Sales Coordinator

Job Overview

Q CASINO + RESORT

Sales Coordinator

BASIC FUNCTION

The Sales Coordinator will support the sales team by assisting in the planning, coordination, and execution of events and bookings at Q Casino + Resort. This role involves managing client communication, ensuring timely follow-ups, preparing sales materials, maintaining accurate records, and providing excellent customer service to ensure smooth and successful operations of sales-related activities. 

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Director of Hospitality Sales

SPECIFIC DUTIES AND RESPONSIBILITIES
 

Sales & Event Coordination

• Assist the sales team in managing leads, proposals, and contracts.
• Prepare and distribute sales and event-related materials, including proposals, agreements, and brochures.
• Coordinate and manage smaller, straightforward events; support the Director of Hospitality Sales on larger or more complex events.

Client Communication & Service

• Serve as the primary point of contact for assigned clients, ensuring timely follow-up and clear communication.
• Gather required client information, confirm event details, and respond promptly to client inquiries.
• Schedule and conduct site tours, appointments, and client meetings, independently for smaller events and jointly as needed.

Systems, Reporting, & Internal Coordination 

• Maintain accurate client, contract, and event records in the Caterease system.
• Communicate event details and timelines with internal departments, including Food & Beverage, Operations, Hotel, Marketing, and Entertainment.
• Track and report basic sales activity, bookings, and revenue information.

Sales Initiatives & Professional Responsibilities

• Support trade shows, networking events, and other sales initiatives.
• Participate in internal sales and revenue meetings as requested.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Perform other related duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

• Degree in Business, Hospitality, Marketing, or a related field preferred, or equivalent work experience.
• 1-3 years of experience in sales coordination, event planning, hospitality, or a related field preferred.
• Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook. 
• Experience with event management or sales systems such as Caterease preferred; training will be provided. 

STANDARDS OF PERFORMANCE

• Demonstrates strong customer service and professionalism in all client and internal interactions. 
• Maintains accuracy and attention to detail in sales materials, contracts, and systems. 
• Effectively manages multiple priorities and deadlines in a fast-paced environment. 
• Communicates clearly and follows through on commitments. 
• Works collaboratively with internal teams to support successful event execution. 
• Demonstrates flexibility in support of business needs, including non-traditional hours, evenings, and weekends as required.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to remain seated and work at a computer for extended periods.
• Ability to move throughout the property and event spaces as needed.
• Ability to lift and carry up to 20 pounds.
• Ability to maintain focus and manage multiple tasks and priorities.
• Ability to communicate effectively with clients and team members.

WORKING ENVIRONMENT AND CONDITIONS

• General office environment with occasional visits to event spaces.
• May involve exposure to smoke or loud environments during event setup or execution.
• Occasional travel may be required for business-related purposes.

EQUIPMENT AND TOOLS

• General office equipment including but not limited to:
• Computer
• Printer
• Telephone
• Copier.