Service Specialist

Job Overview

SISCO is seeking a customer-focused Service Specialist to handle inquiries related to claim status and employee benefits. This role involves researching information across various systems and ensuring accurate documentation of customer interactions.

Location: Dubuque, Iowa

Key Responsibilities:

• Respond to customer inquiries regarding claims and benefits with a focus on one-email resolution
• Accurately communicate benefit and claim details to ensure a positive customer experience
• Use internal systems to research information and document interactions
• Prioritize workload and follow-ups to support timely claim processing
• Maintain schedule adherence and availability for incoming calls

What We're Looking For:

• Strong verbal and written communication
• Ability to prioritize tasks and meet deadlines
• Professional demeanor and attention to detail

Experience:

• High school diploma or equivalent experience
• Previous customer-facing experience preferred

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

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