Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

Join the MercyOne Family! We are looking to hire a Business Office Coordinated Support.

As a Representative I at MercyOne, you will be Responsible for providing patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus:

• Researches, collects & analyzes information.

• Identifies opportunities, develops solutions, & leads through resolution.

• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

• Responsible for distribution of analytical reports. 

Process Focus:

• Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis:

• Research & compiles information to support ad-hoc operational projects & initiatives.

• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Schedule:

• Full Time 36 hrs a week, Monday – Friday 8am – 5pm, no holidays or weekend.

Qualifications:

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.