Patient Service Representative

Job Overview

Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.

The Patient Service Representative (PSR) serves as support for all patient service operations at Crescent Community Health Center. The Patient Service Representative works in collaboration with various departments within the clinic to ensure accurate patient information documentation. Primary focus areas include accurate collection and data entry of patient demographics, timely and efficient check-in of patients, posting patient payments, and identifying and communicating patient barriers to appropriate personnel.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Maintain patient as primary focus of work, treating each person with respect and equity
• Check-in patients in a timely and efficient manner
• Modify appointment status to record arrival time and seen time
• Assist patients with all pre-appointment paperwork including demographic form, health history form, sliding fee documentation, notice of privacy, etc. as well as obtaining copies of insurance card(s) and photo identification
• Accurately scan and index patient's demographic form, photo identification, insurance card(s), sliding fee documentation, etc.
• Read and follow all patient alert notes in EMR
• Ability to type 40+ WPM with strong grammar and spelling skills.
• Collect and accurately record all applicable fees prior to patient's appointment
• Inform and explain patients of their sliding fee scale discount
• Perform "end-of-day" procedures including printing reports and balancing cash box
• Act as a patient advocate by providing resources to patients who have identified a barrier
• Assist with collection of social determinants of health data via the utilization of the PRAPARE tool
• Serve as medical scheduler back-up
• Complete other duties/projects as assigned
• Work toward continuous quality improvement
• Stay current with changing technology, including software and programs
• Uphold, support, and promote all company policies and procedures
• Bi-lingual applicants encouraged to apply

Successful applicants must have at least a high school diploma or general education degree (GED); at least six months experience in Patient Access, customer service, insurance, banking, sales/service, or collections. You will also need to pass a pre-employment drug test and background check. Bi-lingual applicants are encouraged to apply.

EOE