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Sales Support Representative

Job Overview

Sales Support Representative
As a Sales Support Representative, you play a pivotal role in ensuring seamless communication and assistance for our dealers and distributors across various market divisions. Your primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. You will collaborate closely with Sales Division Managers to maintain effective customer relationships and uphold service standards.

Key Responsibilities:

• Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions.
• Process orders accurately and efficiently, ensuring timely entry and follow-up.
• Provide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriate.
• Monitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely delivery.
• Identify and provide replacement part numbers for equipment, resolving queries promptly.
• Analyze and process return requests in accordance with company policies and procedures.
• Assist customers with equipment-related issues, offering technical support and troubleshooting assistance.
• Liaise with service centers or distributors to address end-user customer needs effectively.
• Manage online parts orders, fax orders.

Requirements:

• Strong organizational and time management skills.
• Ability to multitask, work independently, and as part of a team in a flexible environment, demonstrating attention to detail and confidentiality.
• Excellent communication, organizational, and typing skills.
• Strong computer skills: Outlook, Excel, Mapex, CRM (infor)
• Strong work ethic.
• Ability to handle stress while operating with a sense of urgency and good judgment.
• Ambitious, quick learner with a positive and friendly attitude.
• 2-year degree preferred not required

Daily Expectations:

• Clock in and maintain presence at your desk during scheduled working hours.
• Log into designated phone lines to handle incoming calls from Mi-T-M dealers and end users.
• Collaborate with fellow Sales Support Representatives to ensure continuous phone coverage.
• Work closely with other departments to enhance overall customer satisfaction.

Hours: Monday through Friday, Rotating schedule 7:30-4:30. Overtime as required Hourly position

Equal Employment Opportunity (EEO) Statement: Mi-T-M Corporation is an equal opportunity employer and is committed to providing employment opportunities to all qualified candidates without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We promote diversity and inclusion in our workforce, offer reasonable accommodations for individuals with disabilities, and ensure that all aspects of employment at Mi-T-M Corporation are free from discrimination.