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Description

Q CASINO
POSITION DESCRIPTION
TABLE GAMES DUAL RATE SUPERVISOR
 

BASIC FUNCTION

  • Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations
     

ORGANIZATIONAL RELATIONSHIPS

  • Reports to: Casino Operations Managers, Casino Operations Shift Managers
  • Supervises:     Table Games Dealers
     

SPECIFIC DUTIES AND RESPONSIBILITIES

Table Games Supervisor

  • Responsible for assigning dealers to games when Table Games Lead is not present
  • Assists with dealer training and improving employee skills
  • Responsible for meeting and greeting customers at the Table Games area
  • Resolves game related disputes involving customers and employees
  • Completes fill and credit transactions
  • Ensure Title 31 compliance
  • Works with other departments to ensure a cooperative environment

Table Games Dealer

  • Deals standardized, smooth and mechanically efficient games to players
  • Responsible for exchanging chips for currency
  • Responsible for verifying fills and credits with supervisors
  • Responsible for accurately collecting and paying wagers

Supervisor/Dealer

  • Provides and promotes positive customer relations supported by employee quality service
  • Ensure honesty and integrity of all table games during assigned shift.
  • Responsible for the protection of company assets as it relates to table games.
  • Reports suspicious activity and customer behavior to supervisors.
  • Responsible for maintaining a consistent pace on assigned games.
  • Other duties as assigned
     

EDUCATION, TRAINING AND EXPERIENCE

  • High School Diploma
  • 1-2 years table games experience
  • 1-2 years supervisory experience
     

STANDARDS OF PERFORMANCE

  • Good leadership skills
  • Good oral and written communication skills
  • Excellent customer service skills
  • Reasonable knowledge of applicable mathematical skills
  • Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
  • Must be able to resolve customer disputes professionally and courteously
  • Must be knowledgeable of IRGC rules and regulations
  • Must be knowledgeable to Q Casino Internal Controls
  • Must possess a valid IRGC gaming license.
     

MENTAL AND PHYSICAL REQUIREMENTS

  • Standing for extended periods of time
     

WORKING ENVIRONMENT AND CONDITIONS

  • Inside working environment
  • Exposed to cigarette smoke
  • Loud noise levels
  • Irregular work schedules, including nights, weekends, and holidays
     

EQUIPMENT AND TOOLS

  • General office equipment including, but not limited to:
    • Computer
    • Other
    • Fax machine
    • Calculator
    • Radio

Filament Server

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Receive and serve food and beverage orders from guests. May also be responsible for collecting payment and making change for guest checks.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Staff Accountant | Five Flags Center

Position Summary

The Staff Accountant will report to the Director of Finance & monitor, control, and audit all financial transactions, and to perform a full range of professional accounting duties involved in fiscal manage

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests. The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

  • Process and prepare accounts payable invoices.
  • Verify & post entries to general ledger accounts; run trial balances.
  • Detail processing for accounts receivable.
  • Process Box Office ticket reports and record transactions.
  • Assist with month-end closing procedures.
  • Prepares select event settlements and sales journals.
  • Reconcile balance sheet accounts.
  • Handle bi-weekly payroll upload and some on-site Human Resource functions.
  • Prepare audit workpapers and perform account analysis.
  • Perform analysis of accounting records; prepare event profitability statements.
  • Prepare sales statements.
  • Assist with employee record maintenance.
  • Perform professional accounting tasks in support of various accounting functions.
  • Apply Federal, State, and local laws and regulations pertaining to accounting and auditing work.
  • Examine and verify a variety of financial documents and reports.
  • Prepare a variety of financial statements, reports, and analyses.
  • Operate a ten-key calculator by touch at a speed necessary for successful job performance.
  • Operate a computer to perform accounting functions.

Qualifications

  • Degree from an accredited college or university with major coursework in accounting, finance, business administration or minimum of two (2) years in related field.
  • One year of professional accounting experience, including general ledger experience, preferred.
  • Must be accurate and efficient with the ability to meet deadlines.
  • Capable of working with all levels of management.
  • Proficiency in Microsoft Office, Word, Excel, and Outlook is required.
  • Knowledge of NetSuite is preferred.

ment, record keeping, reporting and economic analysis of the facility.

Program Instructor-Certified Nursing Assistant (PI-CNA)

Sunnycrest Manor is accepting applications for Program Instructors who assist individuals with disabilities and supervise the day to day activities.

Examples of Duties

 

Minimum Qualifications

High school diploma or GED.

Willing to obtain Certified Nursing Assistant certification within a year of employment.

Must satisfactorily compete Program Instructor and Crisis Prevention Intervention training course within six months of employment.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Experience in the custodial care of intellectually disabled patients preferred.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
MH/MR care and nursing practices and procedures.
Theory and practice of quality patient care.

Basic knowledge of:
Common physical and mental illnesses, their symptoms and appropriate medical care.
Human anatomy as related to treatments and therapies.
First aid methods.

Ability to:
Observe, recognize and respond to behavioral problems and take appropriate action.
Follow oral and written instructions of a technical nature.
Deal with clients empathetically and respectfully.
Prepare, maintain, and understand nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.
Occasional exposure to outside weather conditions and some outdoor work.

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

 

Event Manager

Event Manager | Full-Time | Grand River Conference Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

About the Venue

The Grand River Conference Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 40,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

  • Advance, plan, service, and supervise all events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership and guidance for event personnel
  • Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
  • Understand and be able to articulate full food and beverage offerings to client
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
  • Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
  • Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Assist with the completion of pre-show event financial estimates
  • Assist with the completion of post-show event settlements
  • Advise lessees on services available from independent contractors for events
  • Recruit, train, and supervise event & security staff
  • Create work schedules for event & security staff, delegate assignments, and review performance/results
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all event staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Prepare and approve bi-weekly payroll for all event staff and security staff
  • Serve as Manager on Duty as scheduled
  • Other duties and responsibilities as assigned

Qualifications

  • 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred
  • Strong oral and written communication skills
  • Strong computer skills in Microsoft Office applications, word processing, and Internet
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of customer service practices
  • Knowledge of principles of supervision, scheduling, and training employees
  • Knowledge of fire and public safety regulations
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  • Experience with AutoCAD is preferred but not required

 

 

Licensed Practical Nurse (LPN)

Sunnycrest Manor is accepting applications for LPNs who performs nursing care to the residents of Sunnycrest Manor in accordance with the Iowa Nurse Practice Act.

Work is performed under the regular supervision of the Nursing Department Management Staff.

Supervision is exercised over certified nursing assistants, restorative nursing assistants, nursing assistant transporters, ward clerks, certified medication aides, and program instructors.

Examples of Duties

 

Minimum Qualifications

Graduation from a school of nursing approved by the Iowa Board of Nursing and is licensed practical nurse as issued by the State of Iowa.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
Thorough knowledge of:
The minimum standards of nursing practice for the licensed practical nurse in the State of Iowa.
Precautions to be taken in the use of medications.
Treatment, diagnostic, immunization and related medical services for the type of patients in an area of assignment.
Rules, regulations, procedures, and policies pertaining to nursing services of the assigned institution.

Ability to:
Observe medical problems and initiate appropriate action.
Assign and supervise the work of a staff of nonprofessional personnel and to instruct them in practices and techniques.
Accurately maintain patient medical records and prepare reports.
Establish and maintain effective relationships with patients, physicians, subordinates and others contacted in the course of work.
Work with aggressive patients.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

Food & Beverage Manager | Five Flag Civic Center

The Food & Beverage Manager is responsible for overseeing the executionservice of all catered & concessions events with a primary focus on the Five Flags Civic Center. This role will also include duties/projects as assigned at the Grand River Center. The Food & Beverage is responsible for assisting the Director of Food & Beverage with the efficient, professional, and profitable operation. The Food & Beverage Manager must be personable and able to work in an ever- changing fast-paced environment.  The Food & Beverage Manager will be responsible for training and developing all service staff.

The Food & Beverage Manager is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Food & Beverage Manager is responsible for assisting in the training of all catering, concession and support staff. The Food & Beverage Manager must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

Responsibilities

  • In collaboration with the Director of Food & Beverage,  Management of Catering and Concessions Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.
  • Ensure legal, efficient, professional and profitable operation of the venue.
  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
  • Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
  • Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.
  • Responsible for overseeing serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
  • Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
  • Responsible for executing all directives stated in all Banquet Event Orders.
  • Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.
  • Responsible for ensuring tableware and linens replaced as necessary.
  • Be able to identify ingredients or explains how various items on the menu are prepared.
  • Assists in setting up banquet functions including linens, dishware, glassware and silverware.
  • Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.
  • Maintains sanitation, health and safety standards in work areas.
  • Must show demonstrated ability to meet the company standard for excellent attendance.
  • Assures that the location equipment is operable and clean prior to start of event.
  • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
  • Leads F&B team with projects including training, inventory and special events.
  • Leads Concessions Department in supervising outlets when business demands.
  • Enforces all OVG policies and procedures.
  • Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
  • Program Point of Sale system with accurate menu items and pricing prior to events.
  • All other duties as assigned.

Qualifications

  • 2-year degree in Business Management or Hospitality preferred but will consider relevant work experience.
  • 3-5 years’ experience working in a management capacity in a high volume fast-paced restaurant or catering environment.
  • Experience with Square / Clover Point of Sale system.
  • Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.
  • Ability to supervise the work of others.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
  • Ability to speak, read and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.
  • Ability to cost out menus and create new menu items when needed.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment
  • Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
  • Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.

Assistant General Manager / Director of Booking | Five Flag Civic Center

Position Summary

The AGM/Director of Booking reports to the General Manager of Dubuque Oak View Group venues. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for a public assembly venue. This position is responsible for the development, coordination, and management of all aspects and strategies for the theater and arena entertainment events.

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

  • Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
  • Experience managing concert and event settlements to ensure financial accuracy, including reconciling box office reports, processing artist payments, and allocating expenses, all while ensuring clear communication and timely reporting.
  • Negotiate contracts as determined necessary and in the best interests of the facility with event organizers, promoters, hosts, managers, and agents.
  • Routinely serve as Manager on Duty and manage settlement.
  • Develop and implement facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
  • Assist and coordinate the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
  • Assist the General Manager in the development and administration of the facility’s operating and capital budgets.
  • In conjunction with the General Manager, produce and implement all goals, objectives, policies, procedures and priorities for all marketing programs and activities within the venues.
  • Manage and maintain the revenue forecasts for the fiscal year, ensures the forecast is current and accurate.
  • Create, develop, and implement the overall marketing strategy, messaging, marketing mix, and budget for integrated marketing campaigns including traditional, social media, digital, partnerships, web, and public relations.
  • Define, measure, and analyze all marketing campaigns to track results and make adjustments for improvements.
  • Set goals, mentor and monitor effectiveness of sales and marketing techniques; assess workload of staff, identify opportunities for improvement and evaluate efficiencies within the depart. Review implementation of policies and procedures with the General Manager.
  • In conjunction with the General Manager, provide and oversee staff training; work with employees to correct deficiencies; and implement disciplinary actions as needed.
  • Generate monthly marketing reports for the General Manager.
  • Participate in the development and administration of annual budget; forecast funds necessary for staffing, equipment, materials and supplies.
  • Respond to client event challenges and address customer feedback with a proactive approach.
  • Provide effective communication both orally and in writing.
  • Provide excellent customer service assistance to internal and external clients and monitor results of the 3rd party event surveys. Analyze and adjust accordingly.
  • Join and participate in organizational and industry committees; engage in client networking, attend, and participate in professional meetings and conferences when applicable.
  • In conjunction with the General Manager and Grand River Center, volunteer within the community, develop relationships with non-hospitality entities and participate in all community events and outreach.
  • Manage the website and oversees current calendar of events, distribute incoming leads from the website, Cvent, incoming calls and emails, update all website text and documents as needed.
  • Oversee and implement day-to-day management of all social media platforms including Google Business, LinkedIn, Facebook, Instagram and continuously develop and post content to drive online traffic to social platforms.
  • Oversee event signage and content for the interior and exterior signage functions for contracted clients on site.
  • Create and develop SOP for event operations with customers (signage/digital signage)
  • Other duties as assigned.

Qualifications

  • A degree from four (4) year College in Marketing, Advertising, Public Relations, Communications or Business Management.
  • 3-5+ years minimum booking experience focusing on arena and theatre events.
  • 3-5+years minimum experience demonstrated success in marketing, strategy and media initiatives from concept to completion.
  • 3-5+ years minimum experience with social media platforms and marketing program development and implementation and a proven record of online engagement and listening.
  • 3-5 years minimum experience supervising staff.
  • Ability to organize and manage cross functional organizational teams.
  • Graduate of IAVM Venue Management School (VMS), preferred.
  • Certification CVP, preferred.
  • Possession of, or ability to obtain a valid CPR certificate.
  • Knowledge of customer service practices.

Floor Care Worker

Performs responsible unskilled and semiskilled floor care, housekeeping, and heavy manual work in the care and cleaning of resident rooms, halls, work areas, offices and other facilities; performs related work as required.

Work is performed under the regular supervision of the Maintenance Director.

Typical Tasks:

Operates/maintains floor care equipment, including buffer, stripper, scrubbers, etc.;

Dusts, mops, strips, waxes, buffs, and generally maintains floors, elevators, and stairways;

Dusts, vacuums, and cleans rugs;

Hangs/repairs drapery/blinds and curtain hardware including rods, brackets, cords, hangers, etc.;

Repairs/replaces wall coverings as necessary;

Performs minor flooring repairs/tile replacements;

Removes all dirty linen and trash from soiled hopper areas;

Cleans blinds, windows, walls, and furniture;

Performs special cleaning of rooms, disinfects walls, floors, and furnishings;

Cleans nursing stations, halls, lobbies, treatment rooms, recreation areas, lounges, kitchen, dining areas, etc.;

Stocks janitor closets;

Empties and cleans waste and trash containers;

Sets up for special activity programs and in-service programs;

Cleans program area after usage;

Performs and monitors quality assurance standards and protocols;

Performs related tasks as required;

Follows prescribed protocols for maintaining privacy and confidentiality of protected health information in accordance with HIPAA standards and County Policies;

No access to protected health information;

Follow prescribed protocols for safety and infection control;

Acts as Mandatory Reporter as defined in the Code of Iowa;

Supports and participates in facility Home and Heart Program which recognizes individuality and resident choices.

Knowledge, Skills, and Abilities:

Thorough knowledge of building cleaning practices, supplies and equipment and ability to use them economically and efficiently; thorough knowledge of floor cleaning and maintenance procedures; general knowledge of occupational hazards and safe working practices; ability to operate and maintain heavy, high speed floor cleaning equipment; ability to understand oral and written directions; ability to perform heavy manual tasks for extended periods of time; ability to meet the public effectively; ability to get along with others; ability to read and write.

Physical, Mental, and Environmental Requirements:

Must submit to a pre-employment physical. Most of the duties for this position are standard procedures that have been established by Sunnycrest Manor and should be carried out as scheduled using good judgment when dealing with unusual conditions or behavior. Good vision is required to read detailed written materials and English language skills to do hands to finger/key and regular charting. Specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others. Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance. Requires standing most of the time to perform work responsibilities with regular walking between locations. Also requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, and gripping activities. Some exposure to slippery surfaces when floors are wet. Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards. Work is primarily indoors. Occasional exposure to outside weather conditions and some outdoor work.

Special Qualifications, Education, and Experience:

Any combination of education and experience equivalent to graduation from high school and considerable building cleaning experience.

Special Requirements:

Ability to use the facility business system and machines including computer system, paging system, telephone system, copy machine, etc.

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

Director of Food & Beverage

Director of Food & Beverage | Full-Time | Grand River Conference Center | Five Flags Civic Center

 

The Director of Food & Beverage is responsible for overseeing the direction of the operation’s food and beverage daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability and positive, productive and compliant work environment. The Director of Food & Beverage is responsible for the effective management and operation of the catering, beverage service & concessions at the Grand River Center & Five Flags Civic Center including event planning, scheduling, collaboration of food cost control, compliance with food safety and sanitation policies, cleaning, kitchen safety, employee training and supervision. The Director of Food & Beverage must provide a high level of oversight and operational/personnel support to ensure the smooth running of all food outlets and events.

 

The Director of Food & Beverage is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Director of Food & Beverage is responsible for the training of all catering, concession and support staff. The Director of Food & Beverage must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

 

About the Venue

The Director of Food & Beverage will have oversight over the Grand River Center & Five Flags Civic Center. The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

  • Responsible for coordinating and supervising the work of food and beverage staff including creating a positive work environment for all staff members
  • Displays knowledge of culinary presentation skills and teaches others proper food presentation
  • Manages the control of food and labor costs through proper scheduling and purchasing
  • Conducts regular inspections to ensure cleanliness and maintenance meet company standards
  • Oversees and manages monthly inventory
  • Participates as a team player with specific responsibilities related to preparation, excellent service and delivery of product
  • Maintains sanitation, health and safety standards and training in work areas
  • Responsible for consulting with managers to plan menus and concessions for events
  • Must be a visible presence working on the event floor with staff to ensure quality, efficiency, and overall management of operations

Qualifications

  • MA or MS; BA or BS with business-related major; accounting minor or credits preferred equivalent job experience can be substituted for educational requirements
  • Minimum of 7+ years’ experience in the food & beverage industry
  • Must have various experience levels in volume feeding, ala carte, catering and purchasing storage and handling
  • Ability to communicate effectively to all levels of staff
  • Demonstrated background of costs of goods and services
  • Professional appearance and presentation required
  • Knowledge of and skill in using computer software, including MS Word/Excel/Outlook
  • Maintains a current Food Handler’s card and alcohol service permit if required by state or local government
  • Working knowledge of employee scheduling in a hospitality environment
  • Must possess excellent organizational and communication skills
  • Well skilled in all technical and sanitary aspects of presentation
  • Technical Proficiency and experience demonstrating verifiable knowledge of food preparation methods
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment
  • Ability to work well in a team-oriented, fast-paced, event-driven environment
  • Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment
  • Ability to work a flexible schedule; able and willing to work nights, weekends and long hours