Guest Associate

Job Overview

The National Mississippi River Museum & Aquarium is an outgrowth of the Dubuque County Historical Society, which also operates the Mathias Ham Historic Site, is home to the National Rivers Hall of Fame, and supports a national outreach program called RiverWorks Discovery.

Make guests’ experience special by being a friendly face of the Museum & Aquarium team. Guest associates split their time between taking care of guest admission at our box office as well as working concessions and starting movies in our 3D/4D theater. An ideal candidate is someone with exceptional service skills, feels comfortable interacting with guests, delivers accurate information to guests, works well on a team, and positively portrays the organization. This position offers a flexible work schedule and requires weekday, weekend and holiday hours.

The Dubuque County Historical Society and its properties, the National Mississippi River Museum & Aquarium and Mathias Ham Historic Site, are committed to embracing diversity, practicing equity, and ensuring accessibility and inclusion. We continually strive to achieve a welcoming environment in all our spaces, where our staff and community feel reflected and valued for their unique perspectives and backgrounds. DEAI values guide and impact all the decisions the museum makes, both internal and external.

Primary duties

• Work at the museum box offices and theater to assist guests in making purchases and answering questions about their visit
• Sell concessions at the museum’s 3D/4D theater
• Strive to create a positive guest experience for all visitors to the Museum & Aquarium
• Be familiar with Museum & Aquarium exhibits, experiences, and operations
• Assists with and setting up memberships
• Checks in tour groups and other special admissions

Qualifications

• Highly qualified candidates are preferred to have previous experience in customer service and/or cash handling, but not required.
• Must be able to read, write, and speak the English language.
• Must be able to perform any physical demands of job duties, either with or without reasonable accommodation. These demands may include periods of standing, reaching, kneeling, pushing, pulling, carrying, lifting, or moving objects 25 lbs. or less.
• Final candidates will be subject to a reference and background check.

How to apply

To learn more, visit www.rivermuseum.org/apply.  Apply by emailing your application or resume, cover letter, and references to apply@rivermuseum.org or by delivering them in person to 350 E. 3rd St., Dubuque, IA.

Research suggests that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that any applicant is able to meet all of the qualifications for a given role. Therefore, if you are drawn to this position and feel your strengths would be an asset to the organization, we highly encourage you to apply.