Patient Financial Counselor
Medical Associates
1 Positions
ID: oTD3jfwC
Posted On 08/24/2022
Job Overview
Description
Medical Associates Clinic is hiring a Patient Financial Counselor to join the Business Office team. This is an onsite, face-to-face position.
This position is responsible for the collection of delinquent patient accounts and counseling patients. Previous collection or credit counseling experience is preferred, in addition to customer service experience in an office setting.
You have outstanding communication skills and are able to handle difficult conversations with tact and empathy. You can navigate computer systems well. You enjoy working autonomously and with a team. You are professional, responsible, and people rely on you to get things done.
Pay and Benefits: Starting rate of $19.75/hr with full benefits package worth over $20,000!
Full Benefits Include:
- Health Insurance and Dental Coverage
- 401k, Profit Sharing Plan
- Medical & Dependent Care Flex Spending Accounts
- Paid Time Off (accrue up to 24 days/year)
Schedule: Monday - Friday, between the office hours of 7:00am - 5:00pm.
What You'll Be Doing:
- Interview patients to arrange method of payment or extension of credit.
- Evaluate patients' financial status and credit history and determine payment based on patient's ability to pay according to clinic policy.
- Identify and resolve patient billing questions and complaints.
- Review accounts for possible assignment to collection agency, make recommendations to Manager of Patient Accounts, and prepare information for collection agency.
- Complete all other assigned projects and duties.
Knowledge, Skills & Abilities:
Experience: One to three years of similar or related experience.
Education: Equivalent to a high school diploma or GED.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.
Medical Associates keeps a close eye on the COVID-19 pandemic and all related national, state, and local guidance related to vaccination, masking, and the mitigation of disease spread.
Physical Aspects:
Reaching - Extending hand(s) and arm(s) in any direction.
Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Grasping - Applying pressure to an object with the fingers and palm.
Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
Vision - 20 / 40 or better in the best eye with or without correction.
Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Environmental Conditions:
None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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