Archives: Jobs

Forklift Operator – Night Shift

To transfer products using an industrial forklift, hand lift or pallet jack in a manner which complies with safety procedures, company and USDA requirements.

ESSENTIAL POSITION RESPONSIBILITIES  

Stores and moves product using an industrial forklift, hand lift or pallet jack. Operates an electronic or hand operated pallet jack between departments, buildings, and grounds. Collects and delivers a wide variety of materials while adhering to established safety procedures. 

Delivers materials to work areas as directed from production supervisor, stacks materials in storage areas and loads/unloads shipments in trailer. Ensures product or equipment being moved is undamaged and handled in a safe manner. 

Performs routine servicing of equipment such as changing batteries, charging batteries, and checks tires. Responsible for identifying any mechanical problems or damage with the pallet jack and ensure the problems are reported to the supervisor for further inspection and repair.  

Detects and reports defective materials or questionable conditions to the department supervisor.  Maintains the work area and equipment in a clean orderly condition and follows prescribed safety regulations.

Performs visual safety inspection of machine before operation.

Loads and unloads trucks, stacking and consolidating partial pallets.

Assists with inventory, correctly recording numbers and codes.

Keeps dock area clear and organized to ensure efficient work flow.

Completes and delivers daily and weekly reports to the floor supervisor.  

Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Forklift/Pallet Jack Operator and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities: Must be able to move or lift up to 50 pounds of supplies anywhere from floor to shoulder level. 

Personal Protective Equipment (PPE): Std waterproof gloves, hearing protection, chemical resistant apron & gloves, face shield, reinforced toe footwear.

Travel: N/A

Technical Experience: Must be able to obtain and maintain forklift license and pallet jack license.

Industry Experience: Preference of poultry or food processing organization.

Minimum Education: N/A

Preferred Education: High School Diploma or GED.

Utility Production – Night Shift

B Shift Schedule – Monday/Tuesday/Wednesday 6p-6a; Thursday 6p-12a
 

ESSENTIAL POSITION RESPONSIBILITIES

 Fills in for the employees during breaks and any type of absence while maintaining the continuing quality of the plant operations.

 Fully operate all necessary equipment in assigned area.

 Record downtime, can loss, lot numbers, record temperature, and any other report document.

 Ensure all areas are cleaned to standard.

 Perform weekly sanitation.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Utility Crew and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

Physical Activities: Must be able to work in a busy, noisy, dusty environment with temperature extremes, work on feet for an entire shift and be able to lift up to 75 pounds.

Personal Protective Equipment (PPE): Safety glasses, steel toed shoes, earplugs, hair net.

 Travel: N/A

 Technical Experience: N/A

 Industry Experience: May be required to obtain and maintain company issued forklift license

 Minimum Education: High school diploma or equivalent. Must have basic math skills. Must be able to read, write, and understand English.

 Preferred Education: N/A

Tunnel Room Operator – Day Shift

ESSENTIAL POSITION RESPONSIBILITIES 

  • Produce cooked meat chunks of blended meats that are the proper size with a firm texture by the removing of air, creating an emulsion, cooking a thin sheet, and cutting to the desired size a batch of blended meats.
  • Accomplish room start-up procedures.
  • Fill product line to extruder. Fill Extruder until even product flow.
  • Adjust steam tunnel to target product temperature. (CP)Adjust cutter to produce target product length. (CP)
  • Record all measurement on batch sheet.

Physical Activities:  While performing the duties of this job, the employee is regularly required to sit, stand and walk.

Personal Protective Equipment (PPE):  Steel toed shoes, Ear Plugs, Hair Net

Travel: N/A

Technical Experience:  Experienced within a manufacturing/process environment with knowledge of Good Manufacturing Practices.

Industry Experience:  Background in manufacturing.

Minimum Education:  High School Diploma or equivalent. Must have basic math skills. Must be able to read, write and speak English.

Preferred Education:  N/A

Utility Packaging – Day Shift

ESSENTIAL POSITION RESPONSIBILITIES

 Performs various jobs within the warehouse or on the grounds as assigned.

 Responsibilities around the facility can include pallet sorting, restacking, identify product that does not meet customer specifications and rework and sanitation.

Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Utility Crew and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 Physical Activities: Must be able to work in a busy, noisy, dusty environment with temperature extremes, work on feet for an entire shift and be able to lift up to 75 pounds.

 Personal Protective Equipment (PPE): Safety glasses, ear plugs, steel-toed shoes, and as needed or required.

 Travel: N/A

 Technical Experience: Must be able to obtain and maintain company issued forklift certification

 Industry Experience: Previous forklift experience preferred.

 Minimum Education: Must be able to read, write and speak English, and perform basic math.

 Preferred Education: High School Diploma/GED

Shipper Receiver – Nights

 ESSENTIAL POSITION RESPONSIBILITIES

The operator is responsible for storing and retrieving goods in the storage area of the workplace. Rotates stock so oldest materials are used first. Notes and reports any damaged cartons, crates or containers. Records items added or removed from inventory.

Prepares products for shipment by retrieving the designated product and ensuring it is properly loaded and sealed correctly.

Stores product by using an industrial forklift and uses a handheld scan gun/RFGEN for lot tracking to maintain accurate inventory. Working from written or verbal instructions by operating a forklift to pick up, move, load and unload product on, or from trailers while meeting department, facility, company, and regulatory guidelines.

 Performs minor service of equipment and completes written daily safety inspections. Identifies and reports noted problems to supervisor for further inspection and repair.

 Responsible for changing batteries or fuel bottles, refueling forklift or troubleshooting repairs as needed.

 Maintains the work area, dock and equipment in a clean and orderly condition adhere to storage design principles, and recommends improvement.

 Creates product labels for inventory purposes. Reads and understands lot numbers, expiration dates, ingredient lists, and production schedules. Completes various reports daily and enters the required information into the computer program efficiently and timely.

 Responsible for using basic tools such as wrenches, tape measures, scales, air, and water hoses. Consolidates partial pallets as directed by productions supervisor.

 The operator must be able to maneuver forklift in tight spaces while maintaining a safe work zone for other drivers and team members.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the Shipper/Receiver and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 Physical Activities: Must be able to climb on and off of the forklift; must be able to back fork-lift up safely which requires turning neck and body in the opposite direction. Must be able to lift and stack up to 75 lbs from floor to crown, will be required to work in extreme temperatures both hot and cold, wet, dry, dusty environment. Must be able to sit and walk for long periods of time, lift up to 75 pounds multiple times daily, work in temperature extremes.

 Personal Protective Equipment (PPE): Safety Glasses, Rubber Gloves, Rubber boots, Rubber Apron, Hearing Protection, and any other PPE as required in the appropriate area.

 Technical Experience: Knowledge of Julian calendar, FIFO practices, preferred experience in shipping and receiving, working with large moving equipment. Basic computer literacy. Knowledge of military time, RFGEN and JDE.

 Industry Experience: Shipping and receiving knowledge preferred.

 Minimum Education: High School Diploma or Equivalent. Perform basic math. Must be able to obtain and maintain company issued forklift license. Must be able to read, write and understand English

 Preferred Education: N/A

 

Production Supervisor (Day Shift- A)

PURPOSE OF THE POSITION

Leads an assigned production team to achieve goals and problem solve while demonstrating a commitment to employees safety, teamwork, and product quality. Responsible for product processing, packaging, and storage in compliance with FDA, USDA, and Simmons rules and regulations.

ESSENTIAL POSITION RESPONSIBILITIES Leads a team of front-line employees. Effectively communicates with and motivates employees in order to drive productivity and achieve company goals. Supervises employees to maintain discipline, teamwork, and safety so that daily production requirements are met. Responsible for scheduling, tracking attendance, and reviewing and approving time off for their direct reports. Responsible for work effort and appraisal of personnel.

Supervises and coordinates the activities of workers engaged in processing and/or the development of a product or a service. Maintains inventory records. Requisitions ingredients and/or supplies as necessary to meet delivery schedules. Evaluates materials and products to maintain organizational standards. Confers with other supervisors to coordinate activities between departments.

Manages and utilizes various production reports. Reviews daily production against customer requirements. Interprets, understands, and manages reports within responsible area such as throughput, yield, etc. Meets production requirements while maintaining appropriate line speeds and efficiency ensuring quality products. Accomplishes all paperwork in accordance with established time frames or record keeping requirements.

Emphases a safe work environment. Promotes a safe work environment as well as meets safety requirements complying with all policies or regulations set forth by Simmons, OSHA, and various government agencies concerning safety, environment, handling of food products, packaging, ingredients and any related items.

Creates a continuous improvement culture. Fosters a continuous improvement culture for direct reports. Ensures operations are being performed appropriately in order to improve processes and to continually find ways to drive out waste. Applies LEAN concepts and procedures to the day-to-day production operations. Accomplishes quality performance which meets or exceeds all line, department, facility, company, and USDA/FDA guidelines or grading process for a total quality program and customer relations. Communicates at all levels in order to meet production expectations. Collaborates with the functional areas of operations such as Human Resources, Safety, Maintenance, Quality Assurance, Finance, Shipping and others. Communicates at all levels to maximize processing of the highest quality product at the lowest cost possible.

Manages employees. Directs and supervises employees’ work activities and monitors work performance. Collaborates with Human Resources to screen, interview and hire candidates. Administers disciplinary actions and recommends performance improvement actions in collaboration with the HR Manager. Monitors work performance and recommends compensation decisions based on guidelines. Follows Simmons values to develop and maintain a favorable working relationship with all employees. Promotes a cooperative and harmonious environment in order to facilitate positive employee morale, productivity, and continued improvement.

Physical Activities: Enters and locates information on a computer. Visually verifies information, often in small print. Communicates with Customers, Vendors, or Employees via telephone, in person, and/or electronic mail. May present information to small or large groups. Must be able to work in various temperatures. Move about in a manufacturing environment and surrounding property.

Personal Protective Equipment (PPE): As required by facility.

Travel: May travel to other local facilities.

Technical Experience: Willingness to lead, take charge, and offer opinions and direction required. Must be able to read and write English. Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Knowledge of business and management principles involved in strategic planning, resource allocation, human resource management, leadership technique, production methods, and coordination of people and resources. Must be familiar with computers and be proficient in Microsoft Office suite.

Industry Experience: Preferred experience within a food processing organization.

Minimum Education: Bachelor’s Degree or 4 years related work experience with a minimum of 1 year experience in a leading role included in the 4 years related work experience.

Preferred Education: N/A

Tester – Generators

Job Summary:

The Tester is responsible for assembly and testing of finished generators, jetters, water pumps and power system products and recording data using pressure gauges, tools and blueprints with respect to customer and company specifications.

Hours: 5:00am – 3:30pm, Monday through Thursday (overtime hours as needed)

Responsibilities:

  • Test all assembled generators to engineering and quality specifications
  • Maintain and track test results
  • Troubleshoot production unit issues
  • Assemble product at each station of the assembly line
  • Communicate with the lead supervisor on various items
  • Collaborate with quality control on various testing and troubleshooting problems
  • Additional duties as assigned

Job Qualifications:

  • Ability to interpret blueprints
  • Operate various hand tools
  • Be mindful of quality control parameters
  • Great work ethic and attendance
  • Excellent problem-solving abilities
  • Strong attention to detail
  • Flexibility and adaptability
  • Continuous improvement mindset
  • Ability to lift 50lbs
  • High school diploma or GED required

Sonographer (graduating in 2026) — Tuition Reimbursement!

Description

Medical Associates Clinic is excited to offer
Commencement (Sign-On/Tuition Stipend) Bonus to  

Sonography students 
graduating in 2026!    

We are looking to assist talented individuals with tuition expenses, along with the ability to join our team of highly skilled sonographers upon completion of your sonography program!  

See below for more information and our application.  

Eligibility Requirements:  

  • Currently enrolled in the General/Diagnostic Sonography program at University of Iowa, The School of Diagnostic Medical Sonography, Allen College, Mercy College, Blackhawk Technical College or Eastern Iowa Community College
  • In good standing with attendance, coursework, and overall performance

What the commencement bonus includes:  

  • $10,000 bonus for current Sonography students at U of I, EICC, Blackhawk Technical College, Allen College, Mercy College and/or The School of Diagnostic Medical Sonography program with a graduation of 2026. Commencement bonus shall be payable as: monthly educational assistance stipend of $1,000 each month until employment begins. The remaining balance of $10,000 will be paid as a sign-on bonus upon hire on first regular payroll.
  • American Registry for Diagnostic Medical Sonography (ARDMS) certification due within 6 months of program completion.
  • Full-time job guaranteed (36 hours per week) with excellent pay and benefits package at Medical Associates upon successful completion of the program.  

Why Medical Associates?  

  • Employee longevity, low turnover
  • Workplace culture, camaraderie with colleagues
  • Competitive compensation and benefits offered
  • Monday – Friday Outpatient Imaging – No Weekends! No Holidays! No Call!
  • Stable company with career growth opportunities
  • Annual Employee Merit Increase 

Benefits Package Includes:  

  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Eligibility Requirements:
Education: AAS degree or BA. Currently enrolled in Sonography program at University of Iowa, EICC, or The School of Diagnostic Medical Sonography.

Experience:  Healthcare experience required.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Keyboarding skills and use of electronic equipment.  

Physical Aspects:

Stooping – Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Kneeling – Bending legs at knee to come to a rest on knee or knees.

Crouching – Bending the body downward and forward by bending leg and spine.

Reaching – Extending hand(s) and arm(s) in any direction.

Standing – Particularly for sustained periods of time.

Walking – Moving about on foot to accomplish tasks, particularly for long distances.

Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Pulling – Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Feeling – Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction

Medium Work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or 10 pounds force constantly to move objects.

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

IT Services Manager

Description

Medical Associates is hiring an IT Services Manager, based onsite at the West Campus in Dubuque, Iowa.
 
Where You Will Be Working:
Medical Associates Clinic is a physician owned multi-specialty group practice.  Our 200+ providers and 900 health care professionals lead the way in providing quality healthcare in Northeast Iowa, Southwest Wisconsin and Northwest Illinois.
 
What You Will Be Doing:
As the IT Manager, you will ensure high quality customer service is a top priority of this department. Develop and implement processes to ensure customer needs are understood and issues are resolved in a timely fashion. Provide leadership for the areas of Help Desk, Clinical Applications Support, and IT Systems Training functions within IT. Works closely with other IT leaders to achieve overall department objectives.
 
Skills You Bring:
  • Knowledge of Cerner EMR in clinic setting
  • Strong leadership skills
  • Positive, energetic personality with ability to make quick, tough decisions
  • Strong communication skills
  • Organization skills, multitasking, and follow-through 
Essential Functions & Responsibilities:
  • Manage assigned vendor relationships and ensure required actions are proceeding according to established timelines.
  • Lead day-to-day end user support for a variety of applications, interfaces, and other customer support needs: including identification of problems and issues, and leading corrective action processes.
  • Facilitate and coordinate team member interaction with physicians and other business partners to resolve conflicts and complaints. Proactively resolve issues and effectively communicate progress and outcomes.
  • Collaborate with internal customers to identify top organizational IT priorities and partner with internal IT organization to deliver on items in a customer service fashion.
  • Manage the selection, training, development, cross-training, performance evaluation, and performance issues for direct reports and departmental staff. Prepare schedule and assign work to assure adequate staffing levels to deliver a high level of service. Empower the staff to assure a high level of service delivery.
  • Apply project management skills to effectively lead a variety of IT Projects. Develop effective and efficient processes within the IT Services team to maximize team effectiveness.
  • Participate in professional development activities and maintain current knowledge applications, products and hardware supported by team.
  • Complete all other assigned projects and duties
Expectations:
  1. Strategic Planning and Goal Setting: Proactively manage projects and long-term goals, establish timelines and action owners, ensure commitments are met.
  2. Decision Making and Resource Management: Gather information, evaluate impacts and risks, make timely decisions, manage resources responsibly.
  3. Leadership and Team Building: Set an example, model respectful and cooperative relationships, ensure team understanding and collaboration, motivate employees, address morale issues.
  4. Communication and Relationship Building: Communicate openly and effectively, build commitment and loyalty, manage difficult issues with empathy and clarity, promote a non-threatening environment for expressing opinions. Interact professionally, build rapport, treat everyone with respect.
  5. Innovation and Change Management: Implement new ideas and technologies, support change, remove obstacles, ensure resources are available.
  6. Performance Management and Development: Set performance and behavioral standards, promote personal accountability, encourage skill development and goal attainment, provide feedback and evaluations, support employee development and succession planning.  Remain current with skills and industry knowledge and seek feedback for continual personal development.
  7. Customer Focus and Commitment to Excellence: Anticipate internal and external customer needs, respond proactively and ensure satisfaction. Demonstrate commitment to excellence, deliver quality work.
  8. Policy Compliance and Ethical Behavior: Comply with Medical Associates policies and behave in an ethical manner at all times.
 
 
Knowledge & Skills:
 
Experience:  Five years to ten years of similar or related experience.
 
Education: Equivalent to a college degree.
  
Interpersonal Skills: Strong interpersonal relationship skills with ability to build solid rapport and workplace relationships with staff, physicians, and all support personnel.
  
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.  Work involves extensive personal contact with others inside and/or outside the organization, and/is usually of a personal or sensitive nature.  Work may involve motivating or influencing others.  Outside contacts become important (vendor reps, labs, offices, hospital, etc.) and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
 
Other Skills: Effective organizational, oral and written communication skills, problem solving, program development, computer skills, strong leadership, and team building skills. 
 

Physical Aspects:

Reaching – Extending hand(s) and arm(s) in any direction.
Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
Vision – 20 / 40 or better in the best eye with or without correction.
Vision – 20 / 40 or better in the best eye with or without correction.
Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.
Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Member Services Representative

Description

If you are looking for a customer service based position that has a variety of clerical duties, offers a flexible schedule, and the opportunity to work from home if desired, your search is over!

Medical Associates Health Plans is looking for a full-time Member Services Representative to join our team!

Who You Are:

  • Dedicated to providing superior customer service
  • Able to adapt to various customers and their needs
  • Have excellent verbal communication
  • Comfortable learning and navigating various computer programs and phone queues
  • Excited to work closely with team members in a fast-paced environment

Work Schedule: Monday through Friday, 8:00am to 5:00pm for training period. Opportunity for work from home after training if desired!

Benefits Package includes:
  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
  • Flexible Paid Time Off  Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What You’ll Be Doing:

  • Respond to phone, in-person, written or e-mail inquiries from members, employers, brokers, providers, pharmacies as well as internal customers, in accordance with department standards. Perform research on inquiries and resolve; educate members on benefits, Explanation of Benefit forms, the use of the website and other tools and documents utilized by members.
  • Possess knowledge and ability to communicate to internal and external customers regarding benefit plans, including medical, prescription drug and other employee benefit plans offered
  • Interpret and enter necessary data and documentation into member and authorization subsystems of core business processing system as necessary to support the member services department; possess knowledge to examine, process, calculate and administer claims according to internal processing guidelines.
  • Assist in review and resolution of complaints, appeals and grievances as needed.
  • Complete all additional assigned projects and duties.

Knowledge, Skills and Abilities:
Experience: One to three years of similar or related experience.

Education: High school diploma or GED required.

Other Skills: Excellent telephone presence. Familiar with Microsoft Office applications, particularly Word and Excel. 

Physical Aspects:

Stooping – Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Reaching – Extending hand(s) and arm(s) in any direction.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction.

Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions: None – The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster