handles.
  • POS terminal and payment processing equipment. 
  • Glassware, dish equipment, sanitation supplies.

Bartender

Job Details

The Key Hotel – Dubuque, IA

Full Time

$10.00 – $10.00 Hourly

Swing

Restaurant – Food Service

 

Q Casino + Resort
The Key Hotel  A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

BARTENDER

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars.  This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:       Front of House Manager / Beverage Manager / Supervisor
  • Supervises:       N/A

POSITIONS AVAILABLE

  • 1 Full Time
  • 1 Part Time

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Set up beverage area according to service standards.
  • Ensure all glassware, silverware and dishware are clean polished and properly placed.
  • Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
  • Verify identification and ensure guests meet age requirements for alcohol service.
  • Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
  • Accurately enter orders into the POS system.
  • Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
  • Monitor bar, anticipating guest’s needs and proactively offering assistance.
  • Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
  • Maintain cleanliness and organization of beverage areas before, during, and after service.
  • Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food waste.
  • Assist in post-shift breakdown and reset of beverage and service areas.

EDUCATION, TRAINING AND EXPERIENCE

  • Formal education is not required.
  • Relevant food and beverage experience preferred.

STANDARDS OF PERFORMANCE

  • Maintain a professional appearance and demeanor at all times.
  • Deliver prompt, courteous, and attentive service.
  • Exhibit strong teamwork and collaboration with colleagues and management.
  • Adherent to company policies and standard service procedures.
  • Demonstrate strong time management and multitasking skills.
  • Prepare cocktails and beverages according to standardized recipes and presentation standards.
  • Ensure accuracy in food and beverage delivery.
  • Execute the established sequence of service consistently in all guest interactions.
  • Utilize suggestive selling to enhance guest experience and maximize revenue.
  • Process guest payments following cash-handling and credit card security procedures.
  • Demonstrate effective service recovery techniques when resolving guest issues.
  • Escalate guest issues appropriately when needed to ensure satisfaction.
  • Uphold high standards of cleanliness and organization in the dining room.
  • Respond quickly and effectively to guest inquiries and concerns.
  • Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment.
  • Strong problem-solving skills and ability to adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs.
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work evenings, weekends, and holidays as required by business levels.

WORKING ENVIRONMENT AND CONDITIONS

  • Primarily indoors, may support occasional outside events.
  • Exposure to varying temperatures, and moderate-to-high noise levels.
  • High guest interaction requiring excellent customer service skills.
  • Fast-paced and physically demanding work environment.

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

  • Cocktail tools, shakers, strainers, jiggers.
  • Draft systems, soda guns, tap handles.
  • POS terminal and payment processing equipment.
  • Glassware, dish equipment, sanitation supplies.

 

Barista

Job Details

The Key Hotel – Dubuque, IA

$12.00 Hourly

Swing

Hospitality – Hotel

Description

 

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

BARISTA

POSITION SUMMARY

The Barista is responsible for crafting and serving exceptional coffee beverages and maintaining a welcoming and inviting atmosphere ensuring guests have an enjoyable experience.  This role requires professionalism, exceptional customer service, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

  • Prepare a variety of coffee and tea beverages, following recipes and quality standards.
  • Operate espresso machines, grinders, and other coffee making equipment with precision.
  • Greet guests professionally and provide attentive, courteous and efficient service and provide recommendations based on customer preferences.
  • Prepare and serve beverages promptly, ensuring accuracy and quality.
  • Deliver outstanding customer service by engaging with guests, addressing inquiries and ensuring a positive guest experience.
  • Maintain cleanliness and organization of workspace, including cleaning equipment, utensils and surfaces.
  • Stay updated with coffee trends, brewing techniques and menu items to provide expert product knowledge.
  • Adhere to all health, safety, and sanitation regulations.
  • Follow proper procedures for handling and disposing of food and beverage waste.
  • Accurately handle cash transactions and process payments for guests with Agilysys POS.

EDUCATION, TRAINING AND EXPERIENCE

  • Formal education is not required.
  • Relevant experience as a barista preferred.

STANDARDS OF PERFORMANCE

  • Maintain a professional appearance and demeanor at all times.
  • Attention to detail and ability to follow recipes for consistent coffee quality.
  • Deliver prompt, courteous, and attentive service to all guests.
  • Exhibit strong teamwork and collaboration with colleagues and management.
  • Adhere to company policies and procedures.
  • Demonstrate strong time management and multitasking skills.
  • Ensure accuracy in food and beverage delivery.
  • Uphold high standards of cleanliness and organization in work area.
  • Respond quickly and effectively to guest inquiries and concerns.

MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work in a fast-paced, high-pressure environment.
  • Strong problem-solving skills and ability to adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 lbs.
  • Ability to bend, stoop, and reach frequently.
  • Flexibility to work mornings, weekends, and holidays as required by event schedules.

WORKING ENVIRONMENT AND CONDITIONS

  • Inside work.
  • Exposure to varying temperatures.
  • Frequent interaction with guests, requiring excellent customer service skills
  • Noise levels may be high during high volume business.
  • Fast paced and physically demanding work environment.

EQUIPMENT AND TOOLS

  • Espresso Machine
  • Coffee and beverage dispensers.
  • Cleaning and sanitation supplies.
  • Agilysys Point of Sale
  • Turbo Chef

 

Executive Sous Chef

Job Details

Management

The Key Hotel – Dubuque, IA

Full Time

2 Year Degree

Any

Restaurant – Food Service

Description

 

Q CASINO + RESORT

EXECUTIVE SOUS CHEF

BASIC FUNCTION

The Executive Sous Chef is responsible for overseeing all aspects of culinary operations at The Key Hotel, rooftop restaurant, in the Executive Chef’s absence. This role supports menu creation, recipe development, food preparation, kitchen leadership, managing and developing staff, maintaining inventory and cost controls, maintaining sanitation standards, and ensuring exceptional guest experiences. Reporting to the Executive Chef, the Executive Sous Chef fosters a positive, team-oriented kitchen environment while aligning operations with organizational values and goals.

ORGANIZATIONAL RELATIONSHIPS

  • Reports to:    Executive Chef
  • Supervises:   Sous Chefs, Cooks and Pastry Cooks, Culinary Stewards

SPECIFIC DUTIES AND RESPONSIBILITIES

Staff Management 
  • Lead, train and manage the culinary team: Sous Chefs, Cooks, and Stewards, fostering a culture of excellence and efficiency.
  • Manage staff schedules to ensure adequate coverage based on business needs.
  • Conduct pre-shift meetings with the culinary team and engage teams to meet daily, weekly, monthly, and develop long-term goals.
  • Maintain a friendly and professional rapport with team members and guests.
  • Ensure that culinary team members are in clean uniforms when guest facing.
  • Assign duties, monitor performance and provide ongoing coaching and professional development.
  • Work closely with the FOH team to ensure coordination of service, meet hospitality standards and meet guest needs.
  • Foster a positive work environment and promote teamwork.
  • Promote F.O.R.T. Core Values.
Operations Management
  • Open, manage, and close culinary operations.
  • Support Inventory Control: Source, order and rotate products and supplies, meet with vendors to ensure competitive pricing, and complete monthly inventory.
  • Control food costs through effective inventory management, portioning and waste reduction.
  • Ensure cleanliness and sanitation of all kitchen areas are maintained at a high level.
  • Maintain kitchen equipment and ensure operational efficiency.
  • Respond to guest requests and address any issues promptly and professionally.
  • Support development and curation of an innovative seasonal menu, including creating new menu items and recipes, while ensuring offerings align with current industry trends and elevating the guest experience.
  • Support staff training program.
  • Assist with responsibilities of DVM Boards and KPI’s.
Culinary Excellence and Innovation
  • Ensure flawless execution of cooking techniques, presentation and preparation.
  • Engage with guests, VIP guests and special event attendees.
  • Innovate and create new menu items.
Additional Responsibilities
  • Assist in other areas of F&B as needed.
  • Perform other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

  • Minimum of 5 years of experience in a high-end steakhouse or fine-dining establishment.
  • Culinary degree or equivalent professional training required.
  • Demonstrated success in leading and inspiring teams to deliver exceptional customer service, resulting in enhanced guest satisfaction.

STANDARDS OF PERFORMANCE

  • Strong leadership and management abilities with an excellent work ethic.
  • Excellent communication and interpersonal skills.
  • Organized and skilled at multi-tasking.
  • Customer service oriented and problem-solving skills.
  • Knowledge of food safety regulations and best practices.
  • Team player with a positive attitude and willingness to assist where and whenever needed.
  • Ability to obtain ServSafe certification is required and sponsored by the employer.

MENTAL AND PHYSICAL REQUIREMENTS

  • Heavy work, ability to move up to 100 lbs.
  • Standing and walking for long periods of time.

WORKING ENVIRONMENT AND CONDITIONS

  • Loud noise levels (kitchen equipment)
  • Use of extremely hot kitchen equipment including open flames and steam.

EQUIPMENT AND TOOLS

  • General kitchen equipment including, but not limited to:
  • Traditional cooking equipment – ovens, deep fryers, ranges and mixers
  • Woodfired Grill
  • Sous Vide Equipment
  • Induction Equipment
  • Hand carts
  • Computer, including Microsoft Office Suite
  • Calculator
  • Phones
  • Copy machine

 

Human Resources Assistant

Job Details

Q Casino + Resort – Dubuque, IA

$20.00 – $20.00 Hourly

Day

Human Resources

 

Q CASINO + RESORT  

HR Assistant 

BASIC FUNCTION 

The HR Assistant provides vital administrative and operational support to the Human Resources team, including the Vice President of HR & Continuous Improvement, HR Manager, and HR Generalist. This position serves as the first point of contact for employees, applicants, and guests entering the HR office, ensuring a welcoming and professional experience. The HR Assistant supports day-to-day HR functions such as data entry, new hire processing, recordkeeping, scheduling, and employee engagement coordination. This role requires strong attention to detail, discretion, and a service-minded approach to supporting both internal team members and organizational goals.

ORGANIZATIONAL RELATIONSHIPS: 

  • Reports to:    HR Manager
  • Positions Available: 1 Part Time (less than 30 hours a week)

DUTIES & RESPONSIBILITIES: 

  • Greet and assist employees, applicants, and guests entering the HR office with professionalism and courtesy.
  • Perform accurate and timely data entry in HR systems and spreadsheets.
  • Receive, sort, and distribute incoming mail and packages for the HR department.
  • Maintain organized and compliant filing systems for employee records and HR documentation.
  • Assist with new hire intake, paperwork processing, and onboarding coordination.
  • Support benefits enrollment and updates by preparing forms and maintaining accurate records.
  • Coordinate meetings, interviews, and training sessions for the HR team.
  • Assist with employee engagement programs, recognition efforts, and event coordination.
  • Prepare reports, scan documents, and provide general administrative support to the HR Manager, HR Generalist, and VP of HR & Continuous Improvement.
  • Handle confidential information with discretion and maintain a professional demeanor at all times.

EDUCATION & EXPERIENCE: 

  • High school diploma or equivalent required; Associate’s degree or coursework in Human Resources or Business Administration preferred.
  • 1–2 years of administrative, clerical, or customer service experience required; prior HR support experience preferred, executive communications, or governance reports preferred.

STANDARDS OF PERFORMANCE:

  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication abilities.
  • Ability to manage multiple priorities and maintain accuracy under pressure.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general comfort with HR systems.
  • Ability to handle sensitive information with tact and confidentiality.

CULTURAL FIT AND VALUES 

Demonstrates professionalism, integrity, and sound judgment while providing high-quality support to the HR team and organization. Embodies Q Casino + Resort’s FORT values: Fun, Ownership, Respect, and Teamwork: by fostering collaboration, positivity, and a commitment to helping others succeed. Models the “Show Up, Step Up, Lift Up” leadership mindset in all interactions with team members and guests.

 

Behavioral Health Adjunct Instructor in PA Program

The University of Dubuque is a growing faith-based University that is seeking an Adjunct Instructor for a Behavioral Health course in our Physician Assistant Program for Summer 2026.

Position Summary:

The Behavioral Health course will be offered in person during Term 3/Summer 2026 (May 11-July 31). This course prepares future Physician Assistants to support patients with mental health concerns across diverse clinical settings. Candidates must hold credentials as a Physician Assistant (PA-C), Advanced Practice Nurse (APRN/NP), or Physician (MD/DO) with clinical expertise in psychiatry, behavioral medicine, or primary care with a behavioral health focus.

Primary Responsibilities:

Position Skills and Abilities:

Minimum Qualifications:

To apply with a growing faith-based University for the Adjunct Instructor for a Behavioral Health course in our Physician Assistant Program position, please submit a UD Employment Application with an attached cover letter, resume, and three professional references or email application materials to hr@dbq.edu

Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/

 

Building Custodian

The Building Custodian ensures designated buildings are clean, sanitary, and well-maintained. This is a full-time, Monday–Friday, night-shift position.

 

Duties/Responsibilities:


Required Skills/Abilities:

 

Construction Assistant Project Manager

Job Summary:

The Assistant Project Manager is responsible for supporting the construction planning, coordination, and documentation to ensure the project and company goals are met. The Assistant Project Manager participates in the development of projects and oversees their organization, scheduling, and implementation.

Work Environment:

Conlon believes in collaboration, team building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role cannot be fully performed in a remote capacity, and we expect this position will work primarily in a Conlon office/job site location.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties in this job description are not all-inclusive; additional duties may be assigned.

Duties/Responsibilities: 

Pre-construction

Construction

Post-Construction

Competencies:

Qualifications:

Physical Requirements:

Career Fair @ Sedona Staffing Services in DBQ 12/12/25

🎉 JOB FAIR THIS FRIDAY! 🎉
Join us December 12th from 10am–4pm at the Sedona Staffing Services office in Dubuque!

We’ve got some of the hottest opportunities on the market, including:
Machine Operators: 7a–7p $18/hr | 7p–7a $20.75/hr
Construction: 6:30a–3p $20/hr
Welders: 1st & 2nd shift $25+/hr
Painters: 1st & 2nd shift $20/hr
Warehouse: 3p–11:30p $18/hr — with 20+ openings available!

Stop in, meet the team, and explore a job you’ll love.
📞 563-556-3040 | ✉️ nikki@careerpros.com