Senior, Workforce Management Planning and Scheduling Analyst

Job Overview

Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?   

McGraw Hill, the leading provider of digital and print educational solutions, is looking for a Senior Workforce Management Planning and Scheduling Analyst.  The Senior Workforce Management Planning and Scheduling Analyst is responsible for forecasting, scheduling and planning volume and staffing needs across multiple lines of business within Customer Experience.  Responsibilities include providing short-term and long-term interval forecasts (30 minutes, daily, weekly, monthly, etc.), monitoring domestic and outsource partner performance for multiple channels (calls, cases and chats) and working with the vendor on optimal staffing levels while staying in budget.

.

This is a remote position open to applicants authorized to work for any employer within the United States.

What you will be doing: 

What you need to be considered:   

Here’s what we offer:   

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions. 

The pay range for this position is between $,000 - $,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefits offerings.  

McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49138