Program Coordinator

Job Overview

Responsibilities

The Project Coordinator for the Hepatitis C Grant is responsible for day-to-day management and operational coordination of the Hepatitis C Elimination Initiative Pilot at Hillcrest Family Services. This position plays a key leadership role in implementing integrated behavioral health and infectious disease services – focusing on same-day HCV/HIV testing, care coordination, and linkage to treatment for individuals with or at risk of Hepatitis C, Substance Use Disorder (SUD), Serious Mental Illness (SMI), and homelessness. Working closely with the Project Director and Nurse Care Manager, the Project Coordinator ensures effective service delivery, staff supervision, compliance with SAMHSA requirements, data reporting, and partnership engagement to achieve the program’s goal of eliminating HCV among high-risk populations. Additional responsibilities include:

• Oversee daily operations of the HCV Elimination Pilot Program and supervise assigned staff.
• Ensure timely implementation of required activities under SAMHSA’s five service domains: Outreach and Prevention, Same-Day Screening, Testing and Treatment Initiation, Ongoing Treatment, Peer Support and Care Coordination, and Evaluation and Reporting.
• Coordinate program workflows to support low-barrier access to integrated behavioral health, SUD, and infectious disease services.
• Maintain compliance with SAMHSA guidelines, data collection standards, and Executive Orders.
• Build and sustain partnerships with community organizations, public health departments, medical providers, housing agencies, and Ryan White HIV/AIDS Program (RWHAP) partners.
• Support outreach and prevention campaigns focused on reducing stigma, increasing awareness of HCV and SUB, and promoting harm reduction strategies.
• Coordinate community-based events, mobile outreach, and educational efforts targeting at-risk populations.
• Collaborate with the Nurse Care Manager and Peer Support staff to ensure clients receive the same-day screening, facilitated referrals, and follow-up care.
• Support linkage to housing, transportation, vocational, and benefit services as part of holistic care coordination.
• Ensure accurate and timely documentation of client encounters, test results, and follow-up outcomes.
• Monitor program metrics and outcome data using SAMHSA’s SPARS and organizational EHR systems.
• Assist with quarterly performance reporting and annual programmatic progress reports to SAMHSA.
• Participate in SAMHSA’s cross-site evaluation and learning collaboratives to share best practices and program insights.
• Develop, implement, and update operational procedures to ensure compliance with federal and state standards.
• Maintain accurate program documentation, including consent forms, MOUs, data collection tools, and performance measures.
• Assist in budget tracking and reporting, ensuring efficient and compliant use of federal grant funds.
• Uphold confidentiality standards in accordance with HIPAA and organizational policies.
• Other duties as assigned.

Requirements

Education

• Bachelor’s degree in Public Health, Social Work, Nursing, Psychology, Healthcare Administration, or related field required.
• Master’s degree preferred.

Experience:

• Minimum of 3 years’ experience in program coordination, healthcare operations, or behavioral health.
• Prior experience with SAMHSA-funded or HRSA/Ryan White programs preferred.
• Experience in coalition building and community outreach preferred.

Knowledge/Skills:

• Demonstrated knowledge of HCV, HIV, SUD, and/or mental health services and community-based healthcare models.
• Experience with federal grant administration, data collection, and performance reporting preferred.
• Strong skills in collaboration, communication, problem-solving, and project management.
• Proficiency in Microsoft Office Suite, EHR systems, and database management.
• Commitment to harm reduction, trauma-informed care, and equitable access to health services.
• Familiarity with SPARS data reporting or similar performance tracking systems preferred.

Licenses/Certifications:

• Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

• Health Insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k) with profit sharing and employer match 
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• PerkSpot- employee discount program
• Employee assistance program
• Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness.  We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*