Patient Access Coordinator

Job Overview

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make that difference driving our overall patient experience as our Patient Access Coordinator.

The successful candidate works in collaboration with various departments within the clinic to ensure customer satisfaction by improving patient experience and increasing patient education. This position will be positioned in our Medical department. The Patient Access Coordinator will serve as a liaison for new patients, as well as serve as a mentor and insurance expert for the Patient Support Team. You'd meet with new patients (in person, via phone, or via video conference) to get them registered by filling out necessary paperwork, verifying insurance, and informing them of the Sliding Fee Discount Program and what is needed to apply to ensure seamless check-in at time of appointment.

You will verify insurance benefits via Real Time Eligibility (RTE) and phone/fax/online portals and attach coverages in the EHR (Electronic Health Record), explain patients' insurance coverage and benefits, inform patients of costs for services, and assist patients with applying for Iowa Medicaid. You will need to answer any insurance questions for our team - you will be the insurance guru for the patient support team. You will also manage the Benefits Collection Manager module in the EHR, so Epic experience is highly desired.

You must at least have a high school diploma or GED. You must have at least six months' experience in a position with patient registration as well as at least six months' experience with health care billing, health care insurance, or similar roles. Bi-lingual Marshallese or Spanish is highly desired. If this describes you, please apply!

See attached job description for full requirements and duties. Pre-employment physical, TB test, and drug screen required.

EOE