Assistant General Manager / Director of Booking | Five Flag Civic Center

Position Summary

The AGM/Director of Booking reports to the General Manager of Dubuque Oak View Group venues. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for a public assembly venue. This position is responsible for the development, coordination, and management of all aspects and strategies for the theater and arena entertainment events.

About the Venue

The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
Experience managing concert and event settlements to ensure financial accuracy, including reconciling box office reports, processing artist payments, and allocating expenses, all while ensuring clear communication and timely reporting.
Negotiate contracts as determined necessary and in the best interests of the facility with event organizers, promoters, hosts, managers, and agents.
Routinely serve as Manager on Duty and manage settlement.
Develop and implement facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
Assist and coordinate the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
Assist the General Manager in the development and administration of the facility’s operating and capital budgets.
In conjunction with the General Manager, produce and implement all goals, objectives, policies, procedures and priorities for all marketing programs and activities within the venues.
Manage and maintain the revenue forecasts for the fiscal year, ensures the forecast is current and accurate.
Create, develop, and implement the overall marketing strategy, messaging, marketing mix, and budget for integrated marketing campaigns including traditional, social media, digital, partnerships, web, and public relations.
Define, measure, and analyze all marketing campaigns to track results and make adjustments for improvements.
Set goals, mentor and monitor effectiveness of sales and marketing techniques; assess workload of staff, identify opportunities for improvement and evaluate efficiencies within the depart. Review implementation of policies and procedures with the General Manager.
In conjunction with the General Manager, provide and oversee staff training; work with employees to correct deficiencies; and implement disciplinary actions as needed.
Generate monthly marketing reports for the General Manager.
Participate in the development and administration of annual budget; forecast funds necessary for staffing, equipment, materials and supplies.
Respond to client event challenges and address customer feedback with a proactive approach.
Provide effective communication both orally and in writing.
Provide excellent customer service assistance to internal and external clients and monitor results of the 3^rd party event surveys. Analyze and adjust accordingly.
Join and participate in organizational and industry committees; engage in client networking, attend, and participate in professional meetings and conferences when applicable.
In conjunction with the General Manager and Grand River Center, volunteer within the community, develop relationships with non-hospitality entities and participate in all community events and outreach.
Manage the website and oversees current calendar of events, distribute incoming leads from the website, Cvent, incoming calls and emails, update all website text and documents as needed.
Oversee and implement day-to-day management of all social media platforms including Google Business, LinkedIn, Facebook, Instagram and continuously develop and post content to drive online traffic to social platforms.
Oversee event signage and content for the interior and exterior signage functions for contracted clients on site.
Create and develop SOP for event operations with customers (signage/digital signage)
Other duties as assigned.

Qualifications

A degree from four (4) year College in Marketing, Advertising, Public Relations, Communications or Business Management.
3-5+ years minimum booking experience focusing on arena and theatre events.
3-5+years minimum experience demonstrated success in marketing, strategy and media initiatives from concept to completion.
3-5+ years minimum experience with social media platforms and marketing program development and implementation and a proven record of online engagement and listening.
3-5 years minimum experience supervising staff.
Ability to organize and manage cross functional organizational teams.
Graduate of IAVM Venue Management School (VMS), preferred.
Certification CVP, preferred.
Possession of, or ability to obtain a valid CPR certificate.
Knowledge of customer service practices.

Recruiter

RECRUITER

At Platinum Supplemental Insurance, our mission includes providing employees with outstanding opportunities for personal, professional, and financial growth. It’s why our people love working here, and also why we celebrate so many 10+ year anniversaries. We treat our people well, provide benefits they love (like half-day Fridays from home!), and create an environment for growth and collaboration.

If you are skilled in recruiting, sales or the service industry, here’s an opportunity to grow your experience and your income. Our talented team of recruiters works one-on-one with applicants to interview, hire, and guide new sales representatives to positions with our outside sales force, which serves customers in 17 states and growing. If you are looking for a supportive team culture, flexibility, and a place you will love working at.

This is a full-time employee position with a base pay plus commission.

Here’s What You’ll Do in This Role:

Learn and then demonstrate proficient knowledge of Platinum’s standard hiring process, the Platinum sales career and Platinum products
Manage a consistent applicant queue and qualify candidates through a phone interview process
Hire quality recruits to grow Platinum’s sales team
Provide guidance to newly hired sales representatives through their contract and licensing processes
Demonstrate assertive time management between new leads and new hires
Effectively maintain your workflows and candidate information in relevant software and technology
Periodically qualify for your own performance incentives

Preferred Qualifications and Experience:

Associate or bachelor’s degree in business administration or similar field
Demonstrated skills in recruiting, customer service or project management
Excellent written and verbal communication skills
Flexibility to work outside of regular business hours, when needed, and to work independently with minimal supervision
A positive solutions-focused attitude and demonstrated initiative and innovation
Ability to maintain a high level of confidentiality regarding personal information
Skilled in Microsoft Office programs (Word, Excel, etc.)

Benefits—Why People Like Working Here:

Our offices close at 12 p.m. on Fridays, so your typical workweek looks like Monday–Thursday 8 a.m.–5 p.m. in the office and work from home on Friday 8 a.m.–12 p.m. It’s a great way to start the weekend.
Casual dress. We keep it professional, but we get more done in jeans than suits.
Friendly, modern office environment with walk-out access to some of Dubuque’s most vibrant lunch options.
A daily culture that supports learning, innovation, and ingenuity. This is where your career grows.
On-site fitness facility
Excellent compensation and benefits package, including health, dental and vision insurance
Paid vacation and holidays

Apply Today! and join a fun team of people doing important work.

Equal Opportunity Employer:
Platinum Supplemental Insurance is committed to providing equal employment opportunities (EOE) to all employees and applicants for employment without regard to race, color, gender, religion, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status.

Director of Food & Beverage

Director of Food & Beverage | Full-Time | Grand River Conference Center | Five Flags Civic Center

The Director of Food & Beverage is responsible for overseeing the direction of the operation’s food and beverage daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability and positive, productive and compliant work environment. The Director of Food & Beverage is responsible for the effective management and operation of the catering, beverage service & concessions at the Grand River Center & Five Flags Civic Center including event planning, scheduling, collaboration of food cost control, compliance with food safety and sanitation policies, cleaning, kitchen safety, employee training and supervision. The Director of Food & Beverage must provide a high level of oversight and operational/personnel support to ensure the smooth running of all food outlets and events.

The Director of Food & Beverage is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Director of Food & Beverage is responsible for the training of all catering, concession and support staff. The Director of Food & Beverage must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

About the Venue

The Director of Food & Beverage will have oversight over the Grand River Center & Five Flags Civic Center. The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 80,000+ square feet of meeting and exhibition space for events up to 2,000. The Five Flags Civic Center is located in downtown Dubuque. The arena has a capacity of 4,500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The theater is a National Historic Landmark that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

Responsibilities

Responsible for coordinating and supervising the work of food and beverage staff including creating a positive work environment for all staff members
Displays knowledge of culinary presentation skills and teaches others proper food presentation
Manages the control of food and labor costs through proper scheduling and purchasing
Conducts regular inspections to ensure cleanliness and maintenance meet company standards
Oversees and manages monthly inventory
Participates as a team player with specific responsibilities related to preparation, excellent service and delivery of product
Maintains sanitation, health and safety standards and training in work areas
Responsible for consulting with managers to plan menus and concessions for events
Must be a visible presence working on the event floor with staff to ensure quality, efficiency, and overall management of operations

Qualifications

MA or MS; BA or BS with business-related major; accounting minor or credits preferred equivalent job experience can be substituted for educational requirements
Minimum of 7+ years’ experience in the food & beverage industry
Must have various experience levels in volume feeding, ala carte, catering and purchasing storage and handling
Ability to communicate effectively to all levels of staff
Demonstrated background of costs of goods and services
Professional appearance and presentation required
Knowledge of and skill in using computer software, including MS Word/Excel/Outlook
Maintains a current Food Handler’s card and alcohol service permit if required by state or local government
Working knowledge of employee scheduling in a hospitality environment
Must possess excellent organizational and communication skills
Well skilled in all technical and sanitary aspects of presentation
Technical Proficiency and experience demonstrating verifiable knowledge of food preparation methods
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment
Ability to work a flexible schedule; able and willing to work nights, weekends and long hours

Assistant General Manager / Director of Booking | Five Flag Civic Center

Position Summary

About the Venue

Responsibilities

Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
Experience managing concert and event settlements to ensure financial accuracy, including reconciling box office reports, processing artist payments, and allocating expenses, all while ensuring clear communication and timely reporting.
Negotiate contracts as determined necessary and in the best interests of the facility with event organizers, promoters, hosts, managers, and agents.
Routinely serve as Manager on Duty and manage settlement.
Develop and implement facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
Assist and coordinate the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
Assist the General Manager in the development and administration of the facility’s operating and capital budgets.
In conjunction with the General Manager, produce and implement all goals, objectives, policies, procedures and priorities for all marketing programs and activities within the venues.
Manage and maintain the revenue forecasts for the fiscal year, ensures the forecast is current and accurate.
Create, develop, and implement the overall marketing strategy, messaging, marketing mix, and budget for integrated marketing campaigns including traditional, social media, digital, partnerships, web, and public relations.
Define, measure, and analyze all marketing campaigns to track results and make adjustments for improvements.
Set goals, mentor and monitor effectiveness of sales and marketing techniques; assess workload of staff, identify opportunities for improvement and evaluate efficiencies within the depart. Review implementation of policies and procedures with the General Manager.
In conjunction with the General Manager, provide and oversee staff training; work with employees to correct deficiencies; and implement disciplinary actions as needed.
Generate monthly marketing reports for the General Manager.
Participate in the development and administration of annual budget; forecast funds necessary for staffing, equipment, materials and supplies.
Respond to client event challenges and address customer feedback with a proactive approach.
Provide effective communication both orally and in writing.
Provide excellent customer service assistance to internal and external clients and monitor results of the 3^rd party event surveys. Analyze and adjust accordingly.
Join and participate in organizational and industry committees; engage in client networking, attend, and participate in professional meetings and conferences when applicable.
In conjunction with the General Manager and Grand River Center, volunteer within the community, develop relationships with non-hospitality entities and participate in all community events and outreach.
Manage the website and oversees current calendar of events, distribute incoming leads from the website, Cvent, incoming calls and emails, update all website text and documents as needed.
Oversee and implement day-to-day management of all social media platforms including Google Business, LinkedIn, Facebook, Instagram and continuously develop and post content to drive online traffic to social platforms.
Oversee event signage and content for the interior and exterior signage functions for contracted clients on site.
Create and develop SOP for event operations with customers (signage/digital signage)
Other duties as assigned.

Qualifications

A degree from four (4) year College in Marketing, Advertising, Public Relations, Communications or Business Management.
3-5+ years minimum booking experience focusing on arena and theatre events.
3-5+years minimum experience demonstrated success in marketing, strategy and media initiatives from concept to completion.
3-5+ years minimum experience with social media platforms and marketing program development and implementation and a proven record of online engagement and listening.
3-5 years minimum experience supervising staff.
Ability to organize and manage cross functional organizational teams.
Graduate of IAVM Venue Management School (VMS), preferred.
Certification CVP, preferred.
Possession of, or ability to obtain a valid CPR certificate.
Knowledge of customer service practices.

Event Manager

Event Manager | Full-Time | Grand River Conference Center

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

About the Venue

The Grand River Conference Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 40,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
Understand and be able to articulate full food and beverage offerings to client
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event & security staff
Create work schedules for event & security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned

Qualifications

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred
Strong oral and written communication skills
Strong computer skills in Microsoft Office applications, word processing, and Internet
Possession of, or ability to obtain, a valid drivers’ license
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Knowledge of fire and public safety regulations
Familiarity with terminology used in entertainment/convention/public assembly settings
Experience with AutoCAD is preferred but not required

Food & Beverage Manager | Five Flag Civic Center

The Food & Beverage Manager is responsible for overseeing the executionservice of all catered & concessions events with a primary focus on the Five Flags Civic Center. This role will also include duties/projects as assigned at the Grand River Center. The Food & Beverage is responsible for assisting the Director of Food & Beverage with the efficient, professional, and profitable operation. The Food & Beverage Manager must be personable and able to work in an ever- changing fast-paced environment.  The Food & Beverage Manager will be responsible for training and developing all service staff.

The Food & Beverage Manager is responsible for ensuring quality food and beverage is served to the guests of the Grand River Center & Five Flags Civic Center. The Food & Beverage Manager is responsible for assisting in the training of all catering, concession and support staff. The Food & Beverage Manager must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

Responsibilities

In collaboration with the Director of Food & Beverage, Management of Catering and Concessions Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.
Ensure legal, efficient, professional and profitable operation of the venue.
Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.
Responsible for overseeing serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
Responsible for executing all directives stated in all Banquet Event Orders.
Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.
Responsible for ensuring tableware and linens replaced as necessary.
Be able to identify ingredients or explains how various items on the menu are prepared.
Assists in setting up banquet functions including linens, dishware, glassware and silverware.
Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.
Maintains sanitation, health and safety standards in work areas.
Must show demonstrated ability to meet the company standard for excellent attendance.
Assures that the location equipment is operable and clean prior to start of event.
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
Leads F&B team with projects including training, inventory and special events.
Leads Concessions Department in supervising outlets when business demands.
Enforces all OVG policies and procedures.
Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
Program Point of Sale system with accurate menu items and pricing prior to events.
All other duties as assigned.

Qualifications

2-year degree in Business Management or Hospitality preferred but will consider relevant work experience.
3-5 years’ experience working in a management capacity in a high volume fast-paced restaurant or catering environment.
Experience with Square / Clover Point of Sale system.
Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.
Ability to supervise the work of others.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
Ability to speak, read and write in English.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
Ability to handle cash accurately and responsibly.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.
Ability to cost out menus and create new menu items when needed.
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.

Kitchen Supervisor

Job Details

Salary Range

$23.00 – $25.00 Hourly

Job Shift

Swing

Description

Q CASINO
POSITION DESCRIPTION

KITCHEN SUPERVISOR

BASIC FUNCTION

Oversee the production of all foods on the property. Supervise the kitchen activities in the absence of the Kitchen Manager.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Kitchen Manager

b) Supervises: Cooks

Dishwashers

SPECIFIC DUTIES AND RESPONSIBILITIES

Supervises food production and buffet set-up.
Tests prepared foods by tasting and smelling items.
Controls food waste by utilization of leftovers.
Supervises sanitation procedures by kitchen staff.
Assists Executive Chef with menu planning.
Assists with scheduling of employees.
Maintains all kitchen equipment to avoid breakdowns.
Assists Executive Chef with weekly staff meetings.
Participates in weekly sales and management meetings.
Assists with interviewing, hiring and training of new staff members.

EDUCATION, TRAINING AND EXPERIENCE

2 years culinary arts/hospitality certificate.
2-4 years previous experience
1-2 years management/supervisory experience.
Sanitation certificate required.

STANDARDS OF PERFORMANCE

Good oral communications skills.
Good written communication skills.
Decision making ability to properly supervise department.
Knowledge of kitchen equipment operation.

MENTAL AND PHYSICAL REQUIREMENTS

Ability to lift/move up to 20 lbs.
Ability to stand and walk for long periods of time.
Ability use kitchen equipment in a repetitive motion.

WORKING ENVIRONMENT AND CONDITIONS

Inside kitchen environment.
Loud noise levels present due to equipment.
Work around kitchen equipment such as ovens and cutlery utensils.
Working conditions are exposed to cigarette smoke.

EQUIPMENT AND TOOLS

a) General office equipment

Other

Knives
Ovens
Meat slicer
Grill
Fryers
Steamers