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Retail Customer Service

Job Overview

DEPARTMENT: C-Store Staff

POSITION: Teammate

REPORTS TO: Manager, Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a teammate for Kwik Stop, you will be a key member of our retail team.  Work hours may vary at times due to business necessity.  Minimal travel may be required for activities such as but not limited to other stores or training.  Other duties may be fairly assigned.

ABILITIES:

Must possess excellent guest service skills with the ability to effectively interact with Managers, other teammates and guests while maintain a teamwork attitude.  Must possess a positive and welcoming disposition both in person, on phone, and electronic communications.  Must have ability to multi-task, maintain composure in stressful situations, ne honest, confidential, trustworthy, and respectful, flexible, and demonstrate strong work ethic.

REQUIREMENTS:

Must be able to stand for prolonged periods of time while working; must be able to perform physical activities, such as, but not limited to, lifting (up to 50 lbs unassisted), bending, standing, climbing, or walking.  The teammate must have a keen eye for service, cleanliness, urgency awareness, and the needs of guest.  May have to manage several projects at one time, may be interrupted frequently to meet the needs and requests of guest.  The teammate may find the environment to be busy, noisy, distracting, and will need to apply excellent organizational, time management and stress management skills to complete required tasks daily and follow task and checklists assigned.  Must be able to complete and pass any required pre- employment testing or abilities assessments.

• Use good judgement and sensitivity in all situations
• Comply with all rules, policies, and procedures uniformly, fairly, and in a timely manner
• Responsible for attending store meetings.
• Responsible for cleanliness, friendliness, safety, consistency, and speed of service.
• Responsible for following cash handling procedures.
• Responsible for understanding various operations within a store, including but not limited to guest and food service
• Ensure you are in proper attire.
• Responsible for reading and abiding by all communications pertaining to the store.
• Take pride in and uphold the company culture at all times and at all locations.
• Promote kindness.
• Promote and have fun in your work