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Service Manager

Bodensteiner Implement Co

1 Positions

ID: TFZQRHhyNzQrMW15SlFz

Posted On 03/12/2024

Job Overview

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Location: Cresco, IA

Type of Employment: Full-Time

Position Specifics:

Department: Service

Reports to: Corporate Customer Support Manager, General Manager

Supervises: Service Clerks/Writers, Service Technicians and Service Staff

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

  • Must be effective at managing people in a fast-paced environment.
  • Actively solicits sales of repair services, maintenance plans and similar programs to sell customer labor.
  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Assists in creating annual Service Department goals, in alignment with the organization’s financial and operational objectives.
  • Communicates with customers and sales department, including quoting repair estimates, and generally keeps customer informed as work progresses to ensure customer satisfaction.
  • Assists in coordinating customer clinics and related promotional events
  • Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Assists in recruiting, staffing and employee development activities for employees reporting to this position

Experience, Education, Skills and Knowledge:

  • 3+ years experience in Service Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience

Apply Now

Please contact Karla Baumler, Human Resources Manager, at baumlerk@bodimp.com for more information.

Primary Contact

345437

Karla Baumler

Human Resources Manager,

563-382-2961

Phone

Phone

Phone

Fax

BaumlerK@bodimp.com

Email

True

False

True

Job Details

Categories

Management/Executive

Location

Monticello, IA

Job Type

Employee

Full/Part

Full Time


Qualifications

Education

High School/GED

Company ID

916

Job REQ #

TFZQRHhyNzQrMW15SlFzV2xUemkrK2xXTDYzbVRvdGhNWUtBNlF5VkxDaEVUbDV6U2xLOVlRZHBybXBkcU1qSnExUFBoMmFMRzU4c1BGRTAwb2pkV3c9PQ==

# Positions

1

Start Date

20240312

End Date

20240604

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Bodensteiner Implement Co

About the Company

Bodensteiner Implement Company operates John Deere retail locations serving more than 12 contiguous northeast Iowa counties through 10 retail locations. Bodensteiner's holds contracts with John Deere for Agriculture Equipment, Commercial and Consumer Equipment, and Commercial Worksite Products, in addition to other strategic product partnerships. We are proud to be a John Deere dealer and take pride in servicing our customers beyond their expectations. We want to be the most successful John Deere dealership in the region. Emphasizing proficiency, profit, and esteem, we will work to prosper in every area of corporate development.

If you're the kind of person who strives to do great work, excels in creative environments, thrives in teams, and lives from problem solving- this is the place for you. At Bodensteiner Implement we aspire to provide a rewarding and enjoyable atmosphere which promotes personal satisfaction and team success. We will foster an environment of open communication and company solidarity. And you would be rewarded in ways that matter; through opportunities for career growth; through experience in an inclusive, diverse culture; and through our outstanding compensation and benefits offerings.
Please contact Karla Baumler, Human Resources Manager, at baumlerk@bodimp.com for more information.