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Customer Service

Onsite job.

We are seeking a friendly, organized, and dependable Customer Service Representative to be the first point of contact for our customers. This position plays a vital role in delivering outstanding customer experiences and supporting our sales and production teams.

Key Responsibilities

  • Greet customers in person, by phone, and via email with professionalism and enthusiasm
  • Answer product questions and guide customers through the ordering process
  • Handle order intake and help prepare estimates and invoices
  • Communicate with internal teams to ensure timely production and delivery
  • Provide updates on orders, resolve concerns, and manage follow-ups
  • Maintain an organized and welcoming front office / showroom space
  • Assist with basic administrative tasks such as filing, scheduling pickups, and tracking orders

Fulfillment Coordinator

Responsible for accurate counting, slip sheeting, and packaging of completed jobs. Capable of constructing crates from available materials. Responsible for producing packing lists and operating heat shrink equipment. Packages finished printed materials manually or with equipment assistance maintaining customer specifications and carrier limitations by performing the following duties personally.

·         Obtains and sorts printed product.

·         Verifies all order details to be packed from customer order.

·         Selects proper size carton for packaging finished goods.

·         Operates and maintains packaging equipment necessary to pack merchandise.

·         Fold and place products in bags as required.

·         Weigh cartons and skids, labels containers and skids, and delivers finished goods to shipping department.

·         Inspects materials, products, and containers at each step of packaging process.

·         Inspects products for quality issues or mistakes.

·         Organize products and orders for shipment.

·         Maintains cleanliness of work area and equipment.

·         PERFORM OTHER DUTIES AS REQUIRED OR ASSIGNED

Embroidery Technician

KEY RESPONSIBILITIES (ESSENTIAL DUTIES INCLUDE BUT AREN’T LIMITED TO THE FOLLOWING):

  • Reads invoices/work orders to determine type and location of embroidery
  • Selects needle, thread, and thread color and threads it through machine guides and bobbin and adjusts and regulates machine settings
  • Attaches hoops to the garments and places them on the correct embroidery machine and removes them when embroidery is complete
  • Manages the quality control of production by ensuring that all apparel is quality checked and products are verified before packing
  • Repairs defective embroidery or fills in blanks left by embroidery machine
  • Cleans, trims, and folds garments
  • Bags or packages orders and contacts customers upon completion
  • Maintains cleanliness of work area and equipment
  • Decorate designs on clothing and hats

 

Marketing Communications Specialist

Kendall Hunt Publishing Higher Education department is looking for an enthusiastic Marketing Communications Specialist to join our marketing department and provide creative ideas and assistance to help achieve our goals. The Marketing Communications Specialist will be responsible for developing and executing effective communication strategies to promote the brand, products, and services of the organization. This role involves creating compelling content, managing campaigns, and ensuring consistent messaging across various channels. This position will work in the home office in Dubuque, Iowa. Salary commensurate with experience.

Who Is Kendall Hunt Publishing?

Throughout its history, Kendall Hunt Publishing has grown with an emphasis on its employees, fearlessness in innovation, and a strong grip on its values. Today Kendall Hunt continues to expand by growing its number of educational products, creating new companies, and extending its services across the country and beyond. Through diversity and willingness to adapt to the ever-changing publishing industry, Kendall Hunt is a company dedicated to growing with the public to best serve the people of the community.

When you work at Kendall Hunt you immediately notice the collaboration, friendliness, and a sense of purpose amongst our employees. Our customers, students, authors, and other outside contacts are always our top priority. We are constantly uncovering new sales channels for current product lines or finding new products to sell to current customers. Join our team of evolving employees to help us maintain our competitive edge in the industries we serve. www.kendallhunt.com

In A Typical Work Week as a Marketing Communications Specialist, You Will…

  • Assists in the coordination and execution of adoption campaigns for Higher Education’s national and regional titles.
  • Assists in the creation and execution of marketing strategy for assigned conferences and conventions.
  • Develops and executes marketing campaigns (digital, e-mail, print) for key authors to support sales efforts.
  • Ensure all communication materials adhere to brand guidelines and maintain a consistent tone and voice.
  • Ensure authors’ needs and questions are addressed promptly.
  • Monitor campaign performance and optimize strategies based on analytics.
  • Conducts market research to assist with acquisition, sales and special projects.
  • Stay updated with the latest industry news and competitor activities. 

Characteristics of Who Kendall Hunt Looks for in a Marketing Communications Specialist, You are…

  • Someone who can develop world-class, innovative, and creative marketing ideas/campaigns, implement those ideas, produce and measure results.
  • Someone who is proficient in using various technologies (computers, tablets, cell phones, social media apps) with the ability to learn new software quickly.
  • Should have proficient and applied knowledge of Internet software; Spreadsheet software; Word Processing software. Familiarity with both PC and Macintosh environments as well as knowledge with Canva, and Adobe Creative Suite.
  • Someone who can identify new opportunities for growth and engagement.
  • Someone who has strong communication skills, both written and verbal, are a must.
  • Someone who has a Positive and have a “can do” attitude towards their work, and their outlook on life.
  • Available to work out of our Dubuque, Iowa home office – this is not a remote position.

Why Us? We Understand It’s More Than Just a Job!

Choosing a career path can be one of the most important decision in one’s life. Work is part of a person’s identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Our companies offers:

  • Job Stability. Kendall Hunt and their family of companies have been around for more than 75 years
  • Career Growth. Gain some great experience to promote to higher roles – many of our leadership and upper management staff worked their way up in our family of companies
  • Affordable medical, dental, and vision insurance with company paid life insurance, short-term and long-term disability
  • Generous company match on 401(k) plan, as well as profit sharing
  • 15 days PTO at hire, plus paid holidays
  • Scholarship and tuition reimbursement

HRDept@kendallhunt.com

An Equal Opportunity Employer

 

Sales Manager | Grand River Center

Position Summary

The Sales Manager is responsible for assisting in the overall execution of the Grand River Center’s sales initiatives for both the local and regional markets. The Sales Manager may be in charge of all aspects of select self-promoted events while also assisting the Director of Sales as needed with special events and other tasks as assigned.  The Sales Manager should have strong verbal and written communications skills, the ability to manage several tasks simultaneously, be self-governed and self-motivated, possess a basic understanding of banquet and catering sales, public relations, advertising and special event planning and execution. The Sales Manager is an intricate part of the event team and is expected to recognize the value and benefits of teamwork.  Open lines of communication within the team are vital to its success and that of the company.

About the Venue

The Grand River Conference Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa sitting next to the Mississippi River. Newly renovated in 2020, featuring over 86,000+ square feet of meeting and exhibition space for events up to 2,000.

Responsibilities

  • Performs related work as assigned by Director of Sales & Marketing and GM.
  • Meets specified goals and objectives for venue usage by promoting the convention center to all potential clients; conducts venue tours; answers questions and provides information regarding venue services, policies and procedures; and assists clients in finalizing booking arrangements.
  • Primary sales contact for all groups within assigned market(s).
  • Set appointments and make outside calls to potential clients.
  • Make solicitation calls, assist with promotions and direct mail activities.
  • Researches, identifies and establishes the appropriateness of groups for the venue.
  • Attend industry events and tradeshows as may be required.
  • Prepare event contracts, sales folders, sales kits and correspondence to clients.
  • Enter and maintain complete and accurate information into booking system.
  • Participates in the development of newsletters and other marketing materials.
  • Prepare reports, correspondence, memoranda, agreements and forecast projections.
  • Serve as a liaison with industry representatives, the general public and other convention center departments and divisions.
  • Prepare and deliver verbal presentations to groups of various sizes.
  • Communicate clearly and concisely, both orally and in writing.
  • Working as a Manager on Duty (MOD) as required.
  • Analyzing competitors and target markets.
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s Degree from an accredited college or university with major course work in sales, marketing
  • Related field and/or minimum 3-5 years of increasingly responsible experience in business-to-business sales required, preferentially with a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility
  • Prefer experience in conventions, banquets, entertainment, tradeshows, or meetings with responsibility for scheduling, arranging, and promoting meetings, lectures, exhibits, conventions, concerts, or other related events
  • High school diploma or equivalent GED required
  • Strong computer skills in the Windows environment and MS Office applications. Training on industry software will be provided
  • Ability to work a flexible schedule including nights, weekends, and select holidays as required, in addition to normal business hours if needed

RN-Inpatient Acute Rehab

  • Area of Interest: Nursing
  • FTE/Hours per pay period: .60
  • Department: General Rehab – IP Rehab
  • Shift: Weekend Package: Saturday & Sunday, 7:00 am – 7:00 pm, for 48 hours per pay period. You will work 4 consecutive weekends in a row with every 5th weekend off.
  • Job ID: 167782

Overview

RN – Inpatient Acute Rehab

Weekend Package, .60 FTE

Days, 7:00 am – 7:00 pm, Saturday & Sunday, for 48 hours per pay period. You will work 4 out of 5 weekends.

Acute Rehab is a 10-bed unit that is CARF certified (Center of Accreditation for Rehabilitation Facilities). The unit has specialty certifications in stroke and brain injury through CARF. Our patient population is primarily neuro-based; in addition, we care for patients suffering from multi-trauma, debility after extensive hospital stays, and more. We have a family atmosphere on our unit with an emphasis on interdisciplinary teamwork amongst our therapists and ancillary departments. Our patients’ goal is to return to home as independent as possible. The average length of stay is approximately 2 weeks. Staffing on the unit is 2 nurses and 1 tech during the day and 2 nurses at night.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

What You’ll Do:

  • Provide nursing care for patients, with actual or potential health care problems
  • Plan and direct the nursing care for individuals, patients, groups of patients and their families, coordinating care in collaboration with other health care professionals
  • Perform physical exams and health histories, provide health promotion and education, administer medications, wound care, and numerous other personalized interventions
  • Interpret patient information and makes critical decisions about needed actions

Qualifications

Education:

  • Associate’s degree in Nursing required
  • Must obtain a (BSN) Bachelor’s degree in Nursing within 12 years of your start date with UnityPoint Health- Finley Hospital

License/Certifications:

  • Must hold an active license to practice nursing in the state of Iowa

Senior Academic Designer, Literacy/Primary Grades

Overview

Make an Impact!   
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?  
McGraw Hill, the leading provider of digital and print educational resources, is looking for a Senior Academic Designer, Literacy/Primary Grades for our School division. Senior Academic Designers are content and curriculum experts. They assemble high-quality content based on specific product requirements for programs and understanding the solution design. They collaborate with the Academic Design Directors, Academic Design Managers, and Product Managers to help develop the solution design (both conceptualization and implementation). Depending on project needs, Senior Academic Designers are asked to take on specific project assignments, working with a small team of Academic Designers throughout the various stages of product development.

This is a remote position open to applicants authorized to work for any employer within the United States. This is a Project Status Worker (PSW) role with an end date of 12/31/2025.

What you will be doing:   

  • Plan and develop content (including learning objectives, scope/sequence, tables of contents, lessons, videos, and teacher resources) for teacher and student materials–including print, digital, and media projects
  • Develop and finalize prototypes, scope and sequence, project proposals, and project scope documentation, as needed
  • Train, mentor, and provide feedback to more junior Academic Designers on guidelines and expectations around content development, documentation, and planning
  • Act as the point of contact between a vendor, internal engineering teams, contractors, and Academic Design teams with some decision-making authority, including ensuring timeliness and quality of work
  • Coordinate with Project Managers, Product Design, Production and other cross-functional groups to establish workflows and maintain communication about project schedules/status
  • Demonstrate strong understanding of elementary (Grades K-2) Reading/Language Arts pedagogical issues
  • Produce and guide more junior team members to produce accurate, error-free, high-quality products that meet curriculum standards (including CCSS and other state standards), project scope, and market requirements and that display appropriate content, reading level, grammar, and style
  • Stay up to date on emerging educational/curriculum trends, educational technology, and research within field and adjacent to field

 

We’re looking for someone with: 

  • Bachelor’s degree in elementary education, literacy, linguistics, or related field
  • A minimum of 4 years of experience in literacy curriculum development and educational publishing with a focus on Grades K-2
  • Subject matter expertise in foundational literacy skills, including decodability of texts
  • Teaching experience an advantage
  • Ability to create and visualize content for various delivery formats and classroom settings
  • Highly organized, goal-oriented, and collaborative with ability to mentor others and provide guidance, direction, and leadership
  • Ability to understand concerns, needs, and issues raised by junior team members and create novel solutions, including cross-functional problem solving
  • Proactively identifies risks and develops contingency plans
  • Understanding of how research, pedagogy, and best practice applies to product design and apply broad views of perspectives in the discipline
  • Attention to detail and commitment to accuracy, quality, and on-time delivery
  • Knowledge of appropriate industry and subject-area content development practices, content standards (such as CCSS, B.E.S.T., and TEKS), and academic and pedagogical trends, with the ability to drive innovation in teams and products
  • Displays and acts with initiative, integrity, and professionalism
  • Excellent verbal and written communication skills, which include a thorough command of the English language, spelling, writing, and grammar and a strong attention to detail
  • Effective organizational and time management skills; productive, efficient work habits and the ability to prioritize, multitask, and exhibit flexibility
  • Diverse computer skills, expert-level in MS Office suite, proficiency with Adobe Acrobat, Smartsheet, and K4/InCopy markup
  • Experience building accessible content in digital authoring systems is a plus

Why work for us?  
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. 

   

The pay range for this position is between $62,000 – $80,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” or “@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49317

Teller Service Associate (JFK part-time 20-24 hours)

A Dupaco Career is different. You’ll work with an inclusive crew of caring, passionate, and fun-loving people and you’ll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Teller Service Associate role you’ll learn skills that will benefit you throughout your Dupaco Career and you’ll find with that knowledge you’ll ‘Know, Show, and Grow’ your way through ‘YOUR’ Career Journey. There’s a lot to love about working at Dupaco… Whether it’s a great benefit package that helps YOU take care of YOU and helps YOU save for your future with the a generous 401k match, awesome starting pay of $18.70/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8

You’ll be:

  • Connecting with members and potential members by providing courteous, professional and knowledgeable service to increase member satisfaction and account usage
  • Accurately and efficiently processing transactions – such as deposits, payments, withdrawals, cashing checks, etc.
  • Actively listening to identify the member’s unique needs and educating them on appropriate credit union products/ services
  • Understand the technology that is available to the members and demonstrate to them how to use it
  • Performing miscellaneous operation duties in accordance with established policies and procedures
  • Promoting a positive and professional image of the credit union

You’ll need:

  • High school diploma or equivalent (i.e. GED) or equivalent experience
  • Customer service & cash handling experience preferred
  • Ability to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkers
  • Excellent communication skills with the ability to adjust your communication style to your audience
  • A positive attitude and strong desire to help others
  • Excellent computer skills with the ability to navigate between multiple programs
  • A flexible availability between the hours of  Monday – Friday (9:00 AM – 7:00 PM) and every other weekend Saturday (9 AM – 4 PM) and Sunday (11 AM – 4 PM)

ACCOUNT EXECUTIVE

Job Details

TH Media – Dubuque, IA

Full Time

Up to 50%

Day

Sales

Description

Overall Responsibilities:

  • Prospect for new business in assigned territory and/or account list.
  • Prospect for, sell and provide advertising and marketing services to businesses in person and by telephone.
  • Prepare advertising for input through the advertising/production system.

Specific Responsibilities:

  • Generate revenue for retail (ROP), preprints, specialty publications, internet and digital solutions to meet departmental goals.
  • Prospect for new business in assigned territory and/or account list.
  • Inform customers of market research data, survey information, and market coverage, while discussing benefits of newspaper advertising, effective use of color and other TH media products.
  • Prepare presentations for current and potential advertising customers; utilizing daily paper, inserts, specialty publications, special features and promotions, also including speculative ads from the art department.
  • Assist customers in copywriting, graphics, layouts, co-op plans and budgeting.
  • Ensure that all advertising is published in accordance with the company’s established rates, contracts, policies and standards of acceptance.
  • Prepare, read and correct within deadlines all insertion tickets, pre-press orders, photo requests, and proofs.
  • Accurate input of advertising information for accounts and record specific data in ATEX/(CRM System).
  • Follow Woodward Communications credit policies and manage aging reports.
  • Maintain current and complete advertiser information on all assigned accounts.
  • Maintain a customer comes first” environment with pro-active commitment to internal and external customer service.
  • Suggest and initiate, as appropriate, new methods and procedures to enhance efficient operation of the department, newspaper and other related products.
  • Submit weekly Flash/1:1 reports in a timely manner.
  • Active participation in all aspects of the Great Game of Business.
  • Other job-related duties as assigned by supervisor.

Qualifications

QUALIFICATIONS

Behavior: Ability to perform within time constraints. Self-motivated and resourceful. Able to assume responsibility with little supervision. Present a positive image of TH Media to the public. Appropriate dress and discretion. Preserves confidentiality of customers, advertisers and the company. Maintain a valid driver’s license.

Skills: Logical and creative. Listen and interpret verbal and non-verbal language. Analyze information, handling sales objections, and communicate effectively and persuasively both in writing and orally. Demonstrate English and spelling skills effectively. The ability to multi-task, adept at layout and copywriting, time management and handling details.

Knowledge: College degree or equivalent successful career track with a minimum of one year in advertising, marketing or business.

Quality Assurance Technician

A local manufacturer in Dyersville, IA is seeking a Quality Assurance Technician to join their team on 1st shift. This role is ideal for a self-starter with strong attention to detail and the ability to work independently.

Key Responsibilities

Qualifications

This is a great opportunity to join a stable company with a consistent schedule and room for growth.

Apply today to be considered for this immediate opening.