Q CASINO
POSITION DESCRIPTION

SURVEILLANCE OBSERVER

BASIC FUNCTION

To maintain a diligent watch over all Q Casino assets (Casino monies and property), maintain the integrity of casino activity by observing and reporting any activity that is in violation of the IRGC rules and regulations or Q Casino System of Internal Controls.

ORGANIZATIONAL RELATIONSHIPS

a)   Reports to:      Surveillance Supervisor

b)   Supervises:      N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

1. Perform observations of all Q Casino assets, personnel, and patronage.
2. Compose and compile observation logs and entrance/exit logs.
3. Maintain thorough knowledge of IRGC rules and regulations and Q Casino System of Internal Controls to insure employee and patron compliance.
4. Maintain constant knowledge of the functioning status of surveillance equipment.
5. Review video for evidence of rule infractions, money discrepancies, and/or criminal activities.
6. Maintain surveillance’s visual integrity of casino floor and sensitive areas by regular cleaning of Domes.
7. Occasional soft surveillance, when needed.
8. Monitor Table Games and report infractions and errors.
9. Prior computer experience required to create folders and files in a windows-based format.

EDUCATION, TRAINING AND EXPERIENCE

1. High School diploma required.

STANDARDS OF PERFORMANCE

1. Proficient hand-eye coordination. Must be able to switch cameras while maintaining visual contact.
2. Proficient oral and written communication skills.
3. Ability to operate multi pieces of equipment.
4. Ability to memorize large amounts of information.
5. Ability to understand the technical aspects of the job.
6. Ability to understand Table Game payouts and procedures.

MENTAL AND PHYSICAL REQUIREMENTS

1. Sedentary work.  Able to move up to 10 lbs.
2. Climbing, reaching, fingering, grasping, talking, hearing, and repetitive motion are physical requirements for this position.
3. Ability to climb a ladder or operate a scissors lift to service and repair surveillance equipment.

WORKING ENVIRONMENT AND CONDITIONS

1. Inside work with dim lighting.
2. Cool room temperatures.
3. May require occasional outdoor camera system service work.

EQUIPMENT AND TOOLS

a)   General office equipment including, but not limited to:

1. Keyboard and joystick.
2. DVR Network.
3. Two-way radio.
4. Computer.
5. Copier.
6. Office computer.