Service Manager

Job Overview

Kordell Truck & Trailer Sales of Dubuque, IA is looking for a Seasoned Service Manager to assist us in building a new shop and growing our presence in the community!  We are an Independent Dealership providing access to a premium selection of the newest pre-owned semi-trucks professionally detailed with the latest technology available on the used truck market. The Service Manager will be responsible for the control of our shop including day-to-day operations, overall growth, financial management, and customer satisfaction.

Essential Duties and Responsibilities:

· Assist in getting shop to be revenue producing, generating revenue out of service/parts.

· Open shop to outside public.

· Establish annual & monthly budgets and expense reports to align with company objectives.

· Establish operating goals and needs to increase the profitability of the Service Department.

· Create marketing plan to start/increase service sales & develop business relationships within the field.

· Assist us in determining the needs of the new shop.

· Prospect new customers by traveling to customer locations on a regular basis promoting our Service Department.

· Maximize Fullbay utilization.

· Establish efficiency bonuses with our diesel technicians.

· Establish after-market parts relationships.

· Assist in the recruiting of diesel technicians.

· Resolve employee issues and conflicts.

· Follow all OSHA and safety guidelines.

Requirements:

· Must have experience in the Class 8 Heavy Duty Truck Industry.

· Excellent customer service & leadership skills and ability to positively motivate employees.

· Positive attitude and strong managerial & organizational skills.

· Experience with work planning and scheduling.

· Thorough knowledge of safe working practices, DOT, OSHA, and other state & federal regulations.

· Ability to work in a fast-paced environment and adapt to change quickly while leading others.

· Must allow flexibility in work schedule to work additional hours when needed.

· Requires previous supervisory experience.

· CDL preferred.

Benefits:

· Competitive salary plus additional bonus opportunities based on productivity, efficiency, and profitability

· Medical Insurance with 50% company paid premiums

· Dental and Vision Insurance

· 100% company paid Short- & Long-Term Disability and Life Insurance benefits

· 401(k) plan with immediate eligibility

· Vacation, paid holidays and personal days