Job Overview

Part-time Seasonal Teller

Premier Bank is looking for a bright, dedicated, and outgoing personality to join our team!   Why consider Premier Bank?  Premier is a small community bank that offers a welcoming and friendly work environment.  We provide on-the-job training and education.  Premier Bank is committed to serving the needs of our community and we highly encourage employees to give back by volunteering and participating in local events.

We currently have a Part-Time Seasonal Teller position open for immediate placement.  Approximately 25 hours per week.  The part-time shift will be Monday through Friday from 12:00 pm to 5:00 pm (some flexibility in hours may be required from time to time). This position also works a rotating Saturday shift from 9:00 am to 12:00 pm.

Primary responsibilities of this position include:

Branch Tasks and Customer Service Requests:

• Accurately and timely input of data into the core processing system to include proper identification and verification
• Assist customers with enrollment processes for digital banking services including online banking, e-statements and mobile banking
• Operate a teller drawer and facilitate transactions such as deposits, withdraws, wire transfers, check orders, change orders, night drops, mail transactions, issue negotiable instruments, cash advances and other ancillary products
• Provide phone support by answering incoming phone calls providing resolution to the caller’s question, concern or needs and customer retention focus
• Answer general questions, provide product and service information and complete customer maintenance requests
• Resolution support of errors, disputes, fraud and debit card and digital banking issues
• Process transfer requests, check orders and bank mail
• General branch operations including but not limited to greeting and directing customers and maintaining the lobby area

Performance and Behavioral Expectations:

• Satisfactory service and maintenance of new and existing customer relationships
• Behave in a positive manner towards customers and co-workers
• Demonstrate professionalism through personal appearance, grammar, personal work area, punctuality, organization and ethical behavior
• Support the bank’s vision, goals and core values while maintaining a focus on the community

Compliance:

• Use bank specified verification methods when helping customer with phone inquires
• Satisfactory compliance with all internal and external operating procedures, state and federal laws and regulations
• Maintain confidentiality of all customer files and proprietary (physical, electronic and intellectual) bank property
• Satisfactory completion of all required compliance training courses and complies with all regulations

Skills and Abilities:

• Excellent communication skills and customer service skills
• Capabilities to operate an on-line teller terminal and cash handling experience
• Ability to lift up to 50 pounds
• Equipment/products used include computer, typewriter, copier, telephone, fax machine, voicemail, printer, MS Word, Excel and Outlook.

OTHER:

• Part-time; hours vary with a rotating Saturday
• Status: Hourly non-exempt
• This position starts at $17.50 per hour
• Direct Report: Branch Manager

For confidential consideration, please send your cover letter and resume to:

• tlippold@premierbanking.com, or
• Premier Bank, Human Resources, PO Box 420, Dubuque, IA 52004-0420

While you’re at it, check out our website www.premierbanking.bank to learn more about who we are.  We look forward to hearing from you!

EOE