JOB POSTING IS EXPIRED
Patient Navigator

Job Overview

Monday-Friday 8:00am-5:00pm

Your Responsibilities

As a Patient Navigator, you will be the patients first point of contact and provide individualized assistance to facilitate their access to quality care. You will ensure that patients are informed of potential care options connect them with the appropriate resources. Responsibilities include:

• Facilitating and scheduling patient appointments/referrals with appropriate providers
• Responding to patient inquiries and assisting patients with the completion of paperwork
• Educating patients on care processes and providing counsel to reduce anxiety and fear
• Identifying patient barriers to care such as transportation, scheduling complications, insurance, language barriers, child care needs, etc. that would prevent a patient from showing up at their appointment and navigating them to additional resources
• Making referrals to internal or external case management services as necessary
• Documenting every intervention into the electronic health record (EHR)

What You Need

• High school diploma or equivalent
• Experience working with electronic health records (EHR)
• Must have interest and knowledge of community health care and primary care
• Demonstrated commitment to impacting the care of high risk patients
• Ability to work collaboratively with physicians, staff, and external organizations
• Strong communication skills with diverse populations
• Excellent coordination and time-management skills
• Solid relationship-building and interpersonal skills
• Demonstrated awareness and value of cultural competence

What Makes You Stand Out

• Associates or Bachelors degree
• 1-2 years of experience with health care clinic operations
• Experience working as a patient navigator/community health worker

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k) with profit sharing and employer match 
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• On-site primary care
• PerkSpot- employee discount program
• MeMD- virtual health provider for you and your family
  • Free talk therapy
  • $0 Telehealth/urgent care
  • Discounted psychiatry
• Employee assistance program
• Advancement opportunities

About the Organization

Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required**