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Shared Services Coordinator - Full Time

MercyOne

1 Positions

ID: TRHEUS00659709MERCYO

Posted On 04/10/2026

Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

Responsible for the management of the marketing, sales and client activities for contracted services that support the overall growth strategy of the organization.  These contracts are for the delivery of clinical and non-clinical services to healthcare and other facilities in Mercy’s service area.  Promotes the use of Mercy’s services through the positive management of relationships in the administration of contracts for services such as pharmacy order verification, laundry, Dietitian consulting, EEG Technician services, and information systems.  Serves as the primary customer service and troubleshooting liaison for physicians and other clinical staff who access information systems from their offices or homes.  Works with internal department directors and administration to identify potential services that can be offered to area facilities. Develops and leads strategies for integration of Trinity Health clinical systems with systems of non-Trinity Health facilities.

Job Duties:

  • Identifies and develops business opportunities with potential customers. This includes physicians, physician office management and staff, nursing facility management and staff, Independent/Assisted living community management and staff, religious community management and staff, and other hospital management and staff.

  • Develops and promotes contracts for the delivery of clinical and non-clinical services to other health care facilities.

  • Prospects new clients through developing and implementing specific sales goals.

  • Strategizes for growth of non-contracted clinical services such as retail pharmacy, home health nursing, home medical equipment, and outpatient services. Identifies, establishes, and actively manages relationships with businesses and stakeholders in a manner that reflects the mission and values.

  • Collaborates with Mercy leadership and area businesses to identify opportunities to promote hospital services and secure contracts.

Minimum Qualifications:

  • Bachelor’s degree in business or a related field required.

  • Valid driver's license and ability to meet hospital-driving requirements.

Hours:

Full Time

40 hours/week

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Primary Contact

1758561232924

Amber Heppner

Talent Acquisition Partner ,

Phone

Phone

Phone

Fax

Amber.Heppner@mercyone.org

Email

True

True

True

Job Details

Categories

Clerical/Office Administration
Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1154

Job REQ #

TRHEUS00659709MERCYONEENUS

# Positions

1

Start Date

20260410

End Date

20260511

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MercyOne

About the Company

MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne — Dubuque has 263 beds while MercyOne — Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.

MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne' 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.

The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.

MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.