Program Supervisor-Adult Group Homes

Job Overview

Responsibilities

The Program Supervisor for the Adult Group Homes will oversee the daily operations, ensure the implementation of individualized care plans, and maintain a supportive and therapeutic environment for residents with mental health needs. This role involves managing staff, coordinating with healthcare providers, and ensuring compliance with regulatory standards. In addition, you will:

• Supervise and provide coaching to Direct Support Professionals in Adult Group Homes.

• Assist Program Manager in the referral, intake, and discharge processes for the program and monitors completion of all requirements.

• Maintain regular contact with Centralized Admissions in all aspects of the referral, funding, and admission process, including providing updates to referral sources regarding upcoming openings.

• Set up initial meeting with client, IHH and others involved with the client to develop a treatment plan and discuss the needed funding with IHH.

• Operate the program(s) per agency, licensing, and regulatory standards (i.e. HFS, DIA and Joint Commission).

• Monitor the completion and timeliness of all client service plans, staffing progress reports and other clinical file requirements. Reports staff performance issues regarding this to the Program Manager.

• Verify that contracting/funding obligations are met for each client and reports any issues to the Program Manager.

• Ensure staff are aware of models of clinical intervention used within the program and that they can implement the techniques effectively and appropriately to provide for a therapeutic environment.

• Conduct assessments and creates service plans based on clients’ needs, wants and abilities. Provides case coordination for clients.

• Effectively communicate and coordinate services with other community support persons on a regular basis. Collaborates effectively, as appropriate, with other programs within Hillcrest or with external entities.

• Facilitate and document regular team meetings and monthly in-services, including making sure severe weather and fire drills are completed and well documented.

• Maintain daily schedule to ensure appropriate staffing levels are met. Participates in shift coverage – including holidays, weekends, and on-call crisis resolution.

• Other duties as assigned.

Requirements

Education:

• Bachelor's degree is a human services field or related field is required.

Experience: 

• Prior case management experience is preferred. 
• Prior supervisory experience is required.
• Prior experience working with adults with chronic mental health challenges is preferred.
• Prior experience with health care documentation and electronic health records (EHR) is preferred. 

Knowledge/Skills:

• Strong leadership and management skills. 
• Excellent verbal and written communication skills. 
• Knowledge of mental health disorders and treatment modalities.
• Strong organizational and problem-solving skills. 
• Ability to handle sensitive and confidential information with discretion. 

Licenses/Certifications:

• Current and valid driver's license and ability to meet agency driving requirements is required. 

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k) with profit sharing and employer match 
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• PerkSpot- employee discount program
• Employee assistance program
• Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness.  We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*