Receptionist

Job Overview

1. Customer Service:
   • Greet clients upon arrival, provide excellent customer service, and ensure they feel welcome.
   • Address client inquiries and assist with product and service information.
   • Help clients with scheduling, rescheduling, or canceling appointments.
   • Manage waiting times and keep clients informed about any delays.
2. Appointment Management:
   • Answer phone calls and emails to book, modify, or cancel appointments.
   • Maintain an organized appointment calendar, ensuring all booking details are accurate.
   • Confirm appointments with clients ahead of time, reducing no-shows.
   • Assist in managing stylist or beautician schedules.
3. Administrative Tasks:
   • Handle payments, process transactions, and manage point-of-sale (POS) system.
   • Maintain records of client visits, preferences, and special requests.
   • Prepare and organize client forms, service logs, and other necessary documents.
   • Ensure cleanliness and orderliness of the reception area.
4. Support for Salon Team:
   • Provide general administrative support to stylists, colorists, and salon management.
   • Ensure necessary supplies and equipment are stocked and ready for use.
   • Assist with inventory management, restocking products when needed.
5. Marketing & Promotion:
   • Help promote salon services and products to clients.
   • Encourage clients to book future appointments or sign up for loyalty programs.
   • Assist in distributing promotional materials or managing social media campaigns.

• Communication Skills: Must have excellent verbal communication skills to interact with clients, staff, and vendors.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a busy environment.
• Customer Service: Strong customer service skills with a friendly, approachable attitude.
• Technical Skills: Proficiency with booking systems, POS systems, and basic computer programs (e.g., Microsoft Office, email, etc.).
• Detail-Oriented: Accuracy in handling appointments, payments, and client records.
• Experience: Previous experience in a customer service or administrative role (preferably in the beauty or salon industry) is a plus.

• Ability to stand for long periods.
• Ability to lift and carry light supplies and materials.