Plan Administration Quality Coordinator

Job Overview

Position Overview: The Quality Coordinator ensures consistent standards across pharmacy networks and software systems by developing and executing thorough test plans, documenting results, and collaborating closely with stakeholders.  

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You'll Do:

A Quality Coordinator ensures that products or services meet consistent standards of quality. Their responsibilities often include:

• Inspecting and Testing: Performing inspections and tests at various stages of plan design and pharmacy networks to identify defects or issues.
• Developing Standards: Creating and implementing quality assurance policies and procedures.
• Problem Solving: Identifying workflow or production issues and proposing solutions.
• Documentation: Recording processes and documentation to support PLAD and Business Architecture.
• Training: Educating team members on quality standards and inspection processes.
• Test Planning: Develop comprehensive software test plans outlining strategies, objectives, and resources.
• Test Execution: Design and execute manual and automated tests to identify bugs and ensure software functionality.
• Defect Reporting: Document and report software defects, collaborating with software provider to resolve issues.
• Regression Testing: Verify that new code changes do not negatively impact existing functionality.
• Quality Metrics: Monitor and track quality assurance metrics, such as defect densities and open defect counts.
• Collaboration: Work closely with software, product managers, and other stakeholders to ensure software meets user needs.

What You Will Bring to MedOne:

• An associate’s degree in a relevant field 
• 1–3 years of experience in a Pharmacy Benefits Management (PBM) environment, with preferred experience in claims processing systems, plan design system implementation, or pharmacy network system management
• Strong analytical and problem-solving abilities
• Attention to detail and a methodical approach to tasks
• Excellent communication and interpersonal skills
• Dependable and punctual
• Understanding of industry-specific regulations and standards is highly preferred 

Why MedOne? At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: We have offices in Dubuque, IA and Kansas City, KS; however, we are open to fully remote candidates within the United States.

Employment Type: Full Time, Hourly/Non-Exempt Position  

Reports to: Supervisor of Plan Administration 

How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.