Service Clerk

Position Specifics:

Department: Service

Reports to: Service Manager/Location Manager

Supervises: None

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. General support to location parts and sales departments.

Responsibilities:

• Maintain hours for hourly employees and report all PTO for biweekly payroll.
• Fields internal and external customer inquiries to the Service Department.
• Assists Service Manager in his absence with opening work orders as needed.
• Monitors workorder process for timely invoicing of work completed.
• Maintains Service Department filing and records.
• Maintains accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Backup answering of incoming phones calls and directing to department needed.
• Other duties as assigned by management

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience