Public Area Cleaner

THE KEY HOTEL
HILTON GARDEN INN DUBUQUE
Q CASINO + RESORT

Public Area Cleaner

POSITION SUMMARY:
To ensure all hotel public areas are maintained in a clean, safe, hygienic, and presentable condition that meets hotel standards and enhances guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS:

• Reports to: Housekeeping Manager

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Maintain cleanliness of assigned public areas. 
• Lobby and reception areas 
• Corridors and hallways 
• Elevators and elevator lobbies 
• Public restrooms 
• Meeting rooms and function spaces 
• Staircases 
• Fitness center and spa common areas 
• Public entrances and exits 
• Outdoor guest-accessible areas 
• Administrative office common areas 
• Reporting maintenance issues and safety hazards. 
• Ensuring cleaning equipment is used safely. 
• Following hotel hygiene and safety standards. 
• Responding promptly to guest requests within their scope. 
• Practice waste management procedures, including waste collection, recycling separation, proper disposal, liner replacement, and hand hygiene practices.
• Follow all workplace safety procedures, including promptly addressing wet floor hazards, handling and storing chemicals according to safety guidelines, and operating equipment safely to prevent accidents and injuries.
• Maintain professional interactions with guests.
• Report property damages, concerns or hazards.
• Adhere to Lost and Found procedures, including securing found items, notifying supervisors, documenting details, and submitting items per hotel policy.

REQUIRED SKILLS AND ABILITIES: 

• Exceptional written and verbal communication skills.
• Strong analytical and critical-thinking abilities.
• High emotional intelligence and interpersonal effectiveness.
• Proven ability to influence and collaborate across levels and functions.
• Strong organizational skills with attention to detail and follow-through.
• Demonstrated ability to manage multiple priorities in a dynamic environment.
• Detail-oriented with a focus on quality and consistency. 
• Maintains discretion and respects guest privacy. 
• Delivers work that meets high cleanliness and service standards. 
• Interacts with guests in a professional and courteous manner. 
• Able to read product labels and communicate effectively with guests. 
• Basic English reading, writing, and speaking skills preferred. 

EDUCATION, TRAINING AND EXPERIENCE:

• Legally authorized to work in the United States. 
• Previous hotel housekeeping experience a plus, but not required.

WORKING ENVIRONMENT AND CONDITIONS

• Worker is subject to indoor and outdoor environmental conditions, including extremes in heat and cold.
• Subject to noise, and vibration.
• Subject to hazards (moving mechanical parts, electrical current, scaffolding, exposure to chemicals).
• Subject to atmospheric conditions affecting respiratory system or skin (fumes, dusts, mists, gasses, poor ventilation).
• Subject to oils and other cutting fluids
• In certain situations, could be required to wear a respirator.

MENTAL AND PHYSICAL REQUIREMENTS

• Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
• Heavy work, exerting up to 100 lbs. of force occasionally.

EQUIPMENT AND TOOL

• Cleaning Equipment
• Cleaning trolley/cart 
• Vacuum cleaner 
• Mop and bucket 
• Dust mop 
• Wet floor signs 
• Duster 
• Scrubbing pads 
• Toilet brush 
• Chemicals
• Glass cleaner 
• Multi-purpose cleaner 
• Disinfectant 
• Floor cleaner 
• Toilet cleaner 
• Furniture polish (if applicable) 
• PPE
• Gloves 
• Safety shoes 
• Face mask (when required) 
• Safety goggles (when handling chemicals) 

CULTURAL FIT AND VALUES
Embodies our FORT values—Fun, Ownership, Respect, and Teamwork—by fostering collaboration, transparency, and a service-oriented mindset toward both the organization and the community.