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Kitchen Operator – Days

ESSENTIAL POSITION RESPONSIBILITIES

 Follow the order of the schedule and call for batches from the meat room, as required.

 Weigh all ingredients and record weight before batching.

 Record lot numbers and supplier for each ingredient used.

 Kitchen operator is a final check for Q.C and supervisor- must notify Q.C and supervisor of anything unusual; i.e. batch too thick, too thin, off-color, off odor.

 Follow formula guidelines, which are listed, on each batch sheet.

 Record batching information for each batch made on formula kitchen sheets. These include gravy weight, water level, water temp, tri-blender R.P.M.’s final batch weight, fill temps and additives.

 Clean and sanitize entire kitchen during can size changeovers or when notified by Supervisor.

 Follow rinse procedures for cleaning the emulsifier and tanks 1, 2, & 3.

 Regulate the dropping temperature, as required. Follow batch sheet guidelines or Supervisor instructions.

 Participates as a member of the Team. Participates in ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure B.E.S.T practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforces actions needed, to achieve synergy possible within the larger organization.

 Simmons Operating systems principles and objectives: Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

 Performs other duties as necessary in support of business objectives: This position description is intended to guide the activities of the kitchen operator and is not intended to limit the thinking and creativity of the person to the work of this function nor is it intended that this describes all the work that may be required of the person in this position.

 Physical Activities: Ability to lift up to 50 lbs, must be able to stand on feet for the entire shift.

 Personal Protective Equipment (PPE): Safety Glasses, Rubber Gloves, Rubber boots, Safety boots, Rubber Apron, Hearing Protection

 Travel: No travel.

 Technical Experience: NA

 Industry Experience: Background in manufacturing.

 Minimum Education: High School Diploma or equivalent. Must have basic math skills. Must be able to read, write and understand English.

 

Anesthesia Tech – FT Evenings

Employment Type:

Full time

Shift:

Evening Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times – the nation’s most prestigious award for nursing excellence.

Want to learn more about MercyOne Dubuque? Click here: https://www.mercyone.org/dubuque/find-a-location/

Join the MercyOne Family! We are looking to hire Anesthesia Tech!

As an Anesthesia Tech at MercyOne, you will under the direct supervision of a registered professional nurse providing holistic, compassionate, individualized, and effective patient care by assisting with patient care that is consistent with the Mission of MercyOne, Vision of Patient Care Services, evidence-based standards of care, and established policies and procedures. Under supervision of the Registered Nurse, the Anesthesia Technician provides technical assistance in preparation of the anesthesia station. Has knowledge of recommended practices for cleaning and processing of anesthesia equipment and basic safety requirements of anesthesia equipment and supplies. 

Schedule:

  • Monday through Friday, 12:00pm – 8:30pm with occasional flex.

General Requirements:

  • Function in an assistive role under the supervision of the Registered Nurse retaining accountability for one’s own actions and behaviors. 
  • Continuously seek out opportunities to improve the quality of patient care delivery through innovative and creative problem solving. 
  • Support and participate in shared leadership and interdisciplinary care. 
  • Demonstrate ethical conduct and practice consistent with the Code of Ethics for Nurses with Interpretive Statements (2001). 
  • Contribute to the positive image of the nursing profession and enhance the magnetic culture of the organization by modeling professional behavior both in the organization and in the community. 
  • Serve as a mentor to students, new nursing assistants, peers, other colleagues, and staff. 
  • Embrace change and lifelong learning, taking personal accountability to seek out experiences that enhance the ability to maintain skills and competence in clinical practice and role performance. 
  • Seek feedback concerning one’s own practice. 
  • Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center’s Model of Caring and Trinity Health’s Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center’s Mission and Values. 
  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. 
  • Performs other duties consistent with purpose of job as directed. 

Education:

  • The anesthesia technician has a high school diploma or equivalent. Knowledge of medical terminology preferred. Previous experience in an operating room, anesthesia or EMT training preferred but not required.  
  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter. 

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Switchboard – Business Support Services – PT – Rotating

Employment Type:

Part time

Shift:

Rotating Shift

Description:

32 hours a pay period, weekend and holiday rotation. primarily day/evening shift.

POSITION PURPOSE:

Department provides 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital, client/tenants, affiliated on-campus and off-campus sites.  Provides informational services to general public, all campus and off-campus sites.  Responsible for greeting patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center. 

Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates. Provides system support for all beeper paging. Works under general supervision of Business Support Services Director/Coordinator.

Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

  • Wellness programs
  • Education reimbursement
  • Personalized health insurance plans including dental and vision
  • Paid time off
  • Long- and short-term leave
  • Retirement planning
  • Life insurance coverage

What you will do:

  • Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center’s Model of Caring and Trinity Health’s Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne’s Mission and Values.
  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
  • Performs other duties consistent with purpose of job as directed.
  • Receives and routes incoming telephone calls by operating the SPOK Console quickly and efficiently per established protocol.
  • Performs page requests and initiates security calls by operating the hospital public address system, Motorola pagers, and security radio. 
  • Announces all emergency codes via public address system, i.e., STAT calls, ALL CODES, notifying appropriate hospital personnel and/or outside agency personnel for quick response. Monitors all alarm panels including emergency data computer and fire panel and printer and notifies appropriate personnel when an alarm is activated in a timely manner.
  • Contacts security as requested by employees or visitors in need of escorts to parking areas or in response to calls for other assistance or safety issues.
  • Receives and documents physician call messages for physician retrieval.
  • Receives hospital visitors in hospital lobby reception area and directs visitors to appropriate hospital locations.
  • Assists customers at information desk and when appropriate, provides approved hospital and patient status information.  Provides approved patient information in response to telephone inquiries. Refers other inquiries to appropriate hospital personnel.
  • Responsible for recording and disbursing patient’s valuables and maintaining a key log for visitors signing in and out.
  • Supplies all mail room services of the hospital promptly and accurately by sorting incoming in-house mail, processing outgoing mail, including weighing packages.
  • Responds to requests for assistance with beeper paging.
  • Upload daily meetings.
  • Takes an active role in enhancing abilities to carry out job functions through personal and professional/job-related growth and development.
  • Performs other duties consistent with purpose of job as directed. (ie: patient forms, folders, HME/Lab bills, charging laptops and iPad)
  • All staff should perform mailroom duties (in-house, out-of-house mail, presort, quadient)
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

What we are looking for:

  • High school diploma or equivalent preferred.
  • Previous experience in direct customer relations/communications center preferred.
  • Experience within Microsoft O365 (M365 Word, Powerpoint, Excel, Teams, Edge) and Internet.
  • Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Medical Center. 
  • Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)
  • Must have ability to interact with associates, physicians, visitors and patients consistent with MercyOne’s Mission & Values, Mercy’s Model of Caring, which includes the Caring Model Principles and the Guiding Behaviors, and Trinity Health’s Code of Conduct.
  • Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.
  • Ability to adapt to constant interruptions and handle critical response situations in a CALM, ORDERLY MANNER.
  • Ability to quickly and accurately recognize names and numbers in various department databases.
  • An understanding of organizational dynamics and administrative procedures and protocols.
  • Ability to understand and use communications, beeper pager, iPads, and laptops.
  • Must be able to perform emergency tasks simultaneously, quickly, efficiently, in a calm, organized manner. Provide effective immediate response to Fire-Panic Alarm System.
  • Ability to work independently and as a Team Member.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

  • Reverence
  • Commitment to Those Who are Poor
  • Safety
  • Justice
  • Stewardship
  • Integrity

Our Vision:

  • We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

  • Listen to understand.
  • Learn continuously.
  • Keep it simple.
  • Create solutions.
  • Deliver outstanding service.
  • Own and speak up for safety
  • Expect, embrace and initiate change.
  • Demonstrate exceptional teamwork.
  • Trust and assume good intentions.
  • Hold myself and others accountable for results.
  • Communicate directly with respect and honesty.
  • Serve every person with empathy, dignity and compassion.
  • Champion diversity, equity and inclusion.

Our Promise:

  • We Listen.
  • We Partner.
  • We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Patient Care Coordinator

Position Overview: The Patient Care Coordinator will assist daily operations of MedOne’s Clinical Services.  As Patient Care Coordinator, you will be the liaison between the prescription drug plan and the patient, facilitating patient engagement and understanding of their treatment plans while directing them to the care and support options.

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You’ll Do: 

  • Act as liaison between members, providers, and pharmacies or care facilities 
  • Support patients in accessing the appropriate site of care, including enrollment with the required specialty pharmacy
  • Provide product specific financial resources and support patients in completing enrollment requirements 
  • Provides exceptional customer care
  • Basic understanding of de-escalation techniques
  • Coordinate scheduling of specialty medications 
  • Support operations of MedOne Clinical Services and MedOne Pharmacy Services
  • Work well in a team environment
  • Assists and supports members of MedOne Pharmacy Benefit Solutions
  • Portrays the company in a positive image
  • Required to abide by all rules, regulations and policies of the employer

What You Will Bring to MedOne: 

  • Must have excellent interpersonal, written, and verbal skills
  • Must show empathy to members
  • Strong customer service and teamwork skills
  • Must be detail oriented, able to work independently, meets deadlines, establish priorities, and be flexible
  • Ability to work cooperatively with MedOne Pharmacy Services and Pharmacy Benefits staff

Why MedOne?At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

  • Competitive salary and bonuses that reward your performance.
  • Comprehensive health, dental, and vision insurance + additional benefits
  • 401(k) with company match to secure your future.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and development.
  • A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type: Full Time, Salary
Reports to: Director of Account Management  
How to Apply: If you’re enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.  

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

Job Offers are contingent on passing a background check and drug screen. 

Utilization Management Nurse

 

Utilization Management Nurse

Location: Onsite in Dubuque, IA. Also accepting remote applicants from Iowa.

We are looking for a nurse just like you – a nurse that thrives in a fast-paced environment, enjoys making a difference for patients, and prefers working in a professional office setting with daytime office hours and weekends/holidays off.

This position is responsible for working telephonically with providers to evaluate and pre-certify requests such as hospital stays, outpatient surgeries, outpatient tests, care, etc. Review requests and match up to an evidence-based guideline to ensure proper care and ensure the right service is happening at the right time and is medically necessary. In this position you will be handling multiple provider phone calls at any given time and need to be able to handle a very fast paced environment. You will also work closely with participants for referrals to case management and condition management services according to referral criteria and health plan guidelines.

Qualified candidates will have strong multitasking skills, RN and clinical experience, preferably in ER, ICU, mental health, orthopedics, and/or pain management. Bilingual is also preferred.

Full-Time Benefits – Most benefits start day 1

  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. 

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Utilization Management Assistant

Utilization Management Assistant

Location: Onsite in Dubuque, IA. Also accepting remote applicants from Iowa.

Are you passionate about patient care and thrive in a fast-paced, professional environment? We are seeking a dedicated Utilization Management Assistant to join our healthcare team. This role is ideal for CNAs, Medical Assistants, LPNs, or individuals with a background in patient health support who are looking to make a meaningful impact behind the scenes. If you are looking to get into a professional office setting with daytime office hours and weekends/holidays off, this is the role for you! 

The Utilization Management Assistant answers first level calls in Utilization Review for HealthCheck360 participants. They will evaluate certification requests by reviewing the group specific requirements and will also triage the call to determine if a Utilization Review Nurse is needed to complete the call. You will be responsible for reviewing medical records, coordinating with healthcare providers, and ensuring that patients receive appropriate, cost-effective care in accordance with clinical guidelines and insurance requirements.

Preferred Skills

  • Communication – Strong interpersonal skills to be able to connect with patients, doctors, internal team members, and providers
  • Customer Service – Friendly demeanor and understanding to be able to relay sensitive information to members
  • Detail Oriented – Accuracy and attention to detail when reviewing pre-certifications and plans

Qualifications:

  • CNA, LPN, or Medical Assistant preferred
  • Background in patient health support or care 
  • 1+ years of experience within this field 

Full-Time Benefits – Most benefits start day 1

  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer’s needs and the participant’s experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. 

Bilingual RN Case Manager

Bilingual RN Case Manager

Location: Onsite in Dubuque, IA. Also accepting remote applicants from Iowa.

We are seeking a compassionate and detail-oriented Bilingual RN Case Manager to join our team. This role is responsible for delivering comprehensive case management services across the continuum of care. The RN Case Manager will assess, plan, implement, coordinate, monitor, and evaluate care for assigned consumers, ensuring quality outcomes and cost-effective treatment. This role is based in our Dubuque office and is also available remotely within Iowa.

Key Responsibilities:

  • Provide telephonic case management and utilization review for assigned consumers.
  • Develop, implement, and monitor individualized care plans to ensure quality and cost-effective outcomes.
  • Collaborate with healthcare providers, payors, and internal teams to coordinate care.
  • Serve as a liaison between consumers and benefit administrators, ensuring clear communication and support.
  • Track and report case outcomes, including cost savings and quality improvements.

Qualifications:

  • Bilingual: the ability to speak Spanish is strongly preferred.
  • Education: RN licensure in the State of Iowa required. BSN or higher preferred.
  • Experience: Minimum 2 years of clinical practice. Case management or utilization review experience strongly preferred.
  • Skills: Strong communication, problem-solving, and computer skills. Ability to work independently.

Full-Time Benefits – Most benefits start day 1

  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. 

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

 

Editorial Assistant

Kendall Hunt Publishing is looking for an Editorial Assistant to provide administrative and editorial support to our higher education sales department!

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. https://www.kendallhunt.com

In A Typical Workday You Will…

  • Research-instructors, departments, courses, products, marketing, and other materials
  • Uses internet and phone to gather information
  • Compiles emails in Outlook and input information into Excel spreadsheets
  • Collects and processes paperwork for publishing contract packages
  • Creates and maintains files for individual contract packages
  • Provides general administrative support to a variety of positions in Higher Ed as needed

Who We Need!

  • Someone who is able to multitask very well
  • Someone who has experience working in a professional office setting and is proficient in Microsoft Office programs
  • Someone with excellent communication skills, and enjoys working collaboratively across many departments
  • We require one year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

It’s More Than Just a Job!

Choosing a career path can be one of the most important decisions in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offer are just as appealing as the job itself.

Our companies offers –

  • Affordable medical, dental, and vision insurance
  • Company paid life insurance, short term and long term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days of PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

Receptionist – Laboratory

Description

Medical Associates Clinic is hiring a full-time Receptionist to provide customer service to our patients in the Laboratory department.

This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with office administrative duties, and are known for always providing above and beyond patient/customer service with a smile.

Primary schedule: Monday-Friday — 80 hours in a two week pay period schedule has rotating shifts between 6:30am – 5:00pm. Includes a Saturday rotation. Flexibility is a must!

Location: East Campus and West Campus.

Pay and Benefits: $17+/hr. with full benefits package including:

  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities:

  • Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
  • Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.
  • Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, patient registration, and entering orders.
  • Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.
  • Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.
  • Learn the detailed computer, phone, scheduling and registering systems used on a daily basis. Medical Associates provides an in-depth training program for all new employees.
  • Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience. 

Physical Aspects:

Reaching – Extending hand(s) and arm(s) in any direction.

Standing – Particularly for sustained periods of time.

Walking – Moving about on foot to accomplish tasks, particularly for long distances.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction.

Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Environmental Conditions:

None – The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Optician – Galena Clinic

Description

Medical Associates Galena Clinic is looking for a Full-Time Non-Certified or Certified Optician to join our team! No previous experience required – on-the-job training provided!

This role is responsible for greeting customers, providing information, communicating with departments, and scheduling appointments. The ideal candidate will be flexible, willing to learn, and will jump in where needed!

Schedule: Monday through Friday, covering hours between 8:00am and 5:00pm, working 80 hours per pay period. Full-Benefits Eligible!

Location: Medical Associates Galena Clinic (10988 Bartell Blvd, Galena, IL 61036). This role may be asked to provide occasional coverage at other locations.

Benefits Package Includes:

  • Single or Family Health Insurance with discounted premium rates for wellness program participation.
  • 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
  • Flexible Paid Time Off Program (24 days off/year)
  • Medical and Dependent Care Flex Spending Accounts
  • Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What You’ll be Doing:

  • Schedule and coordinate multiple appointments. General knowledge of basic insurance coverage and financial classes.
  • Influence patients with the selecting eyewear to encourage sales. Adjust eye wear to patient and make any necessary repairs using appropriate tools. Instruct patient on cleaning and handling.
  • Interpret prescription and help patients choose appropriate eyewear, consulting with prescribing physicians as appropriate.
  • Supplement office staff as reception tasks permit by assisting with photocopying, computer input/typing, and enter payments/charges into computer opticianry.
  • Complete all other assigned projects and duties.
  • Greet customers in person and via telephone in polite, prompt, helpful manner. Provide any necessary instructions/directions and inform appropriate department/person of persons arrival.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Update patient information, collect copays, provide any necessary forms needing completion, and obtain signatures as necessary.
  • Complete necessary paperwork such as encounter forms and parking validations. Use computer system to generate information necessary for billing.

Knowledge and Skills:

Experience: One to three years of similar or related experience.

Education: Equivalent to a high school education. 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Physical Aspects:

Reaching – Extending hand(s) and arm(s) in any direction.

Lifting – Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering – Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping – Applying pressure to an object with the fingers and palm.

Feeling – Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Talking – Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing – Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision – 20 / 40 or better in the best eye with or without correction.

Repetitive Motions – Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster