Service Technician (UN244)

Job Overview

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

To perform appliance service, including repairing appliances and other related functions to support gas distribution and service operations in a safe, customer-oriented manner. May support operations teams as needed

Pay Range: $33.68 (Determined by the current Collective Bargaining Agreement)

Reporting Relationship: Field Operations Supervisor

Location: York, Nebraska
*Ideal candidate lives within 25 miles of Aurora, Nebraska.

Essential Functions:
•    Repair and adjust residential, commercial and industrial appliances and equipment to ensure efficient operation.
•    Install meters, regulators and control systems to comply with code specifications.
•    Locate and repair gas leaks at customer’s premises to assure safe delivery of natural gas.
•    Check and repair or replace gas meters and regulators to assure accurate registration of gas usage and continuous service to customers.
•    Complete recordkeeping associated with service and repair functions to ensure an accurate information system is maintained.
•    Operate company vehicle and maintains parts inventory and tools according to company standard and policies to ensure the delivery of safe and efficient service.
•    Carry out some operations activities including utility line locating, meter investigations, and distribution system compliance activities.

Additional Responsibilities:
•    Employees assigned to this job will be expected to establish residence in the designated location no later than 90 days after accepting the job.
•    Participate in regulated and non-regulated company marketing programs.
•    Must work assigned shifts, on call, assigned holidays and overtime as required.

What Is Required:
•    High School Diploma or equivalent
•    Previous experience working with residential and commercial HVAC or appliance repair customers
•    Previous experience repairing residential appliances, especially those covered under the Company repair program
•    DL NUMBER - Driver License, Valid and in State Possess a safe driving record and the ability to be insured upon hire. 
•    EPA refrigerant license upon hire. 
•    Employees must successfully demonstrate relevant competencies through assessment methods as determined by the Company with reasonable inclusion of the union.
•    Ability to provide excellent service
•    Working knowledge of State of Nebraska HVAC and plumbing codes, as applied to service and installation of appliances.
•    Working knowledge of electronics and its application to control circuits and systems.
•    Must have working knowledge of HVAC equipment, the installation and service of appliances, venting systems, gas burning equipment and metering and regulating systems.
•    Must have working knowledge of safety procedures, practices and policies.
•    Demonstrated ability to understand control systems and read blueprints and wiring diagrams.
•    Must have positive customer relations orientation including the ability to communicate effectively with employees, customers and industry representatives.
•    Demonstrated basic operation of computers and business related software applications.
•    Participate in training internally, both field and classroom, and externally to increase job knowledge and competency.
•    Must obtain and keep current, applicable HVAC licenses and certificates as required.
•    Must be qualified to perform tasks as defined by the Department of Transportation and company procedures.
•    This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.

What Is Desired:
•    Associate's Degree in Heating, Ventilation, Air Conditioning and Refrigeration preferred

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package!  Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check.  If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com. 

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.  If you require reasonable accommodation, please visit  careers.blackhillsenergy.com for more information.