Job Overview

Job Category:

Quality Management

Schedule:

Full time

Job Description:

PURPOSE
The Quality Assurance Supervisor is responsible for implementing and maintaining a quality management system. The supervisor will develop a problem-solving system to address the daily quality concerns of Door operations. This position will prepare the location for ISO compliant business systems. This position will drive operational excellence principles across all Door functions at the Dubuque facility to achieve continuous improvement of processes and metrics, working with the Process Improvement Manager, Supply Chain Manager, Production Supervisors, and Warehouse and Logistics Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Follows through on set processes and ensures adherence to best production practices and product quality standards.

Work in conjunction with the Production Supervisors on product quality.

Act as liaison between production, engineering, and customer service to prioritize quality concerns and improve quality products.

Reviews customer configurations and/or drawings and ensures consistent compliance to customer order.

Provide information internally to Design Engineering and Supply Chain regarding repeated quality issues in terms of production, installation, service, etc.

Adheres to and implements quality and process improvement plans, programs and procedures as developed with the department manager.

Develop and prepare key management reports, including Monthly Quality Reporting, based on data developed or provided by others, to track organizational performance to key quality metrics.

Prepare and coordinate training of all current and all new employees on documented quality procedures.

Coordinates the investigation of recurring problems and recommends/develops process corrective actions.

Must be able to use small quality hand tools such as calipers, etc.

Must be able to read and interpret blueprints.

Must be able to balance competing priorities and prioritize impactful projects.

Performs process audits of production and support functions to identify gaps and validate effectiveness of improvement activities.

Helps ensure quality of the manufactured and purchased products.

Working in conjunction with Production Supervisors, directs quality team to train production employees, maintains and deploys internally the supplier quality development process in conjunction with the Supply
Chain team.

Deploys and maintains the quality management system. Act as management representative for ISO program.

Audit business processes to ensure compliance to the management system.
Encourages employee engagement in problem solving activities.

PRINCIPAL ACCOUNTABILITIES
Develop and prepare accurate data and review summaries with Design Engineering, Manufacturing, Supply Chain, and other departments as required.

Inspect and test non-conforming parts to determine disposition.

Lead quality meetings.

Provide descriptions, documentation, and recommendations to Supply Chain team regarding quality concerns.

Coordinate with Supply Chain Manager to visit and audit key suppliers to drive improvements in supplier performance of quality, cost, and delivery.

Working with Supply Chain team, ensure proper and timely disposition of non-conforming components.

Work with Design Engineering and Manufacturing to facilitate product and process improvements consistent with Lean Manufacturing practice.

Manages and maintains quality database including the status of each quality improvement issue and resolution the resolution including QIR, QAR, and ECNs.

Conduct trend analysis of quality concerns and communicate to Operations leadership.

SUPERVISORY RESPONSIBILITIES
May manage 3 – 6 quality professionals. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities include planning, assigning and directing
work; appraising performance via the development of measurable objectives; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIAL QUALIFICATIONS
Six sigma training/certification or equivalent problem-solving experience is preferred.

Demonstrated leadership in implementing Lean Manufacturing protocols.

EDUCATION and/or EXPERIENCE
Bachelor’s degree and minimum 5 years’ experience or equivalent combination of education and/or experience in a manufacturing environment.

The individual must be well organized, with excellent written and verbal communication skills.

Working knowledge of Lotus Notes, Microsoft Office, and JD Edwards is
desired. Basic understanding of Excel including charts, graphs, and data analysis.

 

Addition Job Information

N/A

Company Description:

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment.  Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.  We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.