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Hotel Housekeeping

Job Details

Hilton Garden Inn – Dubuque, IA

$15.25 Hourly

Day

Description

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Position Summary

Responsible for cleaning and maintaining guest rooms at The Key Hotel and Hilton Garden Inn, ensuring a welcoming and comfortable environment through attention to detail, professionalism, and respect for guest privacy.

Duties and Responsibilities

  • Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
  • Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
  • Maintain carts, closets, and work areas in a clean and organized manner. 
  • Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
  • Handle lost and found items according to hotel policy. 
  • Support laundry operations as needed, including washing, drying, and folding linens. 
  • Follow all safety, sanitation, and company policies and procedures.
  • Communicate effectively with supervisors and team members to ensure smooth daily operations. 
  • Perform other related duties as assigned to support overall hotel operations.

Qualifications

Required Skills and Abilities

  • Detail-oriented with a focus on quality and consistency. 
  • Maintains discretion and respects guest privacy. 
  • Delivers work that meets high cleanliness and service standards. 
  • Interacts with guests in a professional and courteous manner. 
  • Able to read product labels and communicate effectively with guests. 
  • Basic English reading, writing, and speaking skills preferred. 

Education and Experience

  • Legally authorized to work in the United States. 
  • Previous hotel housekeeping experience a plus but not required. 

Physical Requirement

  • Requires prolonged standing, walking, bending, pushing, and pulling. 
  • Must be able to lift up to 15 pounds.
  • Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn. 

Hotel Housekeeping Lead

Job Details

Hilton Garden Inn – Dubuque, IA

$17.25

Any

Description

Q Casino + Resort

The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Position Summary

The Hotel Housekeeping Lead serves in a dual-rate capacity, performing both housekeeping and supervisory duties depending on the shift assignment. On housekeeping shifts, the Lead is responsible for cleaning and maintaining guest rooms at The Key Hotel and Hilton Garden Inn, ensuring a welcoming and comfortable environment through attention to detail, professionalism, and respect for guest privacy. On designated supervisory shifts, the Lead oversees housekeeping and laundry operations in the absence of the Housekeeping Supervisor. This includes assigning and monitoring room boards, inspecting guest rooms to ensure they meet brand standards, assisting room attendants, and providing training and coaching to support quality and consistency across operations.

Duties and Responsibilities

  • Clean and service guest rooms and public areas to established standards of cleanliness and presentation.
  • Replace linens, towels, and amenities as needed and ensure rooms are properly stocked.
  • Maintain carts, closets, and work areas in a clean and organized manner. 
  • Report maintenance needs, safety concerns, and any unusual or suspicious activity promptly.
  • Handle lost and found items according to hotel policy. 
  • Support laundry operations as needed, including washing, drying, and folding linens. 
  • Follow all safety, sanitation, and company policies and procedures.
  • Communicate effectively with supervisors and team members to ensure smooth daily operations. 
  • Perform other related duties as assigned to support overall hotel operations. 
  • On designated supervisory shifts, open and close the department, oversee housekeeping and laundry staff, assign and monitor work schedules and room boards, assist team members with duties, and provide training and coaching to ensure quality and consistency across operations.
  • Maintain inventory by ordering guest and laundry supplies as needed.
  • Support hiring, onboarding, and training of new staff members.
  • Ensure team members are in proper brand-required uniforms and adhere to appearance standards.
  • Utilize the Property Engagement Platform (PEP) Housekeeping Program to manage room assignments and inspections.
  • Perform other related supervisory duties as assigned.

Qualifications

Required Skills and Abilities

  • Strong oral and written communication skills. 
  • Professional and courteous customer service approach.
  • Ability to lead, motivate, and support team members in a fast-paced environment. 
  • Detail-oriented with a commitment to quality and consistency. 
  • Maintains discretion and respects guest privacy. 
  • Comfortable interacting with guests and reading product labels.
  • Basic English reading, writing, and speaking skills required.

 Education and Experience

  • Legally authorized to work in the United States.
  • Previous experience in hotel housekeeping.
  • Prior supervisory or management experience preferred. 
  • Completion of all brand and other required certifications. 

Physical Requirements

  • Requires prolonged standing, walking, bending, pushing, and pulling. 
  • Must be able to lift up to 15 pounds and move up to 100 pounds. 
  • Flexible to work a rotating seven-day schedule, including occasional afternoon shifts at The Key Hotel or Hilton Garden Inn.
  • Ability to work in a fast-paced environment with varying noise levels including laundry operations. 

Working Environment and Conditions

  • Exposure to varying noise levels, including loud sounds from laundry operations. 

Equipment and Tools

  • General office equipment including: 
    • Computer
    • Copy machine
    • Calculator
    • Phones
    • Coffee machines
  • Laundry equipment
  • Housekeeping carts and cleaning tools
  • Property Engagement Platform (PEP) Housekeeping Program 

Hotel Laundry Attendant

Job Details

Hilton Garden Inn – Dubuque, IA

$15.25 Hourly

Any

Description

Q Casino + Resort

The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Reports to:     Housekeeping Supervisor
                        Hotel Operations Manager

Position Summary

As a Hotel Laundry Attendant, you will be responsible for the efficient cleaning and care of hotel linens and towels. This includes washing, drying, folding, and organizing laundry items while maintaining cleanliness and safety standards in the laundry area. You will be trained to operate all laundry equipment, including washers, dryers, and iron presses, and expected to support inventory management and assist with guest-related laundry needs. This role requires attention to detail, physical stamina, and a commitment to quality service.
Duties and Responsibilities:
  • Operate and maintain laundry equipment including washers, dryers, and iron press.
  • Wash, clean, dry, and fold hotel linens and laundry items. 
  • Sort laundry by material and color. 
  • Arrange and store laundry items as specified. 
  • Wrap items for pickup or delivery. 
  • Stock laundry closets and carts for next-day use. 
  • Maintain and update daily laundry records. 
  • Keep the laundry room clean and organized. 
  • Assist with loading and unloading washers and dryers. 
  • Monitor and maintain inventory of laundry supplies. 
  • Respond professionally to guest complaints. 
  • Provide additional laundry services as needed.

Qualifications

Required Skills and Abilities

  • Experience using laundry detergents and cleaning equipment.
  • Ability to work long hours and weekends.
  • Proficiency in operating and maintaining laundry equipment.
  • Physical strength to lift heavy items.
  • Quick decision-making and problem-solving skills.
  • Strong customer service orientation.
  • Effective written and verbal communication.
  • Basic arithmetic and time management skills.
  • Ability to work effectively in a team environment. 
  • High attention to detail.

Education and Experience

Legally authorized to work in the United States. 
Basic English literacy preferred, including the ability to read product labels and communicate with team members and guests. 
Prior experience in hospitality laundry or similar role preferred.

Physical Requirements

  • Prolonged standing, walking, bending, pushing, and pulling. 
  • Ability to lift up to 15 pounds and transport items up to 100 pounds. 
  • Willingness to work a rotating seven-day schedule, including occasional afternoon shifts.

Working Environment and Conditions

  • Fast-paced environment with varying noise levels.
  • Exposure to loud sounds from laundry operations.

Equipment and Tools

  • Laundry equipment: washers, dryers, iron press.

Hotel Front Desk

Job Details

Hilton Garden Inn – Dubuque, IA

$15.25 Hourly

Any

Description

Q Casino + Resort

The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

Reports to:     Hotel Operations Manager
                        Director of Hotel Operations

Position Summary

The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.

Duties and Responsibilities

  • Efficiently manages front desk operations, ensuring quick check-in and checkout.
  • Warmly and professionally welcomes guests.
  • Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
  • Handles guest requests with professionalism and courtesy.
  • Ensures prompt delivery of final bills.
  • Keeps lobby and shared areas neat and orderly.
  • Maintains knowledge of hotel policies, room rates, discounts, and local events.
  • Provides information about local attractions and hotel offerings.
  • Performs other related duties as assigned

Qualifications

Education and Experience

  • High school diploma or equivalent required.
  • Legally authorized to work in the U.S.
  • Basic English literacy required.
  • Customer service experience preferred but not required.

Physical Requirements

  • Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 

Working Environment and Conditions

  • Fast-paced hospitality setting with frequent guest interactions.
  • Indoor environment with moderate noise levels from lobby activity and guest traffic.
  • Exposure to busy periods during check-in/check-out times, weekends, and special events.
  • Requires flexibility to work various shifts, including evenings, weekends, and holidays.

Equipment and Tools

  • Front desk computer systems and reservation software.
  • Telephone and multi-line communication systems.
  • Credit card processing terminals and cash handling tools.
  • Printers, copiers, and basic office supplies.
  • Maps, brochures, and guest information materials.

 

Certified Nursing Assistant (CNA) — Part-Time

Sunnycrest Manor is accepting applications for CNA who performs intermediate human support service and paraprofessional work to the residents of Sunnycrest Manor.

This is a part-time position working 2nd shift, 2 pm – 10:30 pm with a $3 shift differential.

Work is performed under the general supervision of a charge nurse or professional staff.

Examples of Duties

Minimum Qualifications

Possess Certified Nursing Assistant certification.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
Common physical illness and their symptoms.

Basic knowledge of:
Human anatomy as related to treatments and therapies.

Ability to:
Follow oral and written directions of a technical nature.
Deal with patients empathetically and respectfully.
Prepare, maintain, and understanding nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

EEOC / AA

Certified Nursing Assistant (CNA)

Sunnycrest Manor is accepting applications for CNA who performs intermediate human support service and paraprofessional work to the residents of Sunnycrest Manor.

This is a full-time position working 2nd shift, 2 pm – 10:30 pm with a $3 shift differential.

Work is performed under the general supervision of a charge nurse or professional staff.

Examples of Duties

Minimum Qualifications

Possess Certified Nursing Assistant certification.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
Common physical illness and their symptoms.

Basic knowledge of:
Human anatomy as related to treatments and therapies.

Ability to:
Follow oral and written directions of a technical nature.
Deal with patients empathetically and respectfully.
Prepare, maintain, and understanding nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

EEOC / AA

Environmental Service Worker

Performs responsible work in cleaning linens and other cloth products, housekeeping and light manual work in the care and cleaning of patient rooms, halls, work areas, office and other facilities.

Work is performed under the regular supervision of the Environmental Services Director.

Examples of Duties

 

Minimum Qualifications

High school diploma or GED or experience in building cleaning or laundry operations.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
Building cleaning supplies and equipment.

Ability to:
Understand and follow oral and written directions.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.
Occasional exposure to outside weather conditions and some outdoor work.

 

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

Food Service Worker

Sunnycrest Manor is accepting applications for Food Service Workers who performs routine cleaning and dishwashing, assisting cook and other food service workers with set up and delivery of meals. Position will fill in as need as a cook, and will be compensated at a higher wage for hours worked in Cook position.

Examples of Duties

 

Minimum Qualifications

High school diploma or GED preferred.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

Licensed Practical Nurse (LPN)

Sunnycrest Manor is accepting applications for LPNs who performs nursing care to the residents of Sunnycrest Manor in accordance with the Iowa Nurse Practice Act.

Work is performed under the regular supervision of the Nursing Department Management Staff.

Supervision is exercised over certified nursing assistants, restorative nursing assistants, nursing assistant transporters, ward clerks, certified medication aides, and program instructors.

Examples of Duties

 

Minimum Qualifications

Graduation from a school of nursing approved by the Iowa Board of Nursing and is licensed practical nurse as issued by the State of Iowa.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
Thorough knowledge of:
The minimum standards of nursing practice for the licensed practical nurse in the State of Iowa.
Precautions to be taken in the use of medications.
Treatment, diagnostic, immunization and related medical services for the type of patients in an area of assignment.
Rules, regulations, procedures, and policies pertaining to nursing services of the assigned institution.

Ability to:
Observe medical problems and initiate appropriate action.
Assign and supervise the work of a staff of nonprofessional personnel and to instruct them in practices and techniques.
Accurately maintain patient medical records and prepare reports.
Establish and maintain effective relationships with patients, physicians, subordinates and others contacted in the course of work.
Work with aggressive patients.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.

 

Dubuque County and Sunnycrest Manor are an EEOC and AA employer

Program Instructor-Certified Nursing Assistant (PI-CNA)

Sunnycrest Manor is accepting applications for Program Instructors who assist individuals with disabilities and supervise the day to day activities.

Examples of Duties

 

Minimum Qualifications

High school diploma or GED.

Willing to obtain Certified Nursing Assistant certification within a year of employment.

Must satisfactorily compete Program Instructor and Crisis Prevention Intervention training course within six months of employment.

Must pass the prescribed pre-employment physical, abuse registry review, and criminal background check.

Experience in the custodial care of intellectually disabled patients preferred.

Special Qualifications:
All employees will be subject to the Sunnycrest Manor Mandatory Vaccination Policy immediately upon hire.

Supplemental Information

Knowledge, Skills, and Abilities:
General knowledge of:
MH/MR care and nursing practices and procedures.
Theory and practice of quality patient care.

Basic knowledge of:
Common physical and mental illnesses, their symptoms and appropriate medical care.
Human anatomy as related to treatments and therapies.
First aid methods.

Ability to:
Observe, recognize and respond to behavioral problems and take appropriate action.
Follow oral and written instructions of a technical nature.
Deal with clients empathetically and respectfully.
Prepare, maintain, and understand nursing records and reports.
Establish and maintain effective working relationships with residents, families, other employees, officials and the general public.

Physical, Mental, and Environmental Requirements:
Vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Effective verbal speaking and hearing abilities are needed to handle communications with staff, residents, and others.
Requires pushing, pulling, and lifting up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Requires standing most of the time to perform work responsibilities with regular walking between locations.
Requires ability to walk steps, reaching, squatting, stooping, bending, and sitting, pushing, pulling, twisting, gripping and apply physical intervention holds.
Some exposure to slippery surfaces when floors are wet.
Exposure to chemicals from cleaning compounds and exposure to bodily fluids require the use of personal protective equipment to safe guard against potential biological and chemical hazards.
Work is primarily indoors.
Occasional exposure to outside weather conditions and some outdoor work.

Dubuque County and Sunnycrest Manor are an EEOC and AA employer