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Service Coordinator-Billing

Sedona Staffing Services

1 Positions

ID: 89F32368E0624ED5BD9B

Posted On 05/23/2022

Job Overview

SERVICE COORDINATOR

DIRECT HIRE: ONSITE

SALARY: $50K-$55K/YEAR

This position is two-fold: Service Coordinator and Service Billing Specialist. As a Service Coordinator, you will work directly with customers to provide quality service as part of the Team to ensure our customers receive the services needed in a timely and organized fashion. As a Service Billing Coordinator, you will be responsible for overseeing the service billing process for our customers in a timely and accurate manner.

 

General Requirements:

1-3 years of industry experience related to customer service, scheduling and billing.

Strong team member with positive attitude and persistence to excel.

Able to assess the service needs of our customers and provide direction for service team in resolving customer issues.

Strong communication skills, including writing, speaking and active listening.

Proven superior customer service skills, including interpersonal conversations, patience and flexibility.

Good problem-solving and critical thinking skills.

Strong organization, time management and prioritization skills a must

Answer telephone and respond to customer needs timely and professionally.

Effective and accurate computer skills needed to perform lookup and create/maintain service orders.

Proficiency in MS Office (MS Excel & MS Word, in particular)

Must possess a valid driver’s license.

 

Responsibilities:

Review work orders for complete and accurate information

Determine work order requirements and priority. Communicate those requirements with Shop and Parts managers.

Process daily work orders and warranty claims in a timely and accurate fashion.

Maintain service board daily and report variances as needed with appropriate team members.

Present as primary point of contact for all service for internal and external Harris customers.

Ensure customer is given the necessary services and follow up to fill their ongoing service needs.

Monitor customer service contracts and equipment inspections in timely fashion to insure our equipment, as well as that of our customer, is meeting expectations.

Identify and implement process improvements to improve the customer experience as well as improve overall efficiency targets.

Conduct customer survey and report results to management team.

 

Please email resume to nikki@careerpros.com

Sedona Staffing Services is an Equal Opportunity Employer

 

Primary Contact

345401

Sedona Staffing

Human Resources,

563-556-3040

Phone

Phone

Phone

Fax

info@careerpros.com

Email

True

True

True

Job Details

Categories

Arts and Entertainment
Customer Service
Management/Executive
Sales/Service
Skilled Labor Trades

Location

Peosta, IA

Job Type

Employee

Full/Part

Pay/Salary

50000.00

Company ID

352

Job REQ #

89F32368E0624ED5BD9BC599B6931F0C_21

# Positions

1

Start Date

20220523

End Date

20220529

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Sedona Staffing Services

About the Company

Sedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm.  We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.

In summary, Sedona specializes in finding the right fit for both job seekers and businesses.

Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.

Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.