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Services Director / Program Operations

Area Residential Care

1 Positions


Posted On 03/07/2024

Job Overview

Looking to take the next step in your career? Area Residential Care is seeking experienced candidates for its Services Director role. If you have a passion for service and experience providing program management in human services, this could be the opportunity you're looking for!

The Services Director provides oversight of agency program operations to ensure all consumers receive quality, person-centered services through support and leadership of the team responsible for managing residential, day programming and case management services. Responsibilities include:

  • Services Programming,

  • Program Oversight and Improvement,

  • Reporting, and

  • Serves as HIPAA Privacy Officer.

The position reports to the Executive Director of the agency and is an integral part of the Executive Team.

To Apply:

For consideration, send a current resume and 3-5 professional references to:

Catherine Kutka, Human Resources Director

Salary Range: $49,924.51 - $61,018.43 per year based on experience and education.


  • Retirement savings plan with employer match

  • Dental, vision & health insurance

  • Employer provided life insurance

  • Employer provided disability leave

  • Paid time off

  • Free employee assistance program (support for wellness, financial, legal, caregiving, substance abuse, professional development, and more)

  • Employee referral program


Qualified applicants will have:

  • A BA/BS in human services-related field.

  • 5+ years’ program management experience in human services.

  • Clear and effective verbal and written communication skills.

  • Basic understanding of licensure, certification, and accreditation processes.

  • Experience with program evaluation.

  • High level of proficiency with Microsoft 365 (MS Office).

  • Valid driver's license and insurance required.

Highly qualified applicants will have:

  • Master’s degree in human service, public administration, nonprofit or program management related field.

  • Experience working with persons with developmental disabilities.

  • Experience with licensure, certification, accreditation, and funding streams for services to persons with developmental disabilities.

The selected candidate is required to successfully pass a background check and complete a pre-employment physical and drug screen as a condition of employment.

Why Area Residential Care? We are a private non-profit organization dedicated to ensuring that every individual has the opportunity to live, work, and participate in a supportive and accessible community. Join a team of employees that are passionate about the work we do and the individuals we support! 

Area Residential Care provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, familial status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Primary Contact


Catherine Kutka

HR Director, Human Resources












Job Details


Health Care
Human and Social Services


Dubuque, IA


First Shift

Job Type



Full Time


$49,924.51 - $61,018.43


Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)





1-2 Years

Company ID


Job REQ #


# Positions


Start Date


End Date


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Area Residential Care

About the Company

Who We Are

Area Residential Care is a private, non-profit, 501(c) 3 organization, created in 1968 by a group of parents and other interested parties. Its mission is to empower people with intellectual disabilities to achieve their highest quality of life. From its inception, Area Residential Care’s purpose has been to provide community-based services for persons with intellectual disabilities. The organization has grown over the past 40 years to serve an average of 250-275 people with disabilities annually; providing residential, vocational, and day services in Dubuque and Dyersville communities.

Through a variety of community-based residential and vocational programs, Area Residential Care helps people with disabilities become active, participating members of the community. Giving people with disabilities choices about where and how they live, work and socialize with their non-disabled peers is the essence of Area Residential Care’s purpose.


It is the vision of Area Residential Care that every individual has the opportunity to live, work, and participate in a supportive and accessible community.


It is the mission of Area Residential Care to empower people with intellectual disabilities to achieve their highest quality of life.


Area Residential Care is committed to the following values that support our vision and mission statement.

  • Every person has rights and the responsibilities associated with them.
  • Every person is to be treated with dignity and respect.
  • Every person has unique needs and preferences that influence the choices he or she makes about his or her life and services.
  • Every person is to be provided the opportunity to live, work and participate in recreational activities in the community as the natural environment.
  • Every person is to be provided with encouragement, opportunity and supports to live life to the fullest.
  • Every person is to be given the opportunity to provide direct feedback on his or her satisfaction with services, and given a prompt response to concerns.