Food & Beverage Manager | Five Flag Civic Center

The Food & Beverage Manager is responsible for overseeing the executionservice of all catered & concessions events with a primary focus on the Five Flags Civic Center. This role will also include duties/projects as assigned at the Grand River Center. The Food & Beverage is responsible for assisting the Director of Food & Beverage with the efficient, professional, and profitable operation. The Food & Beverage Manager must be personable and able to work in an ever- changing fast-paced environment.  The Food & Beverage Manager will be responsible for training and developing all service staff.

The Food & Beverage Manager is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Food & Beverage Manager is responsible for assisting in the training of all catering, concession and support staff. The Food & Beverage Manager must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

Responsibilities

In collaboration with the Director of Food & Beverage, Management of Catering and Concessions Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.
Ensure legal, efficient, professional and profitable operation of the venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.
Responsible for overseeing serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
Responsible for executing all directives stated in all Banquet Event Orders.
Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.
Responsible for ensuring tableware and linens replaced as necessary.
Be able to identify ingredients or explains how various items on the menu are prepared.
Assists in setting up banquet functions including linens, dishware, glassware and silverware.
Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.
Maintains sanitation, health and safety standards in work areas.
Must show demonstrated ability to meet the company standard for excellent attendance.
Assures that the location equipment is operable and clean prior to start of event.
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
Leads F&B team with projects including training, inventory and special events.
Leads Concessions Department in supervising outlets when business demands.
Enforces all OVG policies and procedures.
Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
Program Point of Sale system with accurate menu items and pricing prior to events.
All other duties as assigned.

Qualifications

2-year degree in Business Management or Hospitality preferred but will consider relevant work experience.
3-5 years’ experience working in a management capacity in a high volume fast-paced restaurant or catering environment.
Experience with Square / Clover Point of Sale system.
Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.
Ability to supervise the work of others.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
Ability to speak, read and write in English.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
Ability to handle cash accurately and responsibly.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.
Ability to cost out menus and create new menu items when needed.
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.

Assistant General Manager / Director of Booking | Five Flag Civic Center

Position Summary

The AGM/Director of Booking reports to the General Manager of Dubuque Oak View Group venues. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for a public assembly venue. This position is responsible for the development, coordination, and management of all aspects and strategies for the theater and arena entertainment events.

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
Experience managing concert and event settlements to ensure financial accuracy, including reconciling box office reports, processing artist payments, and allocating expenses, all while ensuring clear communication and timely reporting.
Negotiate contracts as determined necessary and in the best interests of the facility with event organizers, promoters, hosts, managers, and agents.
Routinely serve as Manager on Duty and manage settlement.
Develop and implement facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
Assist and coordinate the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
Assist the General Manager in the development and administration of the facility’s operating and capital budgets.
In conjunction with the General Manager, produce and implement all goals, objectives, policies, procedures and priorities for all marketing programs and activities within the venues.
Manage and maintain the revenue forecasts for the fiscal year, ensures the forecast is current and accurate.
Create, develop, and implement the overall marketing strategy, messaging, marketing mix, and budget for integrated marketing campaigns including traditional, social media, digital, partnerships, web, and public relations.
Define, measure, and analyze all marketing campaigns to track results and make adjustments for improvements.
Set goals, mentor and monitor effectiveness of sales and marketing techniques; assess workload of staff, identify opportunities for improvement and evaluate efficiencies within the depart. Review implementation of policies and procedures with the General Manager.
In conjunction with the General Manager, provide and oversee staff training; work with employees to correct deficiencies; and implement disciplinary actions as needed.
Generate monthly marketing reports for the General Manager.
Participate in the development and administration of annual budget; forecast funds necessary for staffing, equipment, materials and supplies.
Respond to client event challenges and address customer feedback with a proactive approach.
Provide effective communication both orally and in writing.
Provide excellent customer service assistance to internal and external clients and monitor results of the 3^rd party event surveys. Analyze and adjust accordingly.
Join and participate in organizational and industry committees; engage in client networking, attend, and participate in professional meetings and conferences when applicable.
In conjunction with the General Manager and Grand River Center, volunteer within the community, develop relationships with non-hospitality entities and participate in all community events and outreach.
Manage the website and oversees current calendar of events, distribute incoming leads from the website, Cvent, incoming calls and emails, update all website text and documents as needed.
Oversee and implement day-to-day management of all social media platforms including Google Business, LinkedIn, Facebook, Instagram and continuously develop and post content to drive online traffic to social platforms.
Oversee event signage and content for the interior and exterior signage functions for contracted clients on site.
Create and develop SOP for event operations with customers (signage/digital signage)
Other duties as assigned.

Qualifications

A degree from four (4) year College in Marketing, Advertising, Public Relations, Communications or Business Management.
3-5+ years minimum booking experience focusing on arena and theatre events.
3-5+years minimum experience demonstrated success in marketing, strategy and media initiatives from concept to completion.
3-5+ years minimum experience with social media platforms and marketing program development and implementation and a proven record of online engagement and listening.
3-5 years minimum experience supervising staff.
Ability to organize and manage cross functional organizational teams.
Graduate of IAVM Venue Management School (VMS), preferred.
Certification CVP, preferred.
Possession of, or ability to obtain a valid CPR certificate.
Knowledge of customer service practices.

Staff Accountant | Five Flags Center

Position Summary

The Staff Accountant will report to the Director of Finance & monitor, control, and audit all financial transactions, and to perform a full range of professional accounting duties involved in fiscal manage

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

Process and prepare accounts payable invoices.
Verify & post entries to general ledger accounts; run trial balances.
Detail processing for accounts receivable.
Process Box Office ticket reports and record transactions.
Assist with month-end closing procedures.
Prepares select event settlements and sales journals.
Reconcile balance sheet accounts.
Handle bi-weekly payroll upload and some on-site Human Resource functions.
Prepare audit workpapers and perform account analysis.
Perform analysis of accounting records; prepare event profitability statements.
Prepare sales statements.
Assist with employee record maintenance.
Perform professional accounting tasks in support of various accounting functions.
Apply Federal, State, and local laws and regulations pertaining to accounting and auditing work.
Examine and verify a variety of financial documents and reports.
Prepare a variety of financial statements, reports, and analyses.
Operate a ten-key calculator by touch at a speed necessary for successful job performance.
Operate a computer to perform accounting functions.

Qualifications

Degree from an accredited college or university with major coursework in accounting, finance, business administration or minimum of two (2) years in related field.
One year of professional accounting experience, including general ledger experience, preferred.
Must be accurate and efficient with the ability to meet deadlines.
Capable of working with all levels of management.
Proficiency in Microsoft Office, Word, Excel, and Outlook is required.
Knowledge of NetSuite is preferred.

ment, record keeping, reporting and economic analysis of the facility.

Part-Time Evening Cleaning Positions

Join a Trusted Team – Evening Cleaning Positions Available!

Midwest Janitorial Service is a well-established and respected cleaning company, and we’re growing! We’re currently hiring reliable, detail-oriented individuals to join our team as part-time 2nd shift cleaners.

Whether you’re retired, semi-retired, or simply looking to earn extra income in the evenings, this is a great opportunity to become part of a professional team that values hard work and consistency.

What You’ll Be Doing:
Work takes place in industrial and office facilities after 5:30 PM. You’ll help create a safe, healthy environment by performing routine cleaning tasks including:

Sweeping, mopping, vacuuming
Disinfecting surfaces and restrooms
Dusting and trash removal

What We’re Looking For:
We want individuals who take pride in their work and show up ready to deliver quality service.

Strong attention to detail and commitment to cleanliness
Great customer service skills – you may interact with clients
Able to work safely and independently
Dependable attendance is a must
Able to bend, twist, stand for the entire shift, and lift 25–50 lbs
Must pass a nationwide background check
Some locations may require drug testing
Reliable transportation required

Qualifications:

High school diploma or GED (preferred)
Self-motivated and professional
Safety-minded and trustworthy

Why Join Us?

Flexible evening hours
Steady part-time work
Performance and attendance bonuses available at select locations
Equal opportunity employer
Friendly team and supportive environment

Wages vary based on facility and shift. Bonus opportunities are available for individuals who are highly reliable and consistent in their work—our clients notice and reward excellence!

Job Type: Part-time

Pay: $15.00 – $17.00 per hour

Expected hours: 20 – 30 per week

Part Time Weekend Cleaning Positions

Need to Earn Extra $$? This could be the job for you!

MJS is looking to hire part-time weekend cleaners. The position starts after 2 pm on both Saturday and Sunday. This position takes place in four buildings so you must have the ability to get to the different locations. Must be able to pass client required background screening.

These part-time positions are the perfect second job to pay for that upcoming vacation or maybe pay off some debt. Many of our team members work a full-time 9-5 job and join us after hours or on weekends for a little extra cash. These are also great positions for retirees looking to supplement their income.

Position : Saturday and Sunday 10-15 hrs per week.

Essential Duties & Responsibilities

General cleaning, disinfecting, sweeping, mopping, vacuuming, window cleaning, restroom cleaning, dusting, and trash removal.
Must be able to bend, twist, squat, lift 20 lbs. – 30 lbs. and be on feet the entire shift.
Must have reliable transportation to and from facilities
Must pass a background check.
Must adhere to the company’s safety policies to create a safe work environment for everyone.
Must have exceptional customer service skills as work performed may be performed around clients.

QUALIFICATIONS & SKILLS

High school diploma or equivalent (preferred)
A high degree of professionalism
High attention to detail
Reliable
Self-Motivated
Able to Work Independently

Wage varies by facility assigned. Facilities that offer a Performance/Attendance Bonus require a highly detailed, reliable person. Clients paying for this incentive expect the highest level of service.

Equal Opportunity/Affirmative Action Employer

https://midwestjanitorialservice.com/about/eeo-ap/required-posters/

Electrical Technician

Do you want to work for a company where you can build a strong career, never be bored, never stand in one place, while learning something new and interesting?

Zero Zone is looking for candidates who enjoy working with their hands, have a strong mechanical aptitude and desire a great job experience at a custom shop with plenty of opportunities.

Hiring for FIRST Shift production. Our normal hours are Monday – Thursday 6:00 am to 3:30 pm and Friday 6:00 am to 10:00 am.

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

Vacation and Personal Hours (after only 30 days!)
Competitive Wages
Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
401k and Profit Sharing
10 Paid Holidays
Flexible Schedules
Casual Dress Code
Wellness Programs and Incentives
Steel Toe Reimbursement
Employee Engagement Programs
One-time Home Computer Reimbursement
And more!

What Will You Do?

An Electrical Technician is an individual with high mechanical aptitude, who are comfortable using hand/power tools and willing to learn and take directions.

Our products are built utilizing an assortment of documents to assemble and construct manufactured commercial and industrial refrigeration products in our production environment. This is a hands-on, in-person position at our Dyersville, IA location that requires engaged employees who are willing to learn and take direction. You will receive day-to-day job training, guidance, and direction from qualified personnel to perform the following essential duties and responsibilities:

Assist with the electrical layout per design documentation and wiring schematics on assigned projects
Determine mounting of major components for the electrical system including rack controllers, transformers, auxiliary panels, variable frequency drives, etc.
Wire pressure switches, solenoid valves, compressors, and other auxiliary devices.
Perform periodic audits throughout electrical production processes to ensure standards are maintained
Assist workers engaged in inspecting and testing activities to ensure continuous control over raw materials and finished products.
Assist in analyzing and resolving work problems related to product design layout.
Maintain a positive work environment and reinforce the team approach with co-workers.
Interact professionally with all departments, vendors, and customers for the betterment of Zero Zone.

What Are We Looking For?

The requirements listed below are representative of the knowledge, skill, and/or ability required of you for this position:

Minimum of high school diploma or GED is required.
Prompt and regular attendance is an essential function of the job.
Previous manufacturing experience is helpful but not required as we conduct daily onsite training.
Experience with hand tools, and measuring tools is required.
Additional attributes needed are detail and quality oriented, dependable, and self-motivated, which could lead to cross training and growth opportunities.
Employee must regularly stand, walk, reach, stoop, lift, climb or balance, kneel, crouch, or crawl, and must regularly lift and/or move up to 25 lbs., frequently lift and/or move up to 45 lbs. Specific vision abilities required include distance vision, close vision, peripheral vision, & depth perception.

Food & Beverage Manager | Five Flag Civic Center

Responsibilities

In collaboration with the Director of Food & Beverage, Management of Catering and Concessions Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.
Ensure legal, efficient, professional and profitable operation of the venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.
Responsible for overseeing serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
Responsible for executing all directives stated in all Banquet Event Orders.
Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.
Responsible for ensuring tableware and linens replaced as necessary.
Be able to identify ingredients or explains how various items on the menu are prepared.
Assists in setting up banquet functions including linens, dishware, glassware and silverware.
Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.
Maintains sanitation, health and safety standards in work areas.
Must show demonstrated ability to meet the company standard for excellent attendance.
Assures that the location equipment is operable and clean prior to start of event.
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
Leads F&B team with projects including training, inventory and special events.
Leads Concessions Department in supervising outlets when business demands.
Enforces all OVG policies and procedures.
Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
Program Point of Sale system with accurate menu items and pricing prior to events.
All other duties as assigned.

Qualifications

2-year degree in Business Management or Hospitality preferred but will consider relevant work experience.
3-5 years’ experience working in a management capacity in a high volume fast-paced restaurant or catering environment.
Experience with Square / Clover Point of Sale system.
Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.
Ability to supervise the work of others.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
Ability to speak, read and write in English.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
Ability to handle cash accurately and responsibly.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.
Ability to cost out menus and create new menu items when needed.
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.

Director of Food & Beverage

Director of Food & Beverage | Full-Time | Grand River Conference Center | Five Flags Civic Center

The Director of Food & Beverage is responsible for overseeing the direction of the operation’s food and beverage daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability and positive, productive and compliant work environment. The Director of Food & Beverage is responsible for the effective management and operation of the catering, beverage service & concessions at the Grand River Center & Five Flags Civic Center including event planning, scheduling, collaboration of food cost control, compliance with food safety and sanitation policies, cleaning, kitchen safety, employee training and supervision. The Director of Food & Beverage must provide a high level of oversight and operational/personnel support to ensure the smooth running of all food outlets and events.

The Director of Food & Beverage is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Director of Food & Beverage is responsible for the training of all catering, concession and support staff. The Director of Food & Beverage must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

About the Venue

The Director of Food & Beverage will have oversight over the Grand River Center & Five Flags Civic Center. The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

Responsible for coordinating and supervising the work of food and beverage staff including creating a positive work environment for all staff members
Displays knowledge of culinary presentation skills and teaches others proper food presentation
Manages the control of food and labor costs through proper scheduling and purchasing
Conducts regular inspections to ensure cleanliness and maintenance meet company standards
Oversees and manages monthly inventory
Participates as a team player with specific responsibilities related to preparation, excellent service and delivery of product
Maintains sanitation, health and safety standards and training in work areas
Responsible for consulting with managers to plan menus and concessions for events
Must be a visible presence working on the event floor with staff to ensure quality, efficiency, and overall management of operations

Qualifications

MA or MS; BA or BS with business-related major; accounting minor or credits preferred equivalent job experience can be substituted for educational requirements
Minimum of 7+ years’ experience in the food & beverage industry
Must have various experience levels in volume feeding, ala carte, catering and purchasing storage and handling
Ability to communicate effectively to all levels of staff
Demonstrated background of costs of goods and services
Professional appearance and presentation required
Knowledge of and skill in using computer software, including MS Word/Excel/Outlook
Maintains a current Food Handler’s card and alcohol service permit if required by state or local government
Working knowledge of employee scheduling in a hospitality environment
Must possess excellent organizational and communication skills
Well skilled in all technical and sanitary aspects of presentation
Technical Proficiency and experience demonstrating verifiable knowledge of food preparation methods
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment
Ability to work a flexible schedule; able and willing to work nights, weekends and long hours

Assistant General Manager / Director of Booking | Five Flag Civic Center

Position Summary

About the Venue

Responsibilities

Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
Experience managing concert and event settlements to ensure financial accuracy, including reconciling box office reports, processing artist payments, and allocating expenses, all while ensuring clear communication and timely reporting.
Negotiate contracts as determined necessary and in the best interests of the facility with event organizers, promoters, hosts, managers, and agents.
Routinely serve as Manager on Duty and manage settlement.
Develop and implement facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
Assist and coordinate the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
Assist the General Manager in the development and administration of the facility’s operating and capital budgets.
In conjunction with the General Manager, produce and implement all goals, objectives, policies, procedures and priorities for all marketing programs and activities within the venues.
Manage and maintain the revenue forecasts for the fiscal year, ensures the forecast is current and accurate.
Create, develop, and implement the overall marketing strategy, messaging, marketing mix, and budget for integrated marketing campaigns including traditional, social media, digital, partnerships, web, and public relations.
Define, measure, and analyze all marketing campaigns to track results and make adjustments for improvements.
Set goals, mentor and monitor effectiveness of sales and marketing techniques; assess workload of staff, identify opportunities for improvement and evaluate efficiencies within the depart. Review implementation of policies and procedures with the General Manager.
In conjunction with the General Manager, provide and oversee staff training; work with employees to correct deficiencies; and implement disciplinary actions as needed.
Generate monthly marketing reports for the General Manager.
Participate in the development and administration of annual budget; forecast funds necessary for staffing, equipment, materials and supplies.
Respond to client event challenges and address customer feedback with a proactive approach.
Provide effective communication both orally and in writing.
Provide excellent customer service assistance to internal and external clients and monitor results of the 3^rd party event surveys. Analyze and adjust accordingly.
Join and participate in organizational and industry committees; engage in client networking, attend, and participate in professional meetings and conferences when applicable.
In conjunction with the General Manager and Grand River Center, volunteer within the community, develop relationships with non-hospitality entities and participate in all community events and outreach.
Manage the website and oversees current calendar of events, distribute incoming leads from the website, Cvent, incoming calls and emails, update all website text and documents as needed.
Oversee and implement day-to-day management of all social media platforms including Google Business, LinkedIn, Facebook, Instagram and continuously develop and post content to drive online traffic to social platforms.
Oversee event signage and content for the interior and exterior signage functions for contracted clients on site.
Create and develop SOP for event operations with customers (signage/digital signage)
Other duties as assigned.

Qualifications

A degree from four (4) year College in Marketing, Advertising, Public Relations, Communications or Business Management.
3-5+ years minimum booking experience focusing on arena and theatre events.
3-5+years minimum experience demonstrated success in marketing, strategy and media initiatives from concept to completion.
3-5+ years minimum experience with social media platforms and marketing program development and implementation and a proven record of online engagement and listening.
3-5 years minimum experience supervising staff.
Ability to organize and manage cross functional organizational teams.
Graduate of IAVM Venue Management School (VMS), preferred.
Certification CVP, preferred.
Possession of, or ability to obtain a valid CPR certificate.
Knowledge of customer service practices.

Event Manager

Event Manager | Full-Time | Grand River Conference Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

About the Venue

The Grand River Conference Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 40,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
Understand and be able to articulate full food and beverage offerings to client
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event & security staff
Create work schedules for event & security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned

Qualifications

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred
Strong oral and written communication skills
Strong computer skills in Microsoft Office applications, word processing, and Internet
Possession of, or ability to obtain, a valid drivers’ license
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Knowledge of fire and public safety regulations
Familiarity with terminology used in entertainment/convention/public assembly settings
Experience with AutoCAD is preferred but not required