Program Manager

Job Overview

Overview

Impact the Moment

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide every day. We design intuitive and effective tools and experiences that maximize teachers’ time and students’ learning. And we do all of this in a supportive and collaborative environment where we work alongside brilliant colleagues, touch lives around the world, see the difference our hard work makes, and continue our paths of lifelong learning.

Your Impact on the team

The Program Manager is responsible for planning, scheduling, and tracking of programs within our Higher Education Business Unit. This role will partner with technical product management, architecture, engineering, and the business to provide leadership in delivering innovative digital solutions to our customers.  This position will not only focus on the planning, communication and coordination of large-scale software development programs but also beyond the end date to the transitional and operational elements. This role is accountable to sponsors for schedule and quality of all program elements. This role may also be accountable for platform level program leadership, including resolving risks, providing leadership to agile teams, and providing clear status and communications. This role requires a strong user focus. 

This is a remote position open to applicants authorized to work for any employer within the United States. It requires up to 20% travel for the year

What You will be doing:

• Facilitates delivery of larger cross-team programs by ensuring the team drives commitments to completion on time and quality. Includes facilitating project initiation, tracking milestones, solving risks, and managing dependencies from development through testing and release.
• Ability to work out complex dependencies and escalate issues across impacted projects, programs, and teams up and down the chain as necessary.
• Can drive scaled agile planning and execution methodologies for teams or projects that require it.
• Partner closely with product and engineering leadership to provide guidance and leadership across multiple platform teams. May run ceremonies meetings that span multiple teams to bring alignment across the platform, such as platform-wide demos.
• Champion agile methodologies throughout the development process and adherence to the SDLC. Coach on agile practices within assigned programs. 
• May act as scrum master to 1-2 teams. Ensure appropriate ceremonies occur with valuable outcomes. Drives continuous team improvement.
• Ensures projects follow the SDLC including a prioritized backlog, documented delivery plan, iteration and dependency identification. 
• Own and manage communication plan across programs.  Can communicate clearly and articulately to both senior leadership and agile teams.
• Ensure transparency and buy in on key decisions.  Proactively removes impediments to ensure successful delivery of team commitments.  Drives issue resolution and risk mitigation.
• Ensures customer support is appropriately prioritized, and SLAs are honored. 
• Assists with Product Operations requests (Rostering, Team and Program Metrics reporting, etc.)

What you bring to the role:

• In depth knowledge of software development and adoption, ideally in Ed Tech.
• Agile project management experience required demonstrated by a minimum of 7 years with progressively increasing responsibility including managing a project timelines and scope in order to meet business requirements.
• Experience as a scrum master.
• Self-motivated and well-organized; able to prioritize tasks and work well under pressure.
• Able to work with a wide group of stakeholders in a positive and collaborative manner.
• Ability to travel on occasion.
• Open style of communication to foster efficient flow of ideas and build consensus across the project.
• Cross-disciplinary understanding of product management, software development, and quality assurance.
• Flexible and adaptable to tools and ways of working.
• Demonstrated skills in leadership, negotiation, conflict management, collaboration, organizational and critical thinking.
• Capable of communicating with a wide audience of individuals.
• Growth mindset, adaptable and open to change, interested in improving over time.
• Positive attitude.
• Capable of influence in a matrix structure where authority may lie elsewhere.

Preferred Qualifications:

• Certified Scrum Master (CSM) certification or PMI Agile Certified Practitioner (PMI-ACP) certification is a plus.
• Scaled agile experience and/or certification a plus.
• Familiarity with JIRA, Confluence, Slack a plus. 

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights.

The pay range for this position is between $95,000 - $130,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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