Warehouse Manager

The Warehouse Manager will manage day-to-day customer order fulfillment functions and associated processes/procedures. Supply first class service to both our internal and external customers and suppliers. Will work closely within the department to ensure efficiency. Will manage departmental resources consisting of warehouse employees and equipment. Responsible for managing established shipping, receiving and warehousing schedules. Ensures customer satisfaction and maintains a high standard for safety and housekeeping. Minimum 3 – 4 years of experience within a warehouse setting.

TOMY International, Inc. is an Equal Opportunity Employer

New Job

Customer Support Specialist

Are you someone who thrives on solving problems and being the person customers can count on? Eagle Point Solar is looking for a Customer Support Specialist who takes ownership of the customer experience and keeps things moving from first contact to resolution. You’ll be the first point of contact for our customers — managing inbound calls, voicemails, missed calls, and emails, and making sure every interaction gets turned into action. That means creating and processing service cases, keeping communication organized, and ensuring customers always know where things stand.

You’ll also play a key role in onboarding new customers — setting up monitoring portals on inverter manufacturer platforms, distributing access, and delivering production reports from pre-built templates. When solar arrays lose communication, you’ll be a central player in getting them back online, working directly with customers and coordinating with the internal EPS team to troubleshoot and re-establish connectivity.

Duties & Responsibilities

Serve as the first point of contact for customers — managing inbound calls, voicemails, missed calls, and emails
Create and process service cases from all inbound communication channels
Set up monitoring portals on inverter manufacturer platforms and distribute access to new customers
Deliver production reports for new customers using pre-built templates
Work directly with customers and the internal EPS team to troubleshoot and re-establish solar array communications when systems go offline
Other duties as needed

Knowledge, Skills and Abilities

Are organized, detail-oriented, and take pride in following through
Communicate clearly and confidently — whether on the phone or in writing
Can prioritize and manage volume across multiple communication channels without losing track
Pick up new tools and platforms without much hand-holding
Practice active listening, especially with frustrated customers — you can cut through the emotion and get to the actual problem quickly
Enjoy being the connector between customers and the people working behind the scenes
Can translate technical information for customers and customer context for internal teams without losing anything in translation
Pick up domain knowledge quickly — understanding the basics of solar array and what things like “array communication loss” actually mean will make you significantly more effective
Document thoroughly and consistently — a lot of this role is process-driven, and sloppy case notes or missed steps create headaches down the line

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 50 lbs.

Work Hours and Location

This position is a full-time non-exempt position located in the office at Eagle Point Solar in Dubuque, IA. Regular business hours are Monday – Friday from 8:00 am – 5:00 pm.

New Job

Child Care Lead Teacher

Educational background in Early Childhood is preferred (must meet Department of Human Services licensing requirements). Experience in Early Childhood education in area served.
Assist the director/co-directors in the activities of the Child Development Center to ensure the smooth and efficient operation of the Center.

Assist the director/co-directors in the activities of the Child Development Center to ensure the smooth and efficient operation of the Center.

CERTIFICATIONS AND LICENSES:

Must possess valid driver’s license. Current certification in First Aid/CPR. Completion of mandatory reporting training. Completion of OSHA-Universal Precautions Training.

Ability to create a developmentally appropriate environment that provides the best, high quality care and education for area served. Mature attitude that allows for effective communication, problem solving, and team building.
Demonstrates a warm, nurturing, and friendly personality. Relates well to children and is sensitive to the needs of children and their families and skillful in communication with them. Completion of Mandatory Reporter training, current certification in First Aid/CPR, completion of OSHA Universal Precautions training (available through NICC Division of Continuing Education). Completion of physical exam—with communicable disease screenings and tests as defined in Iowa Code Section 109.9d. Successful clearance with DHS and Criminal Records/Child Abuse Registry record check. Ability to consistently maintain physical vitality and stamina.

MACHINIST/CNC

UELNER PRECISION TOOLS & DIES

POSITION DESCRIPTION

MACHINIST

BASIC FUNCTION

Machinists work under the supervision of Tooling Supervisor, Production Supervisor, Plant Manager, or Tool and Die Maker.

ORGANIZATIONAL RELATIONSHIPS

A. Reports to:

Tooling Supervisor

Production Supervisor

Plant Manager

Tool and Die Maker

SPECIFIC DUTIES AND RESPONSIBILITIES

Ability to run mills, grinders, lathes, drill presses, etc.

The ability to read detail prints and/or blue prints.

Maintains tooling and preventative maintenance on machinery.

General housekeeping and cleanliness.

Performs other duties as necessary.

STANDARDS OF PERFORMANCE

Compliance with Company policies, procedures, and expectations.

Excellent time management and organization skills.

Excellent oral and written communication skills.

Ability to maintain positive working relationships with vendors, customers, employees, etc.

Initiative and creative thinking in decision-making and problem-resolution skills when performing job duties.

Ability to perform assigned duties with frequent interruptions and time pressures.

Successful performance of assigned duties within a team environment.

Maintenance of Company information in a confidential manner.

MENTAL AND PHYSICAL REQUIREMENTS

Ability to travel and represent the Company outside the plant.

The ability to work overtime.

Ability to use basic math skills and apply daily.

Ability to solve problems in a variety of situations.

Ability to sit or stand for an extended period of time.

Ability to manipulate necessary plant equipment.

Ability to read, write and speak English.

WORKING ENVIROMENT AND CONDITIONS

Performs duties in a well-ventilated, well-lighted and temperature-controlled plant environment with some level of noise from machinery.

Due to the nature of this business hearing protection, eye protection and safety shoes are required.

EDUCATION, TRAINING AND EXPERIENCE

High school education or equivalent.

Journeyman machinist card and/or 4 years experience on the job.

Shipping & Receiving Clerk

Universal Tank & Fabrication is an industry leading manufacturer of pressure vessels and specialized fabrications serving customers throughout North America. We are currently seeking a full time Shipping & Receiving Clerk in Dubuque, IA. Join the UTF family and become part of an organization that’s “Delivering on our Promise of Quality”.

Duties & Responsibilities:

Management and handling of shipping & receiving paperwork.
Verify incoming shipments against invoices & inspect for damages and discrepancies.
Organizing and storing received shipments in designated locations.
Maintaining accurate inventory records.
Prepare shipping documents and labels.
Loading and unloading raw materials and finished products from trucks.
Packaging products securely and affixing proper labels.
Inspect orders to ensure product and materials shipped match customer requirements.
Know and understand UTF’s Inventory and Part Numbering systems.
Operate forklift and overhead crane to move items.
Deliver parts to and from local vendors.
Any other duties requested by management for the success of operations.

Qualifications

High school diploma or equivalent.
Acceptable math, communication, blueprint & tape measure reading skills.
Good knowledge of hand-operated power tools, with a solid mechanical aptitude.
Strong verbal and written communication skills.
Must possess a valid driver’s license.
Able to manage many projects at a time.
Strong attention to detail & organizational skills.
Working knowledge of inventory systems helpful.
Pre-employment drug screen and physical required.
Experience in shipping and receiving processes preferred.

See first-hand some of the incredible projects we have built over the years on our website at www.universaltank.com.

Reports to: Plant Manager

*Equal Opportunity Employer

Sales Support Analyst

Company: PBS Systems

Internal Job Title: Sales Support Analyst – Tier 1

Location: Dubuque, IA

Department: Sales Support

Reports To: Team Lead, Sales Support

Job Requirement(s): Travel throughout Canada and USA, 1 week per month

No. of Openings: 01

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Sales Support Analyst to join our Client Services team. As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieving and exceeding KPI targets and other Metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of Software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead

Qualifications:

High school diploma
Must have Valid Driver’s license
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Detail oriented
Effective time management and organization skills
Ability to work independently and within a team environment

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
Opportunity to travel
Great referral bonus
Staff discounts with GM, Dell, and more
Health and Medical benefits
Bonus for product certifications, up to $4,800 per year

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

Automotive Project Manager

Company Name: PBS Systems

Job Location: Dubuque, IA

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Project Manager – Tier 1

Reports To: Team Lead, Project Management

Job Requirement(s): Travel within North America approx. 2 weeks per month

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Company:

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers—as partners, innovators, and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Project Manager is responsible for leading and executing software conversion projects for PBS Systems’ automotive dealership clients. This role ensures successful project delivery by coordinating customer training, overseeing accurate data conversion, and managing seamless integration with third-party systems. Serving as the primary point of contact for clients, the Project Manager drives project planning, implementation, and communication across internal and external stakeholders. With a focus on customer satisfaction, data integrity, and system compatibility, this role requires up to 50% travel to client sites to support successful adoption of PBS Systems software solutions.

This role is based out of our Dubuque, IA office. When traveling for this role, you would fly in/out of Chicago O’Hare International Airport.

Job Responsibilities:

Lead and manage software conversion projects, including planning, organizing, and executing all implementation activities
Develop detailed implementation plans and timelines, ensuring milestones and deliverable are met
Coordinate and manage project resources, including personnel and equipment, to support a successful execution
Collaborate with customers and stakeholders to define project goals, scope, timeline, and resource needs

Oversee customer training programs on PBS software, ensuring materials are current, effective, and aligned with project objectives
Provide ongoing support and assistance to address any training-related issues

Monitor data conversion plans to transfer data from the customer’s existing software to PBS’s software
Ensure data integrity, accuracy, and security throughout the data conversion process
Troubleshoot and resolve any data-related issues

Establish and maintain integrations with third-party systems (ie. CRM platforms, DMS providers, and other software vendors)

Coordinate with internal and external stakeholders to ensure seamless system integration and overall functionality
Maintain regular communication with dealership clients, internal teams, and other stakeholders, providing updates on project status, risks, and issues
Prepare and present weekly project progress reports, metrics, and other documentation
Identify and mitigate risks/issues that could arise during implementation
Identify and solve problems that arise during implementation
Document the implementation processes and procedures to facilitate future maintenance and support

Obtain 1 PBS Certification within the first year of employment

MUST HAVE Skills:

1-3 years of experience working in a car dealership or the automotive industry
Solid understanding of the software development lifecycle (SDLC) and project management processes, methodologies, and workflows
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Strong communication and interpersonal skills, with the ability to clearly convey expectations and project information to internal and external stakeholders
Proven ability to lead cross-functional teams by providing clear direction, motivation, and support
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks, timelines, and resources simultaneously
Adaptability to adjust plans and strategies as needed to keep projects on track
Ability to work collaboratively with team members, clients, and third-party vendors to achieve project goals
PMI Certified Project Management Professional (PMP) is a strong asset
High school diploma

What we offer:

Professional Development: Ongoing training, certifications, and career growth opportunities
Travel Opportunities: Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive Health Benefits: Medical and dental coverage
Paid Time Off: Vacation time, personal days, and paid holidays
Inclusive Culture: A supportive, collaborative team environment where your voice matters
Employee Recognition: Regular appreciation programs and performance incentives
Competitive compensation package: Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
Staff discounts: GM, Dell, GoodLife, and more!

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.