Slot Attendant

Q CASINO
POSITION DESCRIPTION
SLOT ATTENDANT

BASIC FUNCTION

• Ensures customer service aspects of slot operations to run smoothly

ORGANIZATIONAL RELATIONSHIPS

• Reports to:Operations Shift Manager and above

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures

• Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h

• Maintain effective working relationships with other departments and employees

• Ensures proactive customer service, personally resolving customer problems as required

• Performs ticket fills & jackpot payments per Internal Controls

• Authorizes slot payouts per Internal Controls

• Circulates the slot floor to make sure everything is clean and in working order

  • Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest

  • Help push in chairs and empty cups when needed

EDUCATION, TRAINING AND EXPERIENCE

• High School diploma or equivalency certificate

STANDARDS OF PERFORMANCE

• Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.

• Well organized, produces legible and accurate paperwork & possess good cash handling skills

• Willing and able to work non-traditional schedules, particularly nights and weekends

• Able to spend extended periods standing and walking

• Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy)

• Strong customer service skills, personality, and orientation

• Able to remain composed when dealing with irate customers

MENTAL AND PHYSICAL REQUIREMENTS

• Generally light, with occasionally medium work. Lifting up to 50 lbs.

• Standing for long periods of time

• Bending, stooping and crawling

WORKING ENVIRONMENT AND CONDITIONS

• Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment

EQUIPMENT AND TOOLS

• Various slot machines & their sub-assemblies

• Small hand tools