Patient Services Rep - Full Time

Job Overview

Description

Medical Associates Health Plans is hiring a full-time, Patient Services Representative to answer phones, emails, and perform office tasks in our Patient Services Department, a 24-hour patient assistance line. During your shift, you will work closely with a small team to triage phone calls, set up and cancel appointments, reporting, update doctor schedule, fax documents, and take switchboard calls. 

Schedule: Hours for this position will be days and evenings. This position will be required to work some weekends and holidays. Excellent shift differential and ability to work from home once trained!   

Benefits for Full Time Includes:    

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities    

• Perform clerical tasks within the Patient Services department to support Medical Associates Health Plan and Clinic staff. These may include but are not limited to answering, directing and triaging telephone calls, sending and receiving clinical information to/from providers and completing requested tasks, determining medical necessity for DME supplies requested for patients based on Medicare guidelines, and maintaining physician call schedules.
• Contact providers/office staff as necessary to complete requested tasks including but not limited to: paging, hospital and outside provider consults, physician access requests, and need for additional documentation for DME requests.
• Participate in the training of new staff. Maintain and up-to-date orientation manual as appropriate.
• Assist in creating policies and procedures to ensure effectiveness and efficiency in the department.

Knowledge, Skills and Abilities:
Education: High School diploma or GED required.

Experience: From three months to one year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.     

Physical Aspects:

Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

Reaching - Extending hand(s) and arm(s) in any direction.

Walking - Moving about on foot to accomplish tasks, particularly for long distances.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions: None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster