Strategic Account Specialist

Job Overview

PRIMARY FUNCTION:

The Strategic Account Specialist is a solutions-oriented professional with exceptional customer focus. As the primary Flexsteel Headquarters contact for a portfolio of accounts, this role works closely with Flexsteel Sales Representatives and key contacts at large Home Furnishings Retailers to support profitable growth strategies. The Strategic Account Specialist is critical in delivering a customer experience that provides Flexsteel with a competitive advantage in the industry.

MAJOR DUTIES AND RESPONSIBLITIES:

• Execute processes to ensure that customer purchase orders are entered timely and accurately
• Work with operations to ensure that customer lead time commitments are consistently met
• Monitor and support successful execution of sold, stocking, and direct container program orders
• Work with Flexsteel Sales and other stakeholders to support new Retailer onboarding
• Partner with Flexsteel Sales Reps & Sales Leaders to drive sales strategies and promotions
• Respond to inbound calls and emails from Strategic Accounts and other customers as needed
• Identify and implement process improvements to enhance the customer experience
• Escalate appropriately within Flexsteel leadership to bring sensitive scenarios to resolution
• Performs other duties as assigned

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor’s degree preferred, Associate degree or equivalent required
• Experience in Customer Service, Supply Chain, or relevant role with intense customer focus
• Proficient use of Microsoft Outlook, Word, PowerPoint, and Excel
• Ability to work cross-functionally to develop creative, effective solutions