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Pump Product Coordinator

Job Overview

A.Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, pumps and water systems, natural gas valves and meter bars. The fifth generational company is privately owned and has a history of providing quality products since its founding in 1856.

Summary:

Provide customers, territory managers, and Customer Service technical information, pricing, and delivery of pump products. Manage return goods including warranty claims. Facilitate product development by working with Engineering, PIC, Production, and Purchasing on pump related projects. Collaborate on the development of new products including market research, technical manuals, and bulletins.

 Responsibilities:

• Evaluate new products requests and determine which products would be a good addition for the company. Prepare new product proposals in a report form that details forecast and profitability. Initiate change order request for products changes as needed.
• Facilitate pump products meetings as needed.
• Lead customer service training sessions and AYU course creation.
• Manage the marketing of new product introductions which includes releasing new product bulletins, updating price lists, catalogs, and websites. Work with purchasing and vendors on private labeling, certifications, and warranty issues.
• Process return goods, manage warranty claims, approve or disapprove credit claims, provide defective material reports, and issue credit memos.
• Provide technical assistance with sizing pumps, installation procedures, troubleshooting, performance, and repair parts of pumps and pump related products.
• Work with appropriate departments on handling customer concerns or requests, which may include billing questions, incorrect shipments, orders/material lost in transit, incorrectly ordered material, defective product, and returned goods material.
• Collaborate with the Pump Product Manager on projects, new product development, promotional programs, training, etc.
• Attend trade shows and customer visits/training as required
• Other duties as assigned.

Required Qualifications:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Product development or project management preferred.

All internal applications should be submitted by 4:00 PM on Monday, May 8^th, 2023.

Excellent compensation and benefit package offered. Health and drug screen required. Equal Opportunity Employer.