Overview

Office Coordinator

Dubuque, IA

Monday-Friday 6:30AM-3:00PM

Full Time + Benefits

The office coordinator is responsible for daytime clerical duties of triaging/scheduling client appointments and for performing general receptionist duties of greeting/registering clients and assisting callers. The office coordinator also has responsibility for data entry, chart management, working denials for billing and coding, ordering departmental supplies, and management of KRONOS timekeeping. The Office Coordinator is responsible for overall office coordination.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Administration/Clerical

• Answers phones, schedules patients’ appointments, obtains necessary patient and insurance information for needed services, performs electronic management of scheduling and referrals

• Process development and structuring to improve performance for front staff.

• Delegation and data entry for payment collection and supply ordering

• Delegation and management of denial and billing work queues

• Delegation and management of employee timekeeping and allocation of staff time to designated department within KRONOS

• Management of paper and electronic HIM, assuring HIPPA protection and immediate accessibility for clinicians

Qualifications

Education

High School Diploma or GED

Knowledge/Skills/Abilities

• Read, write, comprehend, and speak fluent English

• Multi-cultural sensitivity

• Possess basic computer skills

• Able to communicate effectively (written and orally) with people of diverse professional, educational and lifestyle backgrounds.

Overview

Experience Specialist

Dubuque, IA

3 days/week 8:00AM-4:30PM

Part Time Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver’s licenses.
• Adhere to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Open and / or closes the clinic following specific guidelines of the individual clinic.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Perform functions other than described due to extenuating circumstances.
• Answering incoming calls from patients, pharmacies, care facilities, and other providers or clinics. Our call centers answer on average 800-1,000 calls per day.
• Schedule and confirm patient appointments, cancelations, check-ups and physician referrals.
• Review, update, or obtain patient information making necessary changes to ensure correct billing and enter demographics into system. Verify insurance information/status.

Qualifications

Education:

• High School Degree or Vocational School Graduate

Experience:

• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines, policies and procedures
• Strong personable skills to interact with physicians, health care team members, patients and support systems
• Effective communication skills
• Proficient in Microsoft Office
• Customer and patient focused
• Medical terminology/background a plus!

Overview

The phlebotomist plays an important role in the lab. The phlebotomist is the face of the lab interacting with patients and nursing personnel with the primary responsibility of collecting venous and capillary blood samples from patients of all ages and assuring these samples get to the testing labs in a timely manner.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Exceptional Care Delivery

• Greets everyone with a pleasant and professional manner, using patient experience best practice guidelines (AIDET, 5/10 Rule and No-Point, etc).
• Identifies patients and samples using two patient identifiers, always labeling samples in the presence of the patient.
• Performs venous and capillary blood collections for patients of all ages within specified safety parameters, timelines and pace (7 phlebotomies per hour).
• Assists with sample receiving and delivery of specimens to testing areas.
• Demonstrates knowledge of computer programs for patient identification, order, and sample tracking.
• Utilizes supply items in a cost effective manner, recognizing when to reorder, and assisting with unpacking and/or restocking items.
• Achieves basic understanding of lab tests to answer patient questions in an easy to understand way.

Committed Team

• Prioritizes work in the best interest of the patient, sharing the work with team members.
• Assists with training new employees and students, being helpful and supportive in their teaching.
• Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
• Attends department huddles, staff meetings and other required training.
• Checks emails regularly for huddle minutes and important communications relevant to assignment.

Qualifications

Education:

• High School graduate or equivalent.

Experience:

• Prefer one (1) year of hospital clinical experience or demonstrated clinical efficiency.

Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE

This position is responsible for all processes relating to the submission and payment of charges for assigned accounts. This includes reviewing and making necessary corrections prior to billing, preparing, and submitting the hardcopy claims generated from Brightree, responding to and resolving all requests for information concerning the receivables, reviewing and addressing partial payments and denials, and reviewing and resolving outstanding receivables not paid in a timely manner. Responds to accounts receivable inquiries/issues and performs assigned tasks and research in a timely, professional manner. Customers include clients, families, third party payers, physicians, referral sources, community, home medical equipment and hospital staff.

ESSENTIAL FUNCTIONS

1.    Performs all related accounts receivable tasks utilizing appropriate policies, guidelines, and standards.

2.    Ensures compliance with regulatory bodies such as CMS, The Joint Commission, and others.

3.    Ensures charges are valid and meet the payers’ coverage criteria and documentation requirements prior to generating a claim/invoice.

4.    Prepares and submits all paper claims in a timely manner.

5.    Performs follow-up and resolution of all charges rejected at the front-end edits for charges submitted electronically.

6.  Reviews and resolves all written requests for additional information, all partial payments and all denials that are related to the accounts receivable issues.

7. Researches and responds to questions, concerns from customers and third-party payers regarding issues concerning accounts receivable issues.

8.  Works the Aged Balance Report for outstanding receivable not paid within 60 days and perform necessary follow-up or activity required to resolve the outstanding receivables.

9.  Assures that all receivables are paid or adjusted in a timely manner.

10.  Assists management to meet targeted operational benchmarks and quality indicators.

11.  Participates in orientating, educating, and mentoring staff.

12.  Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MISSION STATEMENT AND CORE VALUES

Mission Statement:  We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

•    Reverence:  We honor the sacredness and dignity of every person.

•    Commitment to Those who are Poor:  We stand with and serve those who are poor, especially those most vulnerable.

•    Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all. 

•    Justice:  We foster right relationships to promote the common good, including sustainability of Earth.

•    Stewardship:  We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

•    Integrity: We are faithful to those we say we are.

MINIMUM QUALIFICATIONS

1.    High school graduate or equivalent. 
 
2.    Prefer 1-2 years experience in billing and/or accounts receivable work.

3.    Prefer background in homecare or other related medical/health field.

4.    Prefer background/experience in medical equipment receivables including HME reimbursement/coverage and regulatory standards.

5.    Medical terminology background preferred. 

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

1.    During an 8-hour shift, may sit 7 hours, and stand/walk ½ hour each.

2.    Requires occasional bending, stooping, reaching, pushing, and pulling.

3.    Requires use of hands for simple and firm grasping, fine manipulation, and repetitive motion work (typing, data entry).

4.    Must be able to maintain high level of concentration with many interruptions and attain expected deadlines.

5.    May require some lifting/carrying objects up to 20 pounds.

6.    Must be able to speak, hear speech, and see at near visual acuity level.

7.    Must possess the ability to comply with Trinity Health policies and procedures.  

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.