Job Overview

Employment Type:

Part time

Shift:

Night Shift

Description:

Position Hours are 11pm - 7 am on Friday and Saturday nights.

POSITION PURPOSE:

Department provides 24-hour/7 day a week operation/monitoring of communications center equipment and systems to hospital, client/tenants, affiliated on-campus and off-campus sites.  Provides informational services to general public, all campus and off-campus sites.  Responsible for greeting patients and visitors, providing directions to various areas in the hospital while promoting a positive public image for MercyOne Dubuque Medical Center. 

Provides mailing services and meeting room coordination to hospital, medical clinic, and affiliates. Provides system support for all beeper paging. Works under general supervision of Business Support Services Director/Coordinator.

Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

What you will do:

• Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne’s Mission and Values.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Performs other duties consistent with purpose of job as directed.
• Receives and routes incoming telephone calls by operating the SPOK Console quickly and efficiently per established protocol.
• Performs page requests and initiates security calls by operating the hospital public address system, Motorola pagers, and security radio. 
• Announces all emergency codes via public address system, i.e., STAT calls, ALL CODES, notifying appropriate hospital personnel and/or outside agency personnel for quick response. Monitors all alarm panels including emergency data computer and fire panel and printer and notifies appropriate personnel when an alarm is activated in a timely manner.
• Contacts security as requested by employees or visitors in need of escorts to parking areas or in response to calls for other assistance or safety issues.
• Receives and documents physician call messages for physician retrieval.
• Receives hospital visitors in hospital lobby reception area and directs visitors to appropriate hospital locations.
• Assists customers at information desk and when appropriate, provides approved hospital and patient status information.  Provides approved patient information in response to telephone inquiries. Refers other inquiries to appropriate hospital personnel.
• Responsible for recording and disbursing patient’s valuables and maintaining a key log for visitors signing in and out.
• Supplies all mail room services of the hospital promptly and accurately by sorting incoming in-house mail, processing outgoing mail, including weighing packages.
• Responds to requests for assistance with beeper paging.
• Upload daily meetings.
• Takes an active role in enhancing abilities to carry out job functions through personal and professional/job-related growth and development.
• Performs other duties consistent with purpose of job as directed. (ie: patient forms, folders, HME/Lab bills, charging laptops and iPad)
• All staff should perform mailroom duties (in-house, out-of-house mail, presort, quadient)
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

What we are looking for:

• High school diploma or equivalent preferred.
• Previous experience in direct customer relations/communications center preferred.
• Experience within Microsoft O365 (M365 Word, Powerpoint, Excel, Teams, Edge) and Internet.
• Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne Medical Center. 
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.)
• Must have ability to interact with associates, physicians, visitors and patients consistent with MercyOne’s Mission & Values, Mercy’s Model of Caring, which includes the Caring Model Principles and the Guiding Behaviors, and Trinity Health’s Code of Conduct.
• Must have excellent written and verbal communication skills with the ability to relate to people across all levels & diverse backgrounds; ability to handle interactions with discretion, tact & courtesy.
• Ability to adapt to constant interruptions and handle critical response situations in a CALM, ORDERLY MANNER.
• Ability to quickly and accurately recognize names and numbers in various department databases.
• An understanding of organizational dynamics and administrative procedures and protocols.
• Ability to understand and use communications, beeper pager, iPads, and laptops.
• Must be able to perform emergency tasks simultaneously, quickly, efficiently, in a calm, organized manner. Provide effective immediate response to Fire-Panic Alarm System.
• Ability to work independently and as a Team Member.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

• MercyOne Dubuque Medical Center
• MercyOne Dyersville Medical Center
• MercyOne Elkader Medical Center
• MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

• Reverence
• Commitment to Those Who are Poor
• Safety
• Justice
• Stewardship
• Integrity

Our Vision:

• We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

• Listen to understand.
• Learn continuously.
• Keep it simple.
• Create solutions.
• Deliver outstanding service.
• Own and speak up for safety
• Expect, embrace and initiate change.
• Demonstrate exceptional teamwork.
• Trust and assume good intentions.
• Hold myself and others accountable for results.
• Communicate directly with respect and honesty.
• Serve every person with empathy, dignity and compassion.
• Champion diversity, equity and inclusion.

Our Promise:

• We Listen.
• We Partner.
• We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.