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Receptionist - Full-Time

Medical Associates

1 Positions

ID: o4Qlnfwm

Posted On 06/27/2023

Job Overview


Medical Associates Clinic is hiring a Full-Time Receptionist to provide customer service to our patients while working in a close team of receptionists, clinical staff, and providers!

Pay and Benefits: $16.50+/hr. with full benefits package worth $20,000+ including:

  • Pay raises at least annually
  • Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
  • 401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
  • Flexible Paid Time Off Program (24 days off/year)
  • Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
  • Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

This position will require a high attention to detail while working at a fast pace on the computer, phone, and with our patients. Ideal candidates have some experience with office administrative duties, and are known for always providing above and beyond patient/customer service with a smile. This person should also be flexible, willing to learn, and will jump in where needed.

Primary schedule: Rotating shifts Monday - Friday between the hours of 6:45am -5:30pm, full benefits eligible!

Location: Either East Campus or West Campus in Dubuque, IA. Desk placement will rotate according to scheduling needs.

Essential Functions & Responsibilities:

  • Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
  • Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.
  • Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.
  • Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.
  • Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.
  • Learn the detailed computer, phone, scheduling and registering systems used on a daily basis. Medical Associates provides an in-depth training program for all new employees.
  • Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

Other Skills: Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience.

Physical Aspects:

Reaching - Extending hand(s) and arm(s) in any direction.

Standing - Particularly for sustained periods of time.

Walking - Moving about on foot to accomplish tasks, particularly for long distances.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Environmental Conditions:

None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

Primary Contact


Careers at Medical Associates











Job Details


Clerical/Office Administration
Customer Service
Health Care


Dubuque, IA

Job Type



Full Time


Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)

Company ID


Job REQ #


# Positions


Start Date


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Medical Associates

About the Company

Our mission is to provide superior healthcare and an excellent patient experience.

Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice.  Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.

In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.

Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville,  Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.