Sales Development Program Associate

Job Overview

POSITION OVERVIEW:

The Sales & Business Development Program is an exciting career development rotation geared toward eventual promotion to a Sales Representative or eCommerce Account Manager position in one of Flexsteel’s US Markets. Selected candidates will join the Flexsteel team at our Corporate Headquarters location (Dubuque, Iowa) embarking on a developmental rotation that includes assignments  in Customer Care, Retail Development, Product Development, eCommerce Account Management, and Sales.

Sales Development Program participants will also explore other areas of the business like Operations, Finance, and Manufacturing all culminating in a comprehensive understanding of the business. Development Program employees will work directly with a Flexsteel Sales Rep or Account Manager to gain an understanding of the sales and promotions functions, including how to drive sales growth, distribution partner relationship management, and to provide a better understanding of Flexsteel’s commitment to customer focus. This program is designed to provide associates an opportunity to demonstrate performance deserving of promotion to the Sales Representative or eCommerce Account Manager role.

DUTIES & RESPONSIBILITIES:

• Successfully complete an extensive rotational program, including but not limited to:
  • Customer Care: Resolve Customer emails and phone calls, enter and maintain orders, process warranty claims, work with other functional areas to manage orders.
  • Product Development: Learn and support processes that lead to the development and launch of new products and enhancements of existing products.
  • Sales Operations: & Retail Development: Successfully support our strategy to deliver programs, tools, and training to our Sales Team and Retailers across the country.
  • Marketing: Complete assignments to develop understanding of marketing support materials, programs, creative services, etc.
  • Other: Exposure to key processes in Finance and Operations.
  • Field Sales: Work closely with assigned Flexsteel Sales Reps, develop and execute a plan to support and drive sales with an assigned portfolio of accounts.
• Successfully complete critical Sales, Marketing, and / or Product Development projects.
• Prepare, review & distribute reporting as required to ensure customer deliverables are met.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• A strong understanding and commitment to customer focus.
• Bachelor’s degree required
• Ability to travel up to 50%-75%.
• Eventual relocation to a Flexsteel chosen market.
• Intense Customer focus.
• Excellent communication & presentation skills, both written and verbal.
• Proficient use of Microsoft Outlook, Word, PowerPoint & Excel
• Ability to work cross functionally to develop effective, creative solutions.
• Capability to effectively manage multiple tasks to timely resolution.