Strategic Account Executive

Job Overview

The Strategic Account Executive is the primary strategic and consultative contact for our clients and their business partners. The Strategic Account Executive works with and through other MedOne personnel to build strong relationships and provide value-added service offerings which attract and retain clients and business partnerships.

Essential Job Functions

• Develop and manage client and partner relationships to retain business and maintain high degree of satisfaction
• Conduct research and clearly, accurately, and concisely communicate findings to clients and partners
• Review client reporting for accuracy and successfully lead client and partner plan performance meetings
• Provide exceptional customer service and reduce operating costs through continuous improvements
• Develop new business opportunities with existing clients by promoting company products and services
• Manage profit and losses for each assigned account and manage to an operating budget, upsell targets, and sales growth goals
• Update contracts and review reporting to ensure exceeding of minimum contract standards
• Manage new client bids & proposal projects through assigned channel partners
• Ensure client-related projects and deadlines are met and completed with accuracy
• Manage Account Managers associated with book of business and train them to become technically qualified in a reasonable amount of time
• Coach and support staff through operational changes and personnel issues
• Lead and evaluate training programs, orientation, and personnel development
• Ensure delivery of excellent customer service through communication and cross functional teamwork with other internal departments

Other Job Duties

• Required to abide by all rules, regulations and policies of the employer
• Schedule travel, appointments and meetings
• Practical application of pharmacy benefit management knowledge
• Portray the company in a positive image
• Required to abide by all rules, regulations and policies of the employer

Work Hours

• Full-time position, minimum of 40 hours per week, salaried employee
• Must be able to travel up to 30%

Required Experience & Skills

• At least 2+ years of cumulative Account Management or equivalent client-facing experience in healthcare or PBM sector
• Bachelor’s degree
• Excellent organization, time management and multitasking sills (able to track and manage issues, ensure the right teams are engaged, facilitate comprehensive and timely issue resolution, conduct root cause analysis, etc.)
• Strong organizational, excellent verbal and written communication skills with emphasis on attention to detail
• Excellent customer service skills
• Strong ability to synthesize and analyze information from various sources to identify trends, opportunities, and risks
• Strong working knowledge of Microsoft Office products
• Work well in a team environment
• Must be timely, dependable and must notify supervisor of schedule changes
• Travel may require but is not limited to flights, overnight stays, local travel, travel on
  short notice and other travel deemed necessary by the Company
• Must possess a valid and current driver’s license
• Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured

Highly Preferred Experience & Skills

• Understand concepts of pharmacy benefit management operations
• Experience working with multiple intranet and extranet systems, CRM, or adjudication platform systems

Continuing Education Requirements

As needed for various certifications and licenses

Relevance for Compliance with ADA

None at this time

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.